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Dr. Charla Allen, MD

Dr. Charla Allen, MD

Family Medicine*

Dr. Charla Allen, MD is a family medicine physician in Lubbock, TX. She is affiliated with University Medical Center. She is accepting new patients and telehealth appointments.

4.4 Star Rating
Based on 14 reviews 4.4 Star Rating (14 reviews)

Practice

3601 4th St 9901 Lubbock, TX 79430
Telehealth available
Patient Favorite Award

Dr. Allen is a patient favorite Family Medicine Physician

The Patient Favorite badge is awarded to top-performing providers who surpass average ratings and comments, reflecting their commitment to exceptional patient care. Read our methodology

  • Area of Expertise
    Dr. Allen specializes in the area of Family Practice. See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    Outstanding Patient Experience Award™ See hospitals
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Dr. Allen's Reviews

Likelihood to recommend Dr. Allen

4.4
14 ratings, 11 with a written review
5 star
86%
86%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
14%
14%

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Doctor allen dropped me as a patient with no notice to me and I didn't find out until trying to refill my prescriptions multiple times. Finally after calling I found out that they had dropped me without notice. I have recommended her several times in the past but I will no longer recommend her as a doctor. This came to after my doctor passed away and was trying to find a current doctor to do some temporary prescriptions until I could find a new psychiatrist. She refused and with me already off my medications I was already emotional and got irate. She dropped me because she wouldn't bridge the gap between me losing my doctor and finding a new one and I got upset. If you have mental health problems i would not recommend someone who is so unwilling to work with people who struggle in everyday life.
What went well
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Appointment was rushed
Helpful
Feb 05, 2024
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Best Doctor
She is always so nice, very welcoming, and personable. She listen to all my concerns and always try’s to find a solution! Definitely recommend her!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Sabrina Aranda – Aug 18, 2023
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Could not ask for better
Dr.Allen is personable, knowledgeable and thinks outside the box to help with issues. Did not rush the appointment, answered every question even answered questions I didn't know to ask. Very pleased.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Patricia C. – Aug 17, 2023
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Wonderful doctor
Dr Allen is a compassionate, thorough, and knowledgeable physician. I always know I can trust my care to her.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Daniel – Jun 28, 2023
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Dr. Allen is a wonderful doctor.
She always takes the time to listen to you and never makes you feel you are taking too much of her time. She is always very knowledgeable and if she doesn't know she will find out for you.She is a very special person and doctor. We need more like her.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Bobbye Brookes – Jun 17, 2023
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5 Star Dr.
Dr Allen has been my Dr for many years. She's an excellent Dr. She always listens to your concerns and guides you in the right direction of care. I would highly recommend her to anyone looking for a great Dr in the Lubbock area.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
May 18, 2023
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Great Care!
Dr. Allen is awesome! She takes the time to listen and actually cares about you!
What went well
  • I felt respected
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
May 17, 2023
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Absolutely love Dr. Allen, MD! She is amazing and very honest, knowledge and thorough! She's one of the best, I trust her with my own family! Family Medicine is also great at their check in to check out process! Overall, always satisfied going in for an appointment!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jessica Flores – Aug 28, 2022
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Dr.Allen and her staff are horrible. I do not recommend family medicine. Worst mistake I’ve ever made in choosing my ob
What went well
No results
What could be improved
  • Office environment
Helpful
Mar 23, 2021
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Dr. Allen will listen to me wokes
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Mary Prince in Lubbock, TX – Oct 21, 2016
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Dr. Allen is just plain awesome. She is very relaxed and you feel like you are visiting with a friend instead of getting an exam. She listens to your concerns and is very conscious of what medications cost and does her very best to prescribe you meds that don't cost an arm and a leg. I am so glad I found her!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
Cathy B. in Lubbock, TX – Jul 21, 2016
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About Me

biography

Dr. Charla Allen, MD is a family medicine physician in Lubbock, TX. She is affiliated with University Medical Center. She is accepting new patients and telehealth appointments.
  • Family Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

American Board of Medical Specialties®
American Board of Family Medicine®
Family Practice
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
Patient Favorite Award

Dr. Allen is a patient favorite Family Medicine Physician

    Read our methodology

    Online Care for Prescription Refills (Sponsored)

    Locations

    Practice

    Office3601 4th St 9901 Lubbock, TX 79430
    1

    Practice

    2

    Affiliated Hospitals

    • University Medical Center

      602 Indiana Ave
      Lubbock, TX 79415
      Recipient of 3
      hospital awards

      Outstanding Patient Experience Award™ (2024, 2023, 2022)

      Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

      View all awards

      How patients felt about the care they received at this hospital.

      86%
      Patients said they were given information about recovering at home

      2% higher than the national average

      80%
      Patients said that nurses always listened to them and explained things well

      5% higher than the national average

      View all patient feedback
    Learn more about how Healthgrades measures Hospital Quality