Katherine Schoonover, NP

Very unfortunate waste of time ....Kate was dismissive, of my concerns, condensending and rude....most unpleasant experience

I visited ZoomCare for the first time with a digestive concern and saw Katherine. I found her to be informative, professional, personable, and caring. I was shocked at some of the experiences others have reported as my experience was so far away from anything negative. Chances are most who see her will not make the choice themselves but if you do have a choice I saw no reason in my experience not to give her a chance. I was completely satisfied with her diagnosis, treatment, and follow-up advise. It's been about 48 hours since I saw her and everything has transpired as she expected it would. Definitely recommend.

I saw Katie about mental health issues, upon needing a refill I was denied for needing to schedule an appointment, I did and asked for a temporary prescription as I was out of my medication, she refused, I am taking an ssri and it is dangerous to stop taking cold turkey, when I expressed my concern Katie laughed at me and then mocked me by saying they are not babysitters and are not responsible for refilling meds. When I asked her not to laugh at my problems she laughed again and continued to interrupt and mock me. When I told her it was extremely unprofessional she told me to never make an appointment with her again. This woman is heartless and should not be in the medical field. Unbelievable that a doctor would make jokes about you while dealing with mental health issues. DO NOT USE KATIE SCHOONOVER.

Don't see her if you follow a plant-based or vegan diet. Her first question about my diet was, "How do you get enough protein?" I was taken aback by this because if she knew even the basics of a plant-based diet, she would know that vegans effortlessly get sufficient protein (you would basically have to be calorie deficient to not get enough protein). I had to educate HER on the nutrients that vegans need to work harder to get (e.g., B12, vitamin D). Won't be going back.

Love having Katie as my PCP. Her and Jessica, her MOA, are very caring and have always listened to me and my concerns. I like that her schedule is flexible and I can call on Monday and get in that same week to be seen.

Rude lady. She turns on a dime and proves herself uncaring. Avoid.

My wife had a frustrating time with Katie's staff trying to get her prescriptions refilled. A week later we got a terse letter banning her from the practice, no reason given. When I finally got in touch with Katie about it, she spoke to me about my wife in a very unprofessional and rude way. Basically quite angry in tone and not willing to discuss anything. The problem seems to be that Katie and her staff are not equipped to handle mental health issues, and responded in a discriminatory way.

Katie is extremely disappointing. Her office is disorganized and unprofessional. She repeatedly ordered tests and operations for me, but would never contact me with results. If, after 2-4 weeks I followed up, I was always given some excuse (we messed up your number, name etc.) for why I had not been contacted sooner. When this happened recently I conveyed that I needed more attention. This prompted a defensive call from Katie to tell me she was dropping me as patient. Steer very clear.