Baystate Medical Center
Baystate Medical Center is a medical facility located in Springfield, MA. This hospital has been recognized for America’s 50 Best Hospitals for Outpatient Orthopedic Surgery Award™, Coronary Intervention Excellence Award™, and more.
Patient Experience Rating
2% lower than the national average
Awards
Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.
Learn more about our awards methodologySpecialty Clinical Quality Awards
America’s 50 Best Hospitals for Outpatient Orthopedic Surgery Award™ (2025, 2024)
Superior clinical outcomes in outpatient back and neck surgery, outpatient rotator cuff surgery, outpatient total hip replacement, and outpatient total knee replacement
Coronary Intervention Excellence Award™ (2025)
Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)
Outpatient Joint Replacement Excellence Award™ (2025, 2023)
Superior clinical outcomes in hospital outpatient total knee and total hip replacement
Cranial Neurosurgery Excellence Award™ (2024, 2023)
Superior clinical outcomes in cranial neurosurgery
America’s 100 Best Hospitals for Cardiac Care Award™ (2023)
Superior clinical outcomes in heart bypass surgery, coronary interventional procedures, heart attack treatment, heart failure treatment, and heart valve surgery
America’s 100 Best Hospitals for Coronary Intervention Award™ (2023)
Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)
Hospital Quality
Clinical Ratings
Research hospital performance and talk to your doctor about what's right for you
Complication Based Ratings
Defibrillator Procedures
In Hospital
Pacemaker Procedures
In Hospital
Mortality Based Ratings
Coronary Interventional Procedures (Inpatient)
Mortality In-Hospital
Mortality within 30 days
Coronary Artery Bypass Graft (CABG) Surgery
Mortality In-Hospital
Mortality within 30 days
Heart Attack
Mortality In-Hospital
Mortality within 30 days
Valve Surgery
Mortality In-Hospital
Mortality within 30 days
Heart Failure
Mortality In-Hospital
Mortality within 30 days
Specialty Excellence Awards
America’s 100 Best Hospitals for Cardiac Care Award™
2023
Complication Based Ratings
Diabetic Emergencies
In Hospital
Mortality Based Ratings
Respiratory Failure
Mortality In-Hospital
Mortality within 30 days
Pulmonary Embolism
Mortality In-Hospital
Mortality within 30 days
Sepsis
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Gallbladder Removal Surgery
In Hospital
Mortality Based Ratings
Upper Gastrointestinal Surgery
Mortality In-Hospital
Mortality within 30 days
Bowel Obstruction
Mortality In-Hospital
Mortality within 30 days
Colorectal Surgeries
Mortality In-Hospital
Mortality within 30 days
Pancreatitis
Mortality In-Hospital
Mortality within 30 days
Gastrointestinal Bleed
Mortality In-Hospital
Mortality within 30 days
Mortality Based Ratings
Cranial Neurosurgery
Mortality In-Hospital
Mortality within 30 days
Stroke
Mortality In-Hospital
Mortality within 30 days
Specialty Excellence Awards
Cranial Neurosurgery Excellence Award™
2024, 2023
Complication Based Ratings
Hip Replacement
In Hospital
Total Knee Replacement
In Hospital
Hip Fracture Treatment
In Hospital
Complication Based Ratings
Outpatient Total Hip Replacement
In Hospital
Outpatient Total Knee Replacement
In Hospital
Outpatient Back and Neck Surgery (except Spinal Fusion)
In Hospital
Outpatient Rotator Cuff Repair
In Hospital
Specialty Excellence Awards
America’s 50 Best Hospitals for Outpatient Orthopedic Surgery Award™
2025, 2024
Outpatient Joint Replacement Excellence Award™
2025, 2023
Complication Based Ratings
Outpatient Benign Prostatic Hyperplasia
In Hospital
Complication Based Ratings
Prostate Removal Surgery
In Hospital
Mortality Based Ratings
Pneumonia
Mortality In-Hospital
Mortality within 30 days
Chronic Obstructive Pulmonary Disease (COPD)
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Spinal Fusion
In Hospital
Back and Neck Surgeries (without Spinal Fusion)
In Hospital
Complication Based Ratings
Abdominal Aortic Aneurysm Repair
In Hospital
Peripheral Vascular Bypass
In Hospital
Carotid Procedures
In Hospital
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experienceBaystate Medical Center
National Average
Discharge Information
Percent of patients who said they were given information about recovering at home
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Baystate Medical Center
National Average
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Providers
Provider Reviews
May 01 2025
Review for Dr. Kavaler
He was very informative and clear about the service he provided. Very patient as well. Highly recommend!
May 01 2025
Review for Dr. Brecht
After a few appointments where I felt there was no hope, Dr. Adler offered his patient and clear explanation of his thoughts and answered all of my questions. I left the appointment feeling very pleased with the visit.
May 01 2025
Review for Dr. Adler
I feel he is an excellent doctor with a great personality and takes the time to visit his patients. He gave special encouragement that brightened my time at the hospital. A special doctor.
May 01 2025
Review for Dr. Brecht
She really listened and seem like she cared.Felt better that she agreed with the problem
May 01 2025
Review for Dr. Vanderzanden
Location
Baystate Medical Center
Frequently Asked Questions
Where is Baystate Medical Center located?
Baystate Medical Center is located at 759 Chestnut St, Springfield, MA 01199. Find other locations and directions on Healthgrades.
Has Baystate Medical Center won any recent awards from Healthgrades?
Yes, Baystate Medical Center has been awarded with America’s 50 Best Hospitals for Outpatient Orthopedic Surgery Award™, Coronary Intervention Excellence Award™, Outpatient Joint Replacement Excellence Award™, and 3 more in the past two years.
Is Baystate Medical Center highly rated with patients?
63% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.
Does Baystate Medical Center score well in safety ratings?
Healthgrades tracks outcome ratings for 12 hospital services. View more details here.
How do I get in at Baystate Medical Center?
Phone number, appointment information, and directions can be found on Healthgrades Baystate Medical Center profile..
How does Baystate Medical Center rank in terms of safety and outcomes?
Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.
Knowledgeable, efficient, professional, courteous- I can’t say enough about how pleasantly surprised I am by the entire team. They show absolute compassion and strive to keep patients comfortable- even during the most unpleasant procedures. I was nervous for my first colonoscopy and they put me at...