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My Sleep study appointment was scheduled for Dec 21, 2021 at 7:30 PM. They sent me a message at 6:28 PM that same night cancelling my study. I was already on my way to my appointment, DRIVING AT NIGHT in the POURING RAIN!!! I am a 71 y o senior woman who has not driven at night, much less in pouring rain and it was with great difficulty and stress to get to my appointment. Their technician had a last minute emergency and I’m sorry for him/her, but that is NOT MY PROBLEM. How convenient that I was the only patient for that technician that night instead of 3! Let’s reverse the situation - What if I cancelled 1 hour before? They would’ve charged me the full amount. What do I get when the cancelled my appointment 1 hour before? NOTHING!!! I NEED the owner of this facility to reimburse me what they would’ve charged me and my insurance.

What went well

No results

What could be improved

Difficult to schedule appointment

Helpful

Sleep Health MD Sunnyvale – Jan 06, 2022

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