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Stacy Hernandez, MA

Stacy Hernandez, MA

Counseling

Stacy Hernandez, MA is a counselor in Knoxville, TN. She is accepting new patients.

3.9 Star Rating
Based on 15 reviews 3.9 Star Rating (15 reviews)

Practice

117 Huxley Rd Ste B3 Knoxville, TN 37922

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At a Glance

  • Explains Conditions Well
    Patients said this provider explains conditions well. See reviews
  • Friendly Staff
    Patients said the staff was friendly. See reviews
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Stacy Hernandez's Reviews

Likelihood to recommend Stacy Hernandez

3.9
15 ratings, 14 with a written review
5 star
73%
73%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
27%
27%

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Love the office space! So inviting and relaxing. Stacy helped me so much! I saw the other reviews and am confused at why they reviewed her the way they did because I had an amazing experience with her and I was referred to her by several people who experienced her as I did. She is very straight forward but the techniques she uses helps you not have to suffer in your mental illness and help you move forward. Thankful for her.
What went well
  • Office environment
  • Appointment scheduling
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Aug 06, 2021
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Absolutely the worst experience I have ever had with a therapist. Stacy was EXTREMELY rude to me, made me feel awful about myself when I stated what I needed from a therapist, started making judgmental comments almost immediately, and came off as very elitist. While I can see how her methods might work for some people (maybe people who need more of a life coach), it was very out of line to tell me that other ways of therapy were invalid and that I could come back "when I was ready to do the real work." She is very dismissive of and unequipped to handle any form of mental illness. I don't know how she got to be licensed, but she is the worst therapist I have ever seen. Judgmental, rude, and close-minded.
What went well
  • Appointment scheduling
What could be improved
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
May 29, 2021
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She is amazing! She helped me find my self again. It felt totally calm and confidential. I didn’t feel judge and she helped me cope with my emotions. I would highly recommend her!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Nov 04, 2020
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very thankful for my appointments with Stacy!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
ginnie – Oct 20, 2020
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This therapist did not communicate client's intent to commit suicide. Client was placed in a in patient mental hospital after visit for suicidal ideation. Therapist was not honest about the seriousness of the suicidal intention. Would not recommend.
What went well
No results
What could be improved
  • Didn't trust the provider's decisions
Helpful
Oct 12, 2020
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Love every visit!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Dorretha Greenlee – Oct 12, 2020
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Mrs. Hernandez really helped me through a very stressful time in my life. She was very comforting and super easy to talk to.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Oct 10, 2020
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Ms. Stacy helped me a lot. She is nice and very knowledgeable. My counselor at school recommended her.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Oct 10, 2020
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The best decision I’ve made this year! I have had an awful experience with therapy in the past so I was hesitant to begin again but I couldn’t have found a better person! She is very kind, knowledgeable, accepting and never makes me feel uncomfortable or unwelcome. She was able to get me in quickly for the initial visit and has been very flexible with my schedule. The techniques she uses are amazing and really help you sort through any intrusive thoughts or heavy issues. I will continue to see her and I highly recommend her services!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Highly recommend – Oct 10, 2020
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She is kind and easy to talk with. She gives you the tools you need to heal.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Apr 26, 2020
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I’ve had a couple therapist already and by far Mrs Hernandez has helped me the most! She’s caring, understanding and most importantly she’s knowledgeable! Hands down the best one to date! Our family thanks you!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
4 others found this helpful
Helpful
Sep 25, 2019
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Excellent! Scheduling was quick- got in same week I called. Great location! Therapist is kind and patient
What went well
No results
What could be improved
No results
4 others found this helpful
Helpful
Jun 19, 2019
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Great person! Very kind, patient and comforting. Easy to talk to
What went well
No results
What could be improved
No results
4 others found this helpful
Helpful
May 20, 2019
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My teenage daughter came to her for help. Ms Hernandez told her all teenagers feel what she was feeling and she's just being normal. She was very dismissive of my daughter's feelings and fears - and even told her, "I don't know why your mom felt you should see me. You don't need to come back if you don't want to." My daughter was the one who begged for help. She has since been diagnosed by a psychiatrist with an Anxiety Disorder and Depression. I'm angry at the time wasted with Ms Hernandez.
What went well
  • Appointment scheduling
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Dec 14, 2018
I apologize for making your daughter feel this... Read More
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About Me

biography

Stacy Hernandez, MA is a counselor in Knoxville, TN. She is accepting new patients.
  • Counseling

  • St. Edward's University

    Undergraduate School, 1999
  • Hardin-simmons University, Abilene, Tx

Locations

Practice

Office117 Huxley Rd Ste B3 Knoxville, TN 37922
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