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Dr. Naticia Mortensen, MD

Dr. Naticia Mortensen, MD

Family Medicine

Dr. Naticia Mortensen, MD is a family medicine physician in Lubbock, TX. She is affiliated with medical facilities Covenant Childrens Hospital and Covenant Medical Center. She is accepting new patients.

5 Star Rating
Based on 242 reviews 5 Star Rating (242 reviews)

Family First Healthcare

5915 82nd St Lubbock, TX 79424
(806) 794-3000

At a Glance

  • Area of Expertise
    Dr. Mortensen specializes in the area of Family Practice. • See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. • See reviews
  • Practices at Top Hospital
    Surgical Care Excellence Award™ • See hospitals
  • Recent Reviews
    Reviews made in the last 30 days. • See reviews
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Dr. Mortensen's Reviews

Likelihood to recommend Dr. Mortensen

5.0
242 ratings, 241 with a written review
5 star
96%
96%
4 star
3%
3%
3 star
0%
0%
2 star
0%
0%
1 star
0%
0%

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Dr. Mortenson (and her staff) are always easy to talk to and relay questions.
What went well
  • Explained conditions well
What could be improved
No results
Helpful
Apr 30, 2025
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Very pleased with everything.
What went well
No results
What could be improved
No results
Helpful
Apr 25, 2025
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Very professional and knowledgeable.
What went well
  • Explained conditions well
What could be improved
No results
Helpful
Apr 25, 2025
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Always good. Each and everyone. We know that doesn't possible, but it's true. We have never had a bad experience.
What went well
No results
What could be improved
No results
Helpful
Apr 22, 2025
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I feel very comfortable with Dr. Mortensen. She is very easy to communicate with. Thank you for always being available.
What went well
  • Explained conditions well
What could be improved
No results
Helpful
Apr 17, 2025
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Dr. Mortensen always addresses my concerns in a kind and caring way. I feel comfortable asking for help with anything related to my health.
What went well
  • Explained conditions well
What could be improved
No results
Helpful
Apr 17, 2025
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She was very nice!
What went well
  • Explained conditions well
What could be improved
No results
Helpful
Apr 15, 2025
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I trust and rely on them. I always get excellent medical service and the girls working at check in desk are friendly and fun. Always great to start with laughter. Check in group gets a star.
What went well
No results
What could be improved
No results
Helpful
Apr 09, 2025
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I have never felt more seen or taken care of by a medical provider in my LIFE than I do with Dr mortensen. She is seriously the BEST!!
What went well
  • Explained conditions well
What could be improved
No results
Helpful
Apr 08, 2025
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Dr Mortensen diagnosed me correctly. Very pleasant personality.
What went well
  • Explained conditions well
What could be improved
No results
Helpful
Apr 05, 2025
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Easy to talk with, very helpful and explains and answers any questions.
What went well
  • Explained conditions well
What could be improved
No results
Helpful
Apr 05, 2025
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DrMortenson was very attentive and listened to my problem and treated me appropriately!
What went well
  • Explained conditions well
What could be improved
No results
Helpful
Mar 26, 2025
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She is thorough & caught an infection I had no symptoms for
What went well
  • Explained conditions well
What could be improved
No results
Helpful
Mar 26, 2025
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For over 20 years everyone in my family has been coming to this practice for medical care. The experience with the office staff, nurses and doctors has always been consistent and professional. We all see different doctors, but all have have excellent health care. Highly recommend to anyone looking for a new doctor. Easy to make appointments and every person there is friendly and welcoming.
What went well
  • Explained conditions well
What could be improved
No results
Helpful
Mar 18, 2025
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Exceptional caregiving team check in, Dr Mortensen, and nurses.
What went well
  • Explained conditions well
What could be improved
No results
Helpful
Mar 16, 2025
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All were good - efficient, professional, kind, and compassionate.
What went well
No results
What could be improved
No results
Helpful
Mar 13, 2025
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Extremely pleased with the Doctor's care and consideration.
What went well
  • Explained conditions well
What could be improved
No results
Helpful
Mar 12, 2025
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Outstanding service and care given.
What went well
  • Explained conditions well
What could be improved
No results
Helpful
Mar 12, 2025
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Excellent
What went well
  • Explained conditions well
What could be improved
No results
Helpful
Mar 09, 2025
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She was very caring, listen to me. Great outstanding provider!
What went well
  • Explained conditions well
What could be improved
No results
Helpful
Mar 09, 2025
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Know Before You Go

About Me

biography

Dr. Naticia Mortensen, MD is a family medicine physician in Lubbock, TX. She is affiliated with medical facilities Covenant Childrens Hospital and Covenant Medical Center. She is accepting new patients.

  • Family Medicine

  • East Texas Baptist University / School Of Medicine

    Medical School
American Board of Medical Specialties®
American Board of Family Medicine®
- 
Family Practice
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

Learn more about medical license public record check

Focus on Diabetes

Locations

Family First Healthcare

Family First Healthcare5915 82nd St Lubbock, TX 79424
1

Affiliated Hospitals

  • Covenant Childrens Hospital

    4015 22nd Pl
    Lubbock, TX 79410

  • Covenant Medical Center

    3615 19th St
    Lubbock, TX 79410
    Recipient of 7
    hospital awards

    Surgical Care Excellence Award™ (2025)

    Superior clinical outcomes in surgical care across 15 of the most common in-hospital surgical procedures including cardiac, vascular, joint replacement, prostate, spine, and gastrointestinal surgeries

    View all awards

    How patients felt about the care they received at this hospital.

    83%
    Patients said they were given information about recovering at home

    1% lower than the national average

    75%
    Patients said that nurses always listened to them and explained things well
    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality