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Dr. Nicole Bryan, MD

Dr. Nicole Bryan, MD

Ear, Nose, and Throat*
20+ years of experience

Dr. Nicole Bryan, MD is a head & neck surgery otolaryngologist in Carrollton, TX and has over 20 years of experience in the medical field. She graduated from University of Texas Health Sciences Center at San Antonio Long School of Medicine in 2003. She is affiliated with medical facilities such as Baylor Scott & White Medical Center-McKinney and Medical City Plano. She is accepting new patients and telehealth appointments.

4 Star Rating
Based on 37 reviews 4 Star Rating (37 reviews)

Practice

1790 King Arthur Blvd Ste 120 Carrollton, TX 75010
Telehealth available
(972) 492-4006

Dr. Bryan is a Healthgrades Choice provider in Ear, Nose, and Throat

The Healthgrades Choice designation helps you understand the most important factors to consider when choosing a healthcare professional. This designation is earned based on four set standards.
Read our methodology

  • Above average experience
  • Good hospital quality
  • Good patient ratings
  • No healthcare sanctions
  • Areas of Expertise
    Dr. Bryan specializes in the areas of Otolaryngology & Otolaryngology-Head and Neck Surgery. • See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. • See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    Patient Safety Excellence Award™ • See hospitals
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Dr. Bryan's Reviews

Likelihood to recommend Dr. Bryan

4.0
37 ratings, 16 with a written review
5 star
70%
70%
4 star
0%
0%
3 star
5%
5%
2 star
8%
8%
1 star
16%
16%

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Rude staff
Unfortunately, I have encountered consistent rudeness and impoliteness during my attempts to make appointments. On two separate occasions, the call was abruptly disconnected, demonstrating a lack of professionalism and creating unnecessary frustration for patients seeking assistance.It is disheartening to experience such a level of discourtesy from a front office Elena who should ideally embody empathy and understanding. The individual's tone was consistently loud, and there was a noticeable absence of willingness to assist or guide patients through the appointment process.In my opinion, such behavior is not conducive to a positive patient experience and reflects poorly on the overall reputation of the organization. I believe that patients should feel welcomed and supported when interacting with the front office, and unfortunately, this has not been the case.I understand that everyone has challenging days, but it is crucial for customer-facing staff to maintain a level
What went well
No results
What could be improved
No results
5 others found this helpful
Helpful
Feb 26, 2024
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Frequent Allergy Injection Problems
While I like Dr. Bryan the problem is that the allergy injections are outsourced to ENT & Allergy Centers. The appointment times are limited and inconvenient. I receive an allergy injection every two weeks regularly. At my last appointment I was informed that my serum vial had expired and a new one had not been ordered. There was no effort to expedite a new vial which would allow me to have an injection the same week. Instead, I would have to wait until my next appointment three weeks (due to the holidays) later. My time had been wasted and there was no explanation as to why excessive serum was made such that it expired before it could be used.
What went well
No results
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Staff wasn't friendly
1 other person found this helpful
Helpful
Jan 06, 2024
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Mislead in Visit Charges
I visited Dr Bryan at the McKinney office. Please be aware of hidden charges and lack of cost transparency. As part of my check-up, Dr. Bryan said she was going to take a closer look in my nostrils. To my surprise, this minute long check was an additional charge of $595. I was never made aware this would come as an additional fee and when I tried to resolve after with the ENT billing dept when the bill came through, they said there was nothing they could do to resolve.
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Sep 20, 2023
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Excellent listener, communicator, and demeanor
I was very impressed with Dr. Bryan. She asked the right questions, listened carefully and asked more questions, did an examination based on my answers, told me what she saw, made a logical action plan, and asked for my approval to continue. Perfection!However, I have not had a good experience getting anyone to answer the phone or calling me back within a reasonable time. The Portal app didn't have her listed as a provider, so I couldn't send her a message using that. All that was disappointing and frustrating.
What went well
  • I felt respected
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
MIchael Williams – Aug 24, 2023
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I do not like doctors. They do not listen. Wrong!!! Dr, Bryan listens intently, asks clarifying questions, is compassionate, and has the incredible ability to couple compassion, cordiality and professionalism. She diagnosed my issue and explained why and how she arrived at the conclusion. She did not just throw meds at me or tell me what she thought and dismissed my concerns. She was actually authentically compassionate. She is the example of what the medical community should be. I cannot express enough accolades. Thank you Dr. Bryan for changing my mind about doctors.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
James Sherwood – Jul 13, 2023
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Disappointed
Basically just have to live with my sinus problems….
What went well
  • I felt respected
  • Appointment wasn't rushed
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
Helpful
May 24, 2023
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Dr. Bryan is amazing. She performed a sinuplasty on me that was life-changing. I'll just say she went above and beyond, and now my sinuses drain as they should. She's been my ENT doc for several years, and I will not go anywhere else. Her bedside manners are also top-notch, so not only is she a master in her specialty, she is incredibly personable and listens to her patients.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Andy – Oct 12, 2021
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I came in for a bloody nose and she explained in detail how everything works in there, especially how a bloody nose happens.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Steve – Aug 27, 2021
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I was a patient of Dr. Bryan’s for about 10 years. Now I am sick and she refuses to help me because I can’t wear a mask as it hinders my ability to breathe (especially while congested). I would think an ENT would understand this. I would also think there would be some kind of ethical dilemma for not treating a patient you know is ill and needs your help, but I guess not... This really upsets me because I thought Dr. Bryan was such a good doctor who truly cared about her patients. I guess I was mistaken.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
Helpful
Disappointed. – Jul 15, 2021
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I had a visit today with Dr. Bryan and was absolutely impressed with my entire experience. I followed the instructions on their new patient paperwork forms online, arrived about 15min ahead of time and was taken back to a room at my appointed time. She came in within a minute or so and stayed with me (versus hopping around rooms) to work through my issues. I was in and out in 30 minutes total, felt attended to and thoroughly explained findings. I highly recommend her practice!
What went well
  • Office environment
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Joyce B – Sep 01, 2020
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My husband has been going to her for about 5 years. Since he started with her he's had less sinus infections and sinus surgeries! She is really all about the patient and listens to what the patient has to say! Now my whole family goes to her!
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
3 others found this helpful
Helpful
Jan 10, 2020
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This office is a joke. Never can get a appointment. I will not be going back to her. The staff is very rude and will not help you.
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Mar 12, 2018
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excellent doctor. works well coordinating with all my other physicians as well. has no problems working with me as a complex case and trusts my judgment.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
6 others found this helpful
Helpful
Mar 10, 2017
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Doc was great in diagnosis. However watch the sell on hearin aids and read fine print on all paperwork. When you get told your part is 200 and turns into a 1600 bill that's just not right.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
5 others found this helpful
Helpful
Dallas – Oct 09, 2016
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She saw me even w/o a referral :-) I had my appt @ 9 and they called me in at 8:50 ! Nurse spoke to me first, then her PA, then Dr Bryan. They found my problem, was out before 10-but she answered ALL my questions w/o Rushing me at all. I wish she could be MY PCP!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
5 others found this helpful
Helpful
Sandy Wolford in Irving, TX – Sep 02, 2016
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It was GREAT!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
mireya in Carrollton, TX – Mar 21, 2016
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Leave a review

How was your experience with Dr. Bryan?

Know Before You Go

About Me

care philosophy

Dr. Bryan provides full service Ear, Nose and Throat care that places you, the patient, first. We will work with you to identify and treat your medical problem efficiently, collaboratively and with care. Our knowledgeable and courteous staff is...read more

  • Ear, Nose, and Throat

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of New Mexico

    Residency Hospital, 2008

  • University Of New Mexico / Main Campus

    Internship Hospital, 2004

  • University Of New Mexico

    Internship Hospital, 2004

  • University Of Texas Health Sciences Center At San Antonio Long School Of Medicine

    Medical School, 2003

  • University Of Texas Houston School Of Public Health

    1999

  • University Of Texas

    Undergraduate School, 1996
American Board of Medical Specialties®
American Board of Otolaryngology
- 
Otolaryngology†
American Board of Otolaryngology - Head and Neck Surgery®
- 
Otolaryngology-Head and Neck Surgery
†Self designated 
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

Learn more about medical license public record check

Dr. Bryan is a Healthgrades Choice provider in Ear, Nose, and Throat

    Read our methodology

    Focus on Eczema

    Locations

    Practice

    Office1790 King Arthur Blvd Ste 120 Carrollton, TX 75010
    1
    Ascent Surgery Center6957 W Plano Pkwy Ste 1000 Plano, TX 75093
    2

    Practice

    Office5220 W University Dr Ste 150 McKinney, TX 75071
    3

    Affiliated Hospitals

    • Texas Health Center for Diagnostics & Surgery

      6020 W Parker Rd
      Plano, TX 75093
      Recipient of 4
      hospital awards

      Patient Safety Excellence Award™ (2025)

      Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

      Outstanding Patient Experience Award™ (2023)

      Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

      View all awards

      How patients felt about the care they received at this hospital.

      88%
      Patients said that nurses always listened to them and explained things well

      6% higher than the national average

      88%
      Patients said the area around their rooms was always kept quiet at night

      21% higher than the national average

      View all patient feedback

    • Baylor Scott & White Medical Center-McKinney

      5252 W University Dr
      McKinney, TX 75071
      Recipient of 7
      hospital awards

      America's 100 Best Hospitals Award™ (2025)

      Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

      America's 250 Best Hospitals Award™ (2025, 2024, 2023)

      Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

      View all awards

      How patients felt about the care they received at this hospital.

      86%
      Patients said they were given information about recovering at home

      2% higher than the national average

      77%
      Patients said that doctors always listened to them and explained things well

      1% higher than the national average

      View all patient feedback

    • Texas Health Presbyterian Hospital Flower Mound

      4400 Long Prairie Rd
      Flower Mound, TX 75028
      Recipient of 3
      hospital awards

      Outstanding Patient Experience Award™ (2023, 2022)

      Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

      View all awards

      How patients felt about the care they received at this hospital.

      87%
      Patients said they were given information about recovering at home

      3% higher than the national average

      78%
      Patients said that doctors always listened to them and explained things well

      2% higher than the national average

      View all patient feedback
    Learn more about how Healthgrades measures Hospital Quality