Dr. Craig Hossenlopp, OD

Dr Hossenlopp and his staff are courteous, professional and run on time. I highly recommend this practice.

My 7 year old got his first pair of glasses from here. They told us when I picked them up if we had any issues to call them and they could make adjustments if needed. After a week of him wearing them he kept telling me that they don't make a difference and that his vision is the same with the glasses on or off. He was still holding his books, games and computer close to his face. I don't know how long it takes for glasses to help so I called the eye drs office back and they suggested to come back in so they set up an appt to recheck him I suppose. When Dr Craig Hossenlopp comes in the first thing he says was "he's only had them a week, what do you want me to do?" (Rude) I looked at him and explained that I'm here to make sure the glasses were prescribed correctly or that the people that made them did so correctly. (It seemed like he was upset that I was there because that would be insinuating that he made a mistake with the prescription.) Things went down hill from there.

I wasn't properly informed of my vision insurance benefits. I didn't know that by keeping the contacts I had been using for years that I would have to pay a $115 fit fee for the optometrist to look at my own contacts that I brought. I didn't even leave with a sample "fit pair". This place is shady, and there's a reason it's location is set behind everything else in that plaza. The optometrist also was rude and short with me throughout the appointment. Very unprofessional and insensitive to not make patients aware of what they will pay BEFORE a procedure. Dr. H does not have a good bedside manner when explaining the reason for a contact lens fit. He just kept raising his voice saying that "It's the LAW". Also worth noting that my prescription didn't change. Take your insurance/money and go elsewhere. Thanks for the $115 bill and holding my prescription hostage until I paid it. I left the building in tears because I am in a 1 income household and I could only afford my co-pay going into