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Caitlin Burgess

Caitlin Burgess

Marriage & Family Therapy

Caitlin Burgess is a marriage & family therapist in Santa Clara, CA.

2.4 Star Rating
Based on 17 reviews 2.4 Star Rating (17 reviews)

Practice

1659 Scott Blvd Ste 210 Santa Clara, CA 95050

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Care Philosophy

"Professional competence, client feedback, and adhering to professional ethics and legal requirements are of paramount importance to  me.  I am solution focused, evidence based, and client-centered in my wo..."

- Caitlin Burgess

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Caitlin Burgess' Reviews

Likelihood to recommend Caitlin Burgess

2.4
17 ratings, 15 with a written review
5 star
35%
35%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
65%
65%

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Can’t recommend highly enough!
Caitlin is amazing! She's so skilled and compassionate in her work with children, asking the right questions, actively listening, and then striking the perfect balance between all members of a family. In addition to her technical acumen, she's also a pleasure to work with and a wonderful human being. I can't recommend Catlin highly enough for anyone looking for psychological or legal help for their family!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Bobbie – Mar 29, 2025
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Knowledgeable and Compassionate Therapist
Caitlin R. Burgess is one of the most knowledgeable, compassionate, and insightful therapists I've ever met. Her interdisciplinary experience in law and counseling psychology has been invaluable in navigating the highly charged nature of divorce and custody issues. She's always on top of the current research in her field, is an excellent problem-solver, punctual, highly ethical, and is creative and solution focused in her work to enhance a family's overall functioning and well-being. Highly recommend!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Darlene – Mar 27, 2025
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I had an extremely disappointing experience with Ms Burgess. Her arrogance was apparent from the start—she approached the case with a self-assured attitude but showed little real understanding or concern for the complexities involved. Rather than listening objectively and addressing key issues, she dismissed valid concerns with a complacent, almost indifferent demeanor. Instead of facilitating a fair and child-focused process, she seemed more interested in maintaining her own sense of authority, often disregarding critical information that didn’t align with their predetermined viewpoint. Her lack of diligence and unwillingness to engage thoughtfully ultimately made the situation worse rather than better. If you’re looking for a professional who genuinely prioritizes the well-being of the child and takes the time to evaluate a case fairly, I strongly recommend looking elsewhere.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Jason – Mar 17, 2025
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Unmatched Competence and Integrity!
Telehealth
Caitlin Burgess is highly competent and professional, with abundant experience not only as a licensed marriage and family therapist, but as a practicing family law attorney as well. Her integrity is unmatched in both fields, and Caitlin is licensed to practice as a therapist in five separate states (California, Colorado, Washington, Texas, and Florida)! Many clients and attorneys have sought out her consultation and expertise, especially in matters involving complicated child custody disputes and cases centered around children, given her unique niche and skill set. As a licensed marriage and family therapist myself, I have benefited greatly from her consultation and legal and ethical advice on complex family therapy cases. As a trusted colleague and confidant, I would happily refer anyone (families, adult individuals, adolescents, and children) to her care.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Jason Esswein, LMFT – Dec 04, 2024
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Rude, unprofessional, and completely unsympathetic
Avoid Caitlin Burgess at all costs. Choosing her was the biggest mistake we ever made. If you care about your child’s well-being, find someone else.
What went well
No results
What could be improved
  • I didn't feel respected
4 others found this helpful
Helpful
Nov 19, 2024
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We were extremely disappointed with the services we received from Caitlin Burgess. We went in with high hopes that this therapist could provide the support and guidance needed, but unfortunately, our experience was quite the opposite. Communication was poor. Instead of helping our child feel understood and comfortable, it often felt like we were just another number on her list. I was also concerned by the lack of professional boundaries and the dismissive approach toward our child’s needs. Rather than building trust, the sessions seemed to set us back. I would not recommend this therapist to anyone seeking thoughtful and effective care for their child.
What went well
  • Office environment
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
4 others found this helpful
Helpful
Candice – Nov 04, 2024
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If we could give her no zero stars, we would. It is hard to believe that someone in this profession could be so incompetent and unprofessional. Stay away if you want to want your children with someone who cares.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
Connie Murphy – Nov 03, 2024
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A Kind and Thoughtful Therapist
Telehealth
Caitlin Burgess is an excellent therapist! Her compassionate and insightful approach creates a safe space where I feel truly heard and understood. She has an incredible ability to break down complex issues and offer practical, yet empathetic, guidance. Caitlin’s expertise as an LMFT is evident in how she tailors sessions to my individual needs, always making me feel comfortable and supported. I’ve made significant progress since working with her, and I highly recommend her to anyone seeking a caring and highly skilled therapist. Thank you, Caitlin!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Kerry Sayers – Oct 25, 2024
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Mean
Mean
What went well
No results
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
9 others found this helpful
Helpful
Oct 24, 2023
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Can't Say Enough Good Things About Caitlin
I can only make positive comments about Caitlin Burgess's approach to counseling and therapy, particularly in family court matters. She's extremely professional and passionate about her work and helping people heal and transform their lives. I wouldn't hesitate to recommend Caitlin to anyone, especially when it comes to Family Court matters pertaining to child custody, and complex issues surrounding trauma and neglect.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Vicki – Feb 14, 2023
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So unprofessional!
We switched provider due to Caitlin being consistently late, uncaring and unprofessional.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
12 others found this helpful
Helpful
Jan 27, 2023
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Caitlin Is Incredible!
Caitlin is an incredible therapist who has an uncanny ability to cut to the chase, get to the root cause of issues, and say exactly what you need to hear to figure out complex things about yourself. But more than this, she's professional, courteous, and a pleasure to know and work with. I wholeheartedly recommend Caitlin to anyone who's looking to overcome emotional, behavioral, or relationship issues, or who's just looking for greater personal understanding and growth.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Dec 27, 2022
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Inept and rude
We thought that individuals in this profession are compassionate and good listeners. But our experience with Caitlin a just the opposite. She was rude, unprofessional and the quality of her work was sub par. She was mean with our teen children who didn’t like to work with her. The report she created was filled with errors. I would give her zero stars.
What went well
  • Office environment
  • Appointment scheduling
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
11 others found this helpful
Helpful
Nov 27, 2022
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Unprofessional and Incompetent
Unprofessional and incompetent
What went well
  • Office environment
  • Appointment scheduling
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
8 others found this helpful
Helpful
Sep 24, 2022
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She was rude, unprofessional.
What went well
No results
What could be improved
No results
11 others found this helpful
Helpful
Jun 25, 2021
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About Me

care philosophy

Professional competence, client feedback, and adhering to professional ethics and legal requirements are of paramount importance to  me.  I am solution focused, evidence based, and client-centered in my work and role.

biography

Professional ethics and legal requirements do not allow me to comment about specific cases which would include verifying whether online reviews are coming from a real client or even an actual person. My policies are intended to ensure...read more
  • Marriage & Family Therapy

Locations

Practice

Pathway Society Inc1659 Scott Blvd Ste 210 Santa Clara, CA 95050
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