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Dr. Jennifer Ward, MD

Dr. Jennifer Ward, MD

Family Medicine*

Dr. Jennifer Ward, MD is a family medicine physician in Lubbock, TX. She is affiliated with medical facilities University Medical Center and Covenant Medical Center. She is accepting new patients and telehealth appointments.

3.8 Star Rating
Based on 13 reviews 3.8 Star Rating (13 reviews)

Practice

3601 4th St Lubbock, TX 79430
Telehealth available

At a Glance

  • Areas of Expertise
    Dr. Ward specializes in the areas of Family Practice & Geriatric Medicine. See board certifications
  • Friendly Staff
    Patients said the staff was friendly. See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    Outstanding Patient Experience Award™ See hospitals
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Dr. Ward's Reviews

Likelihood to recommend Dr. Ward

3.8
13 ratings, 11 with a written review
5 star
69%
69%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
31%
31%

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A doctor who finally listened
I've spent years going to different doctors with the same symptoms and never getting a diagnosis. Dr. Ward is amazing at listening and asking key questions. Because of her, my life changed radically. I now know have a diagnosis and am thankful for a doctor who asked the right questions. She's an answer to prayer. She also is great at the basics. I never feel rushed. I always feel that I have the time to ask ALL of the questions that I have. Since she has a geriatric specialty, I even brought my mother with Alzheimer's to see her. I love my mom deeply and am thankful Dr. Ward can give her care in these final years. Dr. Ward is a great doctor who listens, cares, and works hard to get patients what they need.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Lindsey Sexton – Oct 24, 2023
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I really like her professionalism
She took time and really addressed my issues
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Raylene Wilborn – Oct 04, 2023
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Horrific, nightmare doctor
Dr. Ward ignored my pain the entire time I was under her care. She did literally nothing to investigate why I was experiencing much greater pain than is typical for the surgery I had. She did nothing to treat the pain either. I remained at a 7 or higher on the pain scale almost the entire time I was under her care. She was rude, demeaning, and dismissive. She griped me out about having been given a medication that I never asked for. Apparently, a nurse took pity on me because of my excruciating pain and asked another doctor to prescribe me something stronger than what she had me on. I had no say in the matter, but when she found out, she chewed me out as if I had magically written the prescription myself. On my last day in the hospital, I told her how much greater the pain was because of all the extra physical activity they put me through on that day and I begged for something to help with the pain. She told me she would get me something but that was a straight up lie to my face.
What went well
No results
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
John – Jul 18, 2023
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Excellent doctor!
Dr. Ward is very knowledgeable, helpful, and easy to talk to. I’ve never felt rushed or cut off in any way.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jun 07, 2023
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I cannot recommend her.
She has me seen by her trainees and only comes in to see me at the end of the visit for less than two minutes. I have had appointments with her six times and am extremely disappointed. She may be great but I have no faith in her trainees. The last one was rude! I would have to gave more contact with her to be satisfied with her.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
Oct 31, 2022
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Great family doctor
Dr. Ward is a great doc for the family. She’s a great communicator and is prompt with communication which I appreciate.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Oct 04, 2022
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She actually cares & listens. I don’t feel like I’m being treated as though I’m being herded like cattle! Very personable. I love this gal, Dr. Jennifer!!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Debbie Early – Sep 25, 2022
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BEST DR EVER
She is amazing. She has been my Dr for 6 years and has helped me tremendously. She was my ob while I was pregnant and that was 5 years ago. She also delivered my son and is his pediatrician. She deserves to be praised. I love her to death. She knows a lot about me.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Cassandra Zeigler – Sep 14, 2022
Thank you Cassandra for taking the time to leave... Read More
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A thorough, caring professional.
I moved my care to Dr. Ward because I wanted a PCP who was a specialist in gerontology and couldn't be more pleased. Her care for me over these years has been, thorough, caring, and professional.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
I couldn't be more pleased with Dr. Ward's care. – Jul 16, 2022
Hi, Thank you for taking the time to leave a... Read More
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She took a lot of tie with my elderly parents to really find out what the issues were. Kind, thorough and made us feel really comfortable.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Dana Jack – Mar 12, 2020
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Such a passionate, thorough, and caring doctor whom I would recommend highly! Always nice to not dread going to the doctor, such a refreshing experience!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Melody Battle in LUBBOCK – Dec 03, 2016
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About Me

biography

Dr. Jennifer Ward, MD is a family medicine physician in Lubbock, TX. She is affiliated with medical facilities University Medical Center and Covenant Medical Center. She is accepting new patients and telehealth appointments.
  • Family Medicine

  • Geriatric Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

American Board of Medical Specialties®
American Board of Family Medicine®
Family Practice
Geriatric Medicine
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

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Locations

Practice

1

Practice

University Medical Center602 Indiana Ave Lubbock, TX 79415
2
  • Call
  • Fax
  • Hours
    • Mon: 8:00am - 5:00pm
    • Tue: 8:00am - 5:00pm
    • Wed: 8:00am - 5:00pm
    • Thu: 8:00am - 5:00pm
    • Fri: 8:00am - 5:00pm
  • Directions

Affiliated Hospitals

  • University Medical Center

    602 Indiana Ave
    Lubbock, TX 79415
    Recipient of 3
    hospital awards

    Outstanding Patient Experience Award™ (2024, 2023, 2022)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    86%
    Patients said they were given information about recovering at home

    2% higher than the national average

    80%
    Patients said that nurses always listened to them and explained things well

    5% higher than the national average

    View all patient feedback
  • Covenant Medical Center

    3615 19th St
    Lubbock, TX 79410
    Recipient of 7
    hospital awards

    Surgical Care Excellence Award™ (2025)

    Superior clinical outcomes in surgical care across 15 of the most common in-hospital surgical procedures including cardiac, vascular, joint replacement, prostate, spine, and gastrointestinal surgeries

    View all awards

    How patients felt about the care they received at this hospital.

    83%
    Patients said they were given information about recovering at home

    1% lower than the national average

    75%
    Patients said that nurses always listened to them and explained things well
    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality