Phillip Ruckel, PA
Physician Assistant (PA)
Phillip Ruckel, PA is a physician assistant in Burlington, MA. He is accepting telehealth appointments.
1.9 Star Rating
Based on 18 reviews 1.9 Star Rating (18 reviews)
Lahey Hospital & Medical Center
41 Mall Rd Burlington, MA 01805Telehealth available
At a Glance
- Friendly Staff
- Offers TelehealthThis provider offers telehealth appointments. Call the office to schedule an appointment.
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Phillip Ruckel's Reviews
Likelihood to recommend Phillip Ruckel
1.9
18 ratings, 10 with a written review
| 5 star | 17% | 17% |
| 4 star | 6% | 6% |
| 3 star | 0% | 0% |
| 2 star | 6% | 6% |
| 1 star | 72% | 72% |
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Very likely
What went well
- I felt respected
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
John G. Foley,Jr – Jan 16, 2025
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If I could put a negative #, I would. He was so rude and condescending.
What went well
- Office environment
- Staff friendliness
- Wait times
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
Helpful
Lisa – Jun 04, 2024
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Found Dr. Ruckel to be caring and sympathetic to my back issue. Was honest about effectiveness of the epidural steroid shot and if it doesn’t work we will try a different type of steroid.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Robert B – Jan 14, 2024
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Agree with the others: Stay Away!
What went well
No results
What could be improved
- I didn't feel respected
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Apr 13, 2023
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After 3 meetings with this man, I feel like he's the person assigned to patients the clinic doesn't want to keep as patients. He's that bad.
What went well
No results
What could be improved
No results
6 others found this helpful
Helpful
May 07, 2019
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never gets back to you
What went well
- Wait times
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
6 others found this helpful
Helpful
Oct 26, 2018
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I had to pester him for the results of my updated MRI. I requested a script for PT which I needed, as a result of the MRI, and he ignored me for 4 days and then had no recollection of the request. On 2 separate occasions he consulted with me without bothering to look at my extensive history and recommended injections, which I am not a candidate for due to moderate nerve bundling in the spine. He also told me that as long as I can tolerate the pain, I'm fine.
What went well
- Wait times
What could be improved
- Difficult to schedule appointment
- Didn't listen or answer questions
- Appointment was rushed
- Didn't trust the provider's decisions
5 others found this helpful
Helpful
rgraham08 in Beverly, MA – Jul 24, 2018
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After telling him specifically about the challenges with taking NSAIDs because of Crohn's Disease, he prescribed diclofenac saying that since it's a topical gel, it shouldn't impact by digestive system. WRONG!!!!
What went well
No results
What could be improved
No results
3 others found this helpful
Helpful
May 21, 2018
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Seen this gentlemen 3 times. 1st two times he seemed more concerned with telling me he didn't supply drugs then he actually did worry about my back. Was extremely frustrating since I had zero intentions in asking for drugs, nor have I ever liked taking them anyway.
3rd trip wasnt much better since my back was having a good day seemed to get the are you really hurt treatment.
Oh well time for a different person. Had I read these reviews I'd have just found someone else.
What went well
- Office environment
- Staff friendliness
- Wait times
What could be improved
- Didn't listen or answer questions
- Didn't trust the provider's decisions
9 others found this helpful
Helpful
Soar back in Malden, MA – Oct 09, 2016
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I found his attitude incredibly dismissive: Your pain doesn't present itself like I would expect it to if it were a nerve problem, so it's not a nerve problem.
He asked me if I wanted a prescription...that's for me to decide? Then he gave me voltarin to rub onto my back. I told him I had no pain in back, my knee and thigh were giving me problems. He said to rub whatever was left on my finger on my knee and leg.
What went well
- Wait times
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
7 others found this helpful
Helpful
Rick M. in Carlisle, MA – Apr 28, 2016
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Leave a review
How was your experience with Phillip Ruckel?Overall Patient Satisfaction
18responses
Likelihood of recommending Phillip Ruckel to family and friends is 1.8888888 out of 5
About Me
biography
Phillip Ruckel, PA is a physician assistant in Burlington, MA. He is accepting telehealth appointments.Physician Assistant (PA)
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
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Locations
Lahey Hospital & Medical Center
- Call
- Fax
- Hours
- Mon: 8:00am - 5:00pm
- Wed: 8:00am - 5:00pm
- Thu: 8:00am - 5:00pm
- Fri: 8:00am - 5:00pm
- Sat: 8:00am - 5:00pm
- Sun: 8:00am - 5:00pm
- Directions
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