background
background
Crystal J Poff, NP

Crystal J Poff, NP

Neurology

Crystal J Poff, NP is a neurology specialist in Salem, VA. She is affiliated with Lewisgale Medical Center. She is accepting new patients.

3.7 Star Rating
Based on 19 reviews 3.7 Star Rating (19 reviews)

Lewisgale Physicians Internal Medicine-Electric Rd.

2155 Apperson Dr Ste 1B1B Salem, VA 24153

Compare with other Neurology Specialists

Compare Crystal J Poff with our nearby Neurology Specialists at Lewisgale Hospital Montgomery.

Make an appointment at Lewisgale Hospital Montgomery today at
(540) 642-0996.

Experience Check

Search for experience in a specific area

Crystal J Poff's Reviews

Likelihood to recommend Crystal J Poff

3.7
19 ratings, 18 with a written review
5 star
58%
58%
4 star
11%
11%
3 star
5%
5%
2 star
0%
0%
1 star
26%
26%

Your trust is our top concern.

We strive to keep reviews honest, trustworthy, and fair.

Doctors can not pay for good reviews, nor can they pay to have negative reviews removed.

We monitor all reviews to ensure they comply with our guidelines and don’t include personal information, profanity, libel, defamation, harassment, obscenity or fraud.

Any reviews that are deemed fraudulent or violate our guidelines will be removed immediately.

All reviews are confirmed and audited before publication, and community members have the ability to flag inappropriate content for further review by our team.

Crystal Poff is an excellent caregiver. She is super nice and is very thorough in her examinations. She asks good questions regarding your health and she listens to what you have to say. I am sooo sorry that she is leaving the practice but I wish her well in her new job. I will miss her sweet and bubbly personality. It has been my pleasure to have her for my caregiver. I highly recommend her to anyone who needs a good caregiver.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Alberta Mayes – Oct 26, 2019
×Post a ResponseAre you Crystal J Poff?
Crystal, as always, was thorough, compassionate, and empathetic. She's truly a professional with a heart for her patients.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
L Murphy – Jul 14, 2019
×Post a ResponseAre you Crystal J Poff?
Routine visit
What went well
  • Trusted the provider's decisions
What could be improved
No results
3 others found this helpful
Helpful
Deborah Holler – Jul 05, 2019
×Post a ResponseAre you Crystal J Poff?
Poor - our first visit, she brushed thru claiming we were late [3 min. but we waited much longer for her]. She seemed distracted, nervous, uninterested in our medical issues, and she rudely left us without finishing our appointment.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Marialena Collica & Christopher Orthodoxou in Roanoke, VA – May 31, 2019
×Post a ResponseAre you Crystal J Poff?
Very likely to recommend Crystal Poff to family and friends. I have already started telling them about how much I enjoyed my appointment with Crystal. Two are unhappy with their current care.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Cynthia Logan in VA, VA – May 31, 2019
×Post a ResponseAre you Crystal J Poff?
I usually have no problems with Crystal but this latest visit was disappointing because she did a referral and put a diagnosis of Fybro without a exam! Maybe it’s because I have Lupus or because I’m having unbelievable leg pain at night only that causes me to have to constantly move my legs for relief! When I stop moving my legs the pain comes back! This isn’t Fybro! Just when I thought I found someone who was listening this happens to me... I’m just so tired of being shuffled through the health care system especially when you travel two hours to see a provider only to have the wrong diagnosis put in your file??
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
May 29, 2019
×Post a ResponseAre you Crystal J Poff?
Crystal will not return phone calls. I needed more insulin to get me thru untill the could do a preapproval for my insurance this has not be done. Now over a month. Going to move on to a doctor that cares for there patients.
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
May 11, 2019
×Post a ResponseAre you Crystal J Poff?
My husband has been trying to get Crystal Poff to call him pharmacy , or insurance company for nearly a month now to get pre authorisation for his insulin . Office will not return calls to him , nor will they return calls to pharmacy.
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
May 04, 2019
×Post a ResponseAre you Crystal J Poff?
i found ms. poff professional and direct. I was pleased with her exam.
What went well
No results
What could be improved
No results
Helpful
Apr 12, 2019
×Post a ResponseAre you Crystal J Poff?
Crystal is an excellent example of health advocacy. My doctor who was replaced by her was always running unnecessary tests and labs. Crystal makes sure my funds through insurance are spent wisely and not haphazardly. She keeps me honest about my overall picture of health, and makes sure that we both are doing our fair part in making me well. I never have an issue with her office, or with unnecessary long wait times. Highly recommend. Additionally, she has a great bedside manner.
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Mar 28, 2019
×Post a ResponseAre you Crystal J Poff?
It was great. She listened to my concerns n told me what I needed to hear. I would now like to know the results of my blood work.
What went well
No results
What could be improved
No results
Helpful
Mar 22, 2019
×Post a ResponseAre you Crystal J Poff?
Crystal was professional, friendly and knowledgeable. She listened and was aware of my issues. I would highly recommend her as a health care provider. It was my first visit and hope that I will continue to see her.
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Mar 16, 2019
×Post a ResponseAre you Crystal J Poff?
I became a new patient in the summer of 2018, and from my first appointment, Crystal listened to my concerns with compassion, knowledge, support, and addressed them head on without hesitation. Menopause has it's challenges, but with Crystals help and monitoring, I'm losing weight, have stronger will power and understanding of were my body/system is at this stage in my life. Even off of medications I had concerns with on their side effects. Forever grateful and blessed!! :)
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
MP in Hardy, VA – Mar 05, 2019
×Post a ResponseAre you Crystal J Poff?
It is always uncomfortable for me to see someone for the first time but Crystal Poff was very friendly and easy to talk to. She was very thorough and I look forward to my next visit. I am pleased to have her as my primary and would recommend her to someone looking for a good nurse practitioner.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Barbara Delpierre in Roanoke, VA – Jan 10, 2019
×Post a ResponseAre you Crystal J Poff?
In went to see her for the first time for my annual physical. Prior to my visit I was experiencing serious pain in my upper keg with swelling and increase warmth. She told me to wear support stockings and that it would be fine. Three hours later I was in the emergency department with deep vein thrombosis ( blood clots) and pulmonary embolisms. I spent two days in the hospital and was told that if the clots would have broken loose I could have died. She missed the diagnosis completely.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Dec 22, 2018
×Post a ResponseAre you Crystal J Poff?
Crystal Poff is a wonderful health care provider. She is very thorough in her examinations and takes the time to really listen to what you’re telling her. I would recommend her to anyone.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Oct 24, 2018
×Post a ResponseAre you Crystal J Poff?
July 2018, I visited this provider because mine was on vacation. I can honestly say it was such a pleasure. The office staff was very kind and courteous. The provider was willing to listen and answered all my questions. The appointment ended with a hug. . Thank you!! Great Provider!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Morgan in Roanoke, VA – Sep 25, 2018
×Post a ResponseAre you Crystal J Poff?
Crystal takes a personal interest in her patients. She is very knowledgeable and so prepared when you meet with her.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Sep 24, 2018
×Post a ResponseAre you Crystal J Poff?

Leave a review

How was your experience with Crystal J Poff?

About Me

biography

Crystal J Poff, NP is a neurology specialist in Salem, VA. She is affiliated with Lewisgale Medical Center. She is accepting new patients.
  • Neurology

Online Care for Migraine (Sponsored)

Insurance Check

Search for your insurance carrier and choose your plan type

Locations

Lewisgale Physicians Internal Medicine-Electric Rd.

Internal Medicine2155 Apperson Dr Ste 1B1B Salem, VA 24153
1
  • Call
  • Fax
  • Hours
    • Mon: 8:00am - 5:00pm
    • Tue: 8:00am - 5:00pm
    • Wed: 8:00am - 5:00pm
    • Thu: 8:00am - 5:00pm
    • Fri: 8:00am - 5:00pm
  • Directions