Roland McKendree, ARNP

Although some of the staff members are very kind, the ones that stand out are the few disrespectful ones and the office manager. The office manager is just awful, she is disrespectful and completely lacks empathy. On occasion I have been a few min late (5-10) because of the distance and the construction that congests the road. This is a well known problem coming from 54. Any time I am late I call, usually waiting on hold for 15-20 min at any given time. The person who answers always tells me it is no big deal as they have a 15 min policy. When I get there I get yelled at about being 5 to 10 min late and they demand evidence that I called and got permission. This is usually when they bring the manager out (Angela) to yell at me like a child and tell me how I am going to be last because I was 5 min late. The staff has yelled me a few times for no reason. I am a grown woman and do not deserve to be yelled at for seeking care. Empathy and compassion go a long way in the medical field. The last time I tried to schedule (several months ago), the nurse Teresa told me they would not see me because they didn't like the reason I gave them (generic conditions flair up). She screamed at me on the phone and hung up. Due to the history of this happening I began recording my calls with them. In the call you can clearly hear me very calm and polite as she's screaming at me. When she refused to schedule after several minutes I told her the call was being recorded and she hung up. I have evidence that I've never been anything but kind to them, they don't care about people at all. Edit: it was always less than 15 min. I have always been respectful even though respect is not what I received back. When she says they "accommodated" me, they had us wait several hours because we were 5 minutes late. There are a variety of reviews on a variety of sites that all say the same thing, the staff members are very rude and disrespectful.