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Dr. Jason Roberts, MD

Dr. Jason Roberts, MD

Otolaryngology-Head and Neck Surgery*
15+ years of experience

Dr. Jason Roberts, MD is an otolaryngology-head and neck surgery specialist in Asheville, NC and has over 15 years of experience in the medical field. He graduated from EAST CAROLINA UNIVERSITY / SCHOOL OF ALLIED HEALTH SCIENCES in 2008. He is affiliated with medical facilities such as Mission Hospital and Pardee Hospital.

2.9 Star Rating
Based on 11 reviews 2.9 Star Rating (11 reviews)

Practice

1065 Hendersonville Rd Asheville, NC 28803
(828) 254-3517

At a Glance

  • Friendly Staff
    Patients said the staff was friendly. • See reviews
  • Practices at Top Hospital
    America's 100 Best Hospitals Award™ • See hospitals
  • Hospital Satisfaction
    Patients said they were highly satisfied at this doctor's hospital. • See hospitals
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Dr. Roberts' Reviews

Likelihood to recommend Dr. Roberts

2.9
11 ratings, 10 with a written review
5 star
45%
45%
4 star
0%
0%
3 star
0%
0%
2 star
9%
9%
1 star
45%
45%

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Dr Robert’s is a wonderful Dr.
I had to have emergency surgery to stop nose eye and mouth bleed . He is very caring and went above and beyond. I thank God for his sergical talents . He was a Godsend
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Chastity Bloomfield – Feb 26, 2024
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Do not recommend
I did not go to Dr. Roberts for cochlear implants. I have ongoing sinus issues and was seeking information (on referral from my primary care physician) from an "expert" as to the cause. I had already confirmed that it was not due to allergies. Dr. Roberts was not interested in helping me or listening to me. He prescribed an over-the-counter pill to take at extreme dosage and sent me away. I suggested a thyroid test as I was also having relevant symptoms which may be related to the problem. He begrudgingly agreed to this but when it came back negative, as I suspected it would, he did not even have the professionalism to speak to me about it. I cancelled my follow-up appointment and will seek an alternative ENT doctor with a better, more professional and caring manner.
What went well
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Feb 07, 2023
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I saw Dr Roberts today and was very impressed. He was thorough, friendly, knowledgeable and discussed my issues with options for my concern. He took time to listen to my concerns and I had ample time to discuss my issues without feeling rushed. As a retired RN, I found him to be excellent. I would return to him if needed. Everyone I encountered at the office was friendly and efficient. The office was clean with precautionary measures in place to prevent infection which is important to me. Scheduling was not an issue.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Maureen P. – Feb 16, 2022
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Dr. Roberts is incompetent
If you have a child with special needs DO NOT GO HERE! Dr. Roberts should not be claiming he is a special needs pediatric ENT. He is completely incompetent. We had heard from another family he was incompetent and they had issues too. We should have listened to them. Please take this review serious. Our son was born January 2021. He missed that my son's submucous palate wasn't closed all the way after performing an internal scope of his mouth and throat as well as seeing him outpatient several times. My son was experiencing feeding issues and reflux. Dr. Roberts kept claiming it was a GI issue and told us to go there. We went for a second opinion at Wake-Forest in November 2021. The ENT and craniofacial surgeon there looked in his mouth for less than 30 seconds and found out it was still open. My son also has laryngomalacia which Dr.Roberts did diagnose. He was turning blue in his car seat and Roberts said okay. The ENT at Wake was shocked intervention wasn't done to relieve it.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
Caitlin Worsham – Feb 05, 2022
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I want to advise extreme caution if you are considering going to Asheville Ear, Nose, and Throat. My wife is profoundly deaf and she went to this practice to discuss getting a cochlear implant. Admittedly, during the process she did miss too many appointments but there are other reasons for that. Based on that Dr. Roberts would not do the operation for her. We spoke with them and committed to all future appointments. She was given hearing aids and liked the concept but not the sound. The Audiologist, Dr. Benson, said she would adjust the hearing aid at our last appointment with no interpreter. We gave them the hearing aids but did not hear from them for several weeks. Then we get a phone call from Dr. Benson stating that she talked with Dr. Roberts and my wife was persona non grata (no longer welcome). The next closest practitioner was 200 miles away. They blamed communication issues (with a deaf women) as the cause. Beware, this could be you next.
What went well
  • Wait times
What could be improved
  • Difficult to schedule appointment
2 others found this helpful
Helpful
Jeffrey – Dec 03, 2020
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I had a Cochlear Implant from De. Roberts three years ago. From start to finish everything was excellent. He is very caring of his patients and I might add I did not have any problems at all from the surgery! I will be going bi lateral in e near future & Dr.Roberts will be my physician of choice!
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Andrea Page – May 21, 2020
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My 14 year old daughter had her tonsils and adenoids removed by Dr Roberts six days ago. The surgery itself went well. However, for the past three days, I have called the on call physician to let them know my daughter has been running a high fever (103-104) I was blown off and told she probably had a virus. Today she became short of breath, and still had a fever, so I called the office practically begging for a chest X-ray. I was told no and I should call her pediatrician if I felt she needed to be seen. So I did. And now we are in the pediatric unit at the hospital because she has pneumonia. This is medical negligence, and I will never step foot back in the office. I also plan to tell everyone I know about how my child has been treated. By the way, I am a nurse with 20+ years experience and I can say, with confidence, I’ve never had a physician treat one of my patients like this.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
Feb 21, 2020
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Dr. Roberts was very professional, upfront about procedures and recovery. He is a great physician and would highly recommend him.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
3 others found this helpful
Helpful
Asheville, NC – Mar 24, 2017
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Dr Roberts and his staff were stellar! I took my 3 year old in for a consult. The staff was friendly and professional. The office was clean and while it's not a pediatric office all of the staff went out of their way to make sure my kiddo was happy and engaged in treatment.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Kristen in Hendersonville, NC – May 05, 2016
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I was incredibly disappointed by my experience with Dr. Roberts. My greatest complaint is his poor bedside manner. He didn't seem interested in what I had to say, didn't ask me which specific treatments I had tried, and lacked much eye contact. Disengaged. I felt like a task to be completed rather than a patient. He gave me a diagnosis and a prescription. I don't recall him even asking if I had any questions. He said Thanks for coming in, while turning his back to leave. All for $640.
What went well
  • Appointment scheduling
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
8 others found this helpful
Helpful
Asheville, NC – Apr 26, 2016
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Know Before You Go

About Me

biography

Dr. Jason Roberts, MD is an otolaryngology-head and neck surgery specialist in Asheville, NC and has over 15 years of experience in the medical field. He graduated from EAST CAROLINA UNIVERSITY / SCHOOL OF ALLIED HEALTH SCIENCES in 2008. He is affiliated with medical facilities such as Mission Hospital and Pardee Hospital.

  • Otolaryngology-Head and Neck Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • East Carolina University / School Of Allied Health Sciences

    Medical School, 2008
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

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Focus on Nasal Polyps

Locations

Practice

Unavail1065 Hendersonville Rd Asheville, NC 28803
1
  • Call
  • Fax
  • Hours
    • Mon: 8:00am - 5:00pm
    • Tue: 8:00am - 5:00pm
    • Wed: 8:00am - 5:00pm
    • Thu: 8:00am - 5:00pm
    • Fri: 8:00am - 5:00pm
  • Directions

Practice

McDowell Hospital20 Medical Park Dr Marion, NC 28752
2
Office1365 7th Ave E Hendersonville, NC 28792
3

Practice

Mission Hospital509 Biltmore Ave Asheville, NC 28801
4

Affiliated Hospitals

  • AdventHealth Hendersonville

    100 Hospital Dr
    Hendersonville, NC 28792
    Recipient of 26
    hospital awards

    Patient Safety Excellence Award™ (2024, 2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    Outstanding Patient Experience Award™ (2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    90%
    Patients said they were given information about recovering at home

    3% higher than the national average

    81%
    Patients said that doctors always listened to them and explained things well

    3% higher than the national average

    View all patient feedback

  • Pardee Hospital

    800 N Justice St
    Hendersonville, NC 28791
    Recipient of 25
    hospital awards

    America's 100 Best Hospitals Award™ (2025, 2024, 2023)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    America's 250 Best Hospitals Award™ (2025, 2024, 2023)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    87%
    Patients said they were given information about recovering at home

    3% higher than the national average

    83%
    Patients said that doctors always listened to them and explained things well

    7% higher than the national average

    View all patient feedback

  • Mission Hospital

    509 Biltmore Ave
    Asheville, NC 28801
    Recipient of 69
    hospital awards

    America’s 50 Best Hospitals for Surgical Excellence Award™ (2025, 2024)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    America's 100 Best Hospitals Award™ (2025, 2024, 2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    80%
    Patients said they were given information about recovering at home

    4% lower than the national average

    73%
    Patients said that doctors always listened to them and explained things well

    3% lower than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality