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Dr. James McIlwaine, MD

Dr. James McIlwaine, MD

Ear, Nose, and Throat*
20+ years of experience

Dr. James McIlwaine, MD is a head & neck surgery otolaryngologist in Washington, MO and has over 20 years of experience in the medical field. He graduated from University of Missouri School of Medicine in 2000. He is affiliated with medical facilities Mercy Hospital St. Louis and Mercy Hospital Washington. He is accepting new patients and telehealth appointments.

3.3 Star Rating
Based on 14 reviews 3.3 Star Rating (14 reviews)

Practice

901 Patients First Dr Ste 3500 Washington, MO 63090
Telehealth available
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Dr. McIlwaine's Reviews

Likelihood to recommend Dr. McIlwaine

3.3
14 ratings, 4 with a written review
5 star
50%
50%
4 star
0%
0%
3 star
14%
14%
2 star
0%
0%
1 star
36%
36%

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Waste of time and money
Just left this so called doctor's office. His staff was polite (the only reason he is getting any rating). He has an unbelievable ego on him. He had the nerve to say that six other medical professionals (3 doctors & 3 nurse practitioners) plus a radiologist (whose specialty is to read catscans) had misdiagnosed me over the past two months. He stated that these professionals (anyone but him) didn't know what an ear infection looked like and constantly misdiagnosed them. He also stated that the radiologist completely misread my catscan although another doctor and two nurse practitioners had also looked at the catscan and saw exactly what the radiologist saw. Although he didn't know what was wrong, he knew it had absolutely nothing to do with my ears and everyone else was wrong. His solution was to send me home with steroids and pain meds (I refused) as well as for me to go get expensive, uncovered by insurance, unnecessary, and unproven TMJ surgery for the TMJ I've had for over 30 years
What went well
  • Appointment scheduling
  • Staff friendliness
  • Appointment wasn't rushed
  • Wait times
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
Helpful
Apr 11, 2025
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Knowledgeable but......
I needed a new ENT since I've from out of state and was referred by Primary Dr. The office visit lasted about 20 mins and they wanted a $150 co pay and I was livid. I have BCBS which is one of the best and I've never had issues ever. I went back and forth with the office and my insurance to find out he codes his office visit 2 codes which triggers a surgery Co pay and they refused to change it. Never had this happen before, seems they are acting insurance for more money which hurts the patient and drives our premiums up.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • I didn't feel respected
  • Staff wasn't friendly
Helpful
Tom – Mar 14, 2024
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Impossible to get test results or diagnosis after test. Waste of time, ended up had to find another dr.
What went well
No results
What could be improved
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
Helpful
Aug 22, 2020
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Dr. McIlwaine has always been easy to contact and he and his staff are very helpful when I need care. He always goes out of his way to provide excellent care for me.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
4 others found this helpful
Helpful
Washington, MO – Sep 14, 2016
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About Me

biography

Dr. James McIlwaine, MD is a head & neck surgery otolaryngologist in Washington, MO and has over 20 years of experience in the medical field. He graduated from University of Missouri School of Medicine in 2000. He is affiliated with medical facilities...read more

  • Ear, Nose, and Throat

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Missouri School Of Medicine

    Medical School, 2000
American Board of Medical Specialties®
American Board of Otolaryngology
- 
Otolaryngology†
American Board of Otolaryngology - Head and Neck Surgery®
- 
Otolaryngology-Head and Neck Surgery
†Self designated 
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

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Locations

Practice

Office901 Patients First Dr Ste 3500 Washington, MO 63090
1
(636) 390-1570
Mercy Hospital Washington901 E 5th St Washington, MO 63090
2
(636) 239-8725
See all Otolaryngologists in Washington, MO