Dr. Lawrence Stein, MD

Absolutely the worst customer service and front desk receptionist I have dealt with in a long time!! Made an appointment for father experiencing, they made a appointment 5 days out and which is fine, even though I expressed urgency, today (day of appointment) she called to cancel the appointment with no explanation and further more saying there is no appointments till after July 13th (almost 3 weeks out). I again explained the urgency and she responded with "it is what it is, you may find another doctor"! Absolutely will not use them again and I caution everyone thinking of using them! this level of unprofessional behavior is absurd!!

delayed in seeing me tho no one else was in the office. Met with me in their dirty worn waiting area! Could not help and recommended I see another ENT doc at UCLA

After being referred to Dr. Stein by my PCP, I was able to get an appointment very quickly to diagnose my hearing loss. Dr. Stein was able to make an accurate diagnosis incredibly fast, and a couple of days later he performed what some might consider minor surgery to remove a cholesteatoma (an abnormal collection of skin cells deep inside the ear canal) and patch a hole in my ear drum. Remarkably, I instantly regained my hearing. After the procedure, Dr. Stein took the time to give me a detailed demonstration of the procedures -- and they were by no means simple -- requiring skill, knowledge and a great deal of experience. I am totally impressed. One thing that I will add after reading some negative comments: if you understand New York humor, you will find Dr. Stein uproariously entertaining. If not, one could easily misunderstand his demeanor as a bit quirky. But regardless, you can be sure that you are in good hands.

I found Dr Stein to be short tempered and impatient with me and my questions. I will not be going back for a follow up appointment...I will find another doctor.