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I had a 3:15pm appt with “Tom”. Got to clinic at 3:15 then had a girl come in after me and go to see him (and leave before me). Checked with the front desk and was told me appointment was at 3:30. Showed them it was 3:15 and they made up some silly excuse. Finally at the 30 minute mark they took me into a room. After a total of 45 minutes he finally showed up and checked me for 2 minutes. Likely forgot I was waiting. Somewhat unprofessional. Will not be making another appointment with him again (rather take my luck with urgent care), and don’t recommend anyone else does either unless half your day is open. Horrible wait time and way to treat patients especially veteran ones. Avoid if possible.

What went well

No results

What could be improved

Office environment
Difficult to schedule appointment
Didn't listen or answer questions
Didn't explain conditions well
Appointment was rushed
Didn't trust the provider's decisions
Long wait times

1 other person found this helpful

Helpful

Irritated patient – Oct 20, 2023

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About Me

biography

Thomas Cottrell III, PA-C is a physician assistant in Park Ridge, IL.

Physician Assistant (PA)

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