Dr. Susan Helsel, MD

I received a bill for a $30 copay for an annual exam- Shocked, the annual physical has always been covered by insurance. When I called the office, I spoke with a nurse, Lauren, who looked at my chart. She told me that they have patients sign a notice when coming to the annual physical that if you discuss anything outside of the annual exam perimeters, you would be billed for a regular appointment in addition to the physical, however I was not given that form and had not signed one for this appointment. I feel as if I have been swindled, and taken. I make an appointment for an annual exam and get billed for that, PLUS a regular doctor apt. If I come in for an annual exam, give me that and only that - if you want to charge me for anything else ADVISE me of it BEFORE serving it to me.

By far the best PCP I have ever had. She is kind, patient, caring and genuinely wants to help with everything she can. So very thankful I found Dr. Helsel!

Over the years I continue to schedule with this Doctor because historically her knowledge has been effective and reliable. Her execution is both efficient and solution-oriented. My experience is that she has been trustworthy and is an advocate for the health and well being of her patients. Ease of discussion, positive and jovial describe interactions with her.

Excellent in explaining any questions or concerns . She always makes an effort to put herself in the patient’s view and she tries very hard to get to the heart of the matter. She is very kind. I have recommended her to other people also.

Cares about you and your family. Great experience! Recommend to everyone.

No stars for this doctor. It was a total waste of my time to make an appointment with Susan Helsel. The staff have a personality of a box of rocks! I made an appointment for a pre op physical for an upcoming surgery. The person making the appointment said she would do the physical and that is why I agreed to see the doctor. No...Dr. Helsel doesn't want to be bothered to fill out papers. Take your health care seriously and find a doctor that truly cares about a patient!

Dr. Helsel is phenomenal all the way around. She has superb bedside manner and makes her patients feel heard, cared about, and I completely trust her with my care. I have referred over 4 people to her that are now her patients. Dr. Helsel is the type of doctor that I would HAVE to follow if she ever left the community network.