Dr. Charmaine Mziray-Andrew, MD

Pediatric Gastroenterology*FemaleAge 58

Pediatric Gastroenterology*

Dr. Charmaine Mziray-Andrew, MD is a pediatric gastroenterologist in Springfield, IL. She is affiliated with medical facilities such as Abraham Lincoln Memorial Hospital and HSHS St. Anthony's Memorial Hospital. She is accepting new patients and telehealth appointments.

Dr. Charmaine Mziray-Andrew, MD

Practice

400 N 9th St Springfield, IL 62702
Telehealth availableTelehealth services available
Telehealth availableTelehealth services available
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Accepting new patients

At a Glance

  • Areas of Expertise
    Dr. Mziray-Andrew specializes in the areas of Pediatric Gastroenterology & Pediatrics. See board certifications
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Hospital Satisfaction
    Patients said they were highly satisfied at this doctor's hospital. See hospitals

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Dr. Mziray-Andrew's Reviews

Likelihood to recommend Dr. Mziray-Andrew

2.2
20 ratings, 7 with a written review
5 star
25%
25%
4 star
5%
5%
3 star
0%
0%
2 star
5%
5%
1 star
65%
65%

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Back in November we were called DCFS on and over two months later it came back unfounded which I knew it would be. The nurse lied to us multiple times, told DCFS misleading information and we are going to file a complaint on her office because I’m really confident the nurse can be held accountable for telling DCFS false information. I have lost ALL confidence in her department.
What went well
No results
What could be improved
No results
Helpful
Timothy Woodson – Feb 14, 2024
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She was condescending and dismissive of my daughters pain.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Appointment wasn't rushed
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Michele Hammon – Aug 23, 2022
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Dr. Mziray-Andrew wrongly diagnosed and wrongly medicated my child for two years. Despite constant questioning: "my child is still throwing up no matter how much antacid he's given, and he has seizures and a myriad of other symptoms, he's malnourished and nearly failure to thrive. We've never officially tested him to see if he has reflux, or if there's something else it could be. Is there something else it could be? If not, is there a better medication?" Dr. MA's response: "Would you like to see a new Pediatric GI Doctor?" Me: "You're the only one in this city and the only one that's not a two hour drive away." Dr. MA's response: "Then your child will continue their medication." She owes us thousands of dollars and reparations for the consequences her lack of care have cost our child. It took ONE pediatrician to look at our son to say: THIS IS NOT REFLUX. One week later, he was properly diagnosed, properly medicated, he stopped throwing up 8 times a day, and he began to grow and eat.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
3 others found this helpful
Helpful
So many words I have for her. – Sep 16, 2021
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Our concerns have been dismissed over the last 3 months for out infant We have to call in order for anything to be done, the only suggestion was a medication we knew previously didn't work and so she prescribed it again. My child still has feeding issues and relux, possible allergy she didn't think my child throwing up all the time was a problem however my baby can't have tummy time or sit up on her own as should be able to die to this condition and lack of treatment, she needs many test run
What went well
  • Wait times
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
IL – Feb 20, 2019
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Very divisive of parents concerns. Has a lack of knowledge of celiac disease. Everyone I've ever talked to who has seen her for any GI issue has moved on to get a more knowledgeable second opinion.
What went well
  • Appointment scheduling
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
Virden – Jun 05, 2018
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Told my fifteen year old daughter who is 5’7 and 140 pounds that she is obese and that was causing all of her pain and problems. After getting a second opinion, turns out she has cancer and multiple tumors.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
Decatur, Illinois – Dec 08, 2017
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From setting up appointment, registration, consultation and checkup process, Dr.Andrew exceeded my expectation. She is professional and dedicated to her patients. My daughter was already cured from her pleasant and welcoming approach. She recommended several tests to rule out possible medical conditions. She took time and explained to me in detail about my daughter issues and possible remedies prior to prescribing medications.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Mother Y. in Springfield, IL – Mar 06, 2017
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About Me

biography

Dr. Charmaine Mziray-Andrew, MD is a pediatric gastroenterologist in Springfield, IL. She is affiliated with medical facilities such as Abraham Lincoln Memorial Hospital and HSHS St. Anthony's Memorial Hospital. She is accepting new patients and telehealth appointments.
  • Pediatric Gastroenterology

  • Pediatrics

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

American Board of Medical Specialties®
American Board of Pediatrics®
Pediatric Gastroenterology
Pediatrics
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

  • French

Locations

Practice

HSHS St. John's Women's and Children's Clinic400 N 9th St Springfield, IL 62702
1
Office301 N 8th St Bldg 1035 Springfield, IL 62701
2
Decatur Memorial Hospital2300 N Edward St Decatur, IL 62526
3

Affiliated Hospitals

  • HSHS St. Francis Hospital

    1215 Franciscan Dr
    Litchfield, IL 62056
    Recipient of 1
    hospital award

    Outstanding Patient Experience Award™ (2022)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    92%
    Patients said they were given information about recovering at home

    4% higher than the national average

    87%
    Patients said that doctors always listened to them and explained things well

    5% higher than the national average

    View all patient feedback
  • Warner Hospital and Health Services

    422 W White St
    Clinton, IL 61727

    How patients felt about the care they received at this hospital.

    87%
    Patients said they were given information about recovering at home
    84%
    Patients said they always received help quickly from hospital staff

    16% higher than the national average

    View all patient feedback
  • Abraham Lincoln Memorial Hospital

    200 Stahlhut Dr
    Lincoln, IL 62656

    How patients felt about the care they received at this hospital.

    90%
    Patients said they were given information about recovering at home

    2% higher than the national average

    78%
    Patients said that nurses always listened to them and explained things well

    4% lower than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality