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Dr. William Lao, MD

Dr. William Lao, MD

Cosmetic, Plastic & Reconstructive Surgery*

Dr. William Lao, MD is a plastic surgeon in New York, NY. He is affiliated with Lenox Hill Hospital. He is accepting new patients and telehealth appointments.

4.7 Star Rating
Based on 62 reviews 4.7 Star Rating (62 reviews)

William Lao, MD

535 5th Ave New York, NY 10017
Telehealth available

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Hospital Highlight

Dr. Lao is affiliated with Lenox Hill Hospital New York, a highly rated hospital.

At a Glance

  • Area of Expertise
    Dr. Lao specializes in the area of Plastic Surgery. See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    America's 100 Best Hospitals Award™ See hospitals
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Dr. Lao's Reviews

Likelihood to recommend Dr. Lao

4.7
62 ratings, 59 with a written review
5 star
94%
94%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
6%
6%

Your trust is our top concern.

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Dr Lao did my liposuction and he was the best! Very attentive, knew what I wanted and gave me results that I am very happy with. His staff is very attentive and I will be going to him for any future procedures.
What went well
No results
What could be improved
No results
17 others found this helpful
Helpful
Jun 18, 2021
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I was honestly super nervous for my augmentation like anyone else. I searched hundreds of doctors trying to find the perfect one. Dr Lao did my lipo and Rhinoplasty I look so great!! His staff is really nice too and took amazing care of me during the whole process! He’s just the best. So kind, honest and knowledgeable. He gave me exactly what I asked for. The best nose job I have ever seen in my whole entire life. He has truly changed my life and made all of my dreams come true.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
21 others found this helpful
Helpful
Sherry – Apr 24, 2021
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An absolute magician
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
25 others found this helpful
Helpful
Dec 16, 2020
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????????,?????,??????,???????????????????,??????????????????,??????????,????????????????,??????????????????????????????????????????????????????,?????????????????????????????????????????Nancy?
What went well
  • Office environment
  • Explained conditions well
  • Staff friendliness
What could be improved
No results
2 others found this helpful
Helpful
???? – Dec 11, 2020
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How lucky I am to have Dr. Lao reconstruct my upper eyelid. Six years ago, I had a failed Asian double eyelid surgery, letting me suffer from the unsuitable width and asymmetry shape. As the revision surgery requires higher competence, I researched doctors worldwide and had many consulting visits. By comparison, Dr. Lao is the only one who understands all my considerations and respects my opinions. Dr. Lao detailedly explained my questions and pointed out the tiny problems that were omitted by other doctors. What impressed me most is his ability to deal with unexpected cases. After opening my eyelid, Dr. Lao found that my situation was much tougher and more complicated than most cases. He made quick decisions and fixed them up. So far, it is only 10 days since the surgery, but my eyelid is already looked natural. The result is more than my expectations. Thanks a lot to Dr. Lao!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
27 others found this helpful
Helpful
Dec 06, 2020
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Dr. Lao and his team have provided me with the best care that money can buy. I have been impressed with not only his skills and ability to tailor techniques based on build and ethnicity (I'm Asian), but also how streamlined communications have been. Both he and his assistant, Nancy, are tech savvy and responsive via text. I completed virtual consultations with three surgeons and in-person consultations with two surgeons, including Dr. Lao, to discuss breast augmentation. Dr. Lao designed a customized plan for me and used a 3-D visualization tool to help me decide on an implant size, and it was easy to decide who to trust after my consultations. He and his team have been personable and professional before, during, and after surgery. I regrettably do not recall the anesthesiologist's name, but he was excellent and helped me feel very comfortable. Dr. Lao's practice is worth every penny, especially if you keloid easily. I'm very happy with my results.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
24 others found this helpful
Helpful
Dec 02, 2020
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I recently had double eyelid surgery done by Dr. Lao and it was a wonderful experience! From consultation to surgery, the whole process was seamless and very professional. Nancy was very accommodating and quickly responded to all my questions—she made sure to set up appointments that worked with my schedule which was great. Dr. Lao’s energy is great and made me feel super comfortable throughout my appointments and surgery. His work, skills, and bedside manner are exceptional. He listened to what I wanted and gave me the results I wanted. He truly went above and beyond! I’m so happy with my results and highly recommend Dr. Lao to anyone interested in plastic surgery!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
20 others found this helpful
Helpful
Nov 25, 2020
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Dr. Lao is an awesome doctor both as a master of his craft and also his level of care for patients. He made me very comfortable throughout the process, including during the surgery and recovery period. He followed up with a call after the surgery to make sure that I was doing okay and answered any additional questions. I'm so happy with my natural looking double eyelids and would recommend Dr. Lao to all my friends and family!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Wait times
What could be improved
No results
14 others found this helpful
Helpful
Nov 20, 2020
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Dr. Lao is very talented and skilled. I got a surgery for double eyelids and during the surgery, Dr. Lao helped me relax as I was very nervous. It has been over a month since I got blepharoplasty and I can say that I am pleased with the results as my eyelids look natural. Thank you very much Dr. Lao.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
7 others found this helpful
Helpful
Nov 16, 2020
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I breast fed my two children for over a year each. My breasts were saggy and deflated and I didn’t feel confident with my body. I was concerned about my dark skin scarring so he suggested to do my incisions under the armpit. I’m sure he’s seen my case a thousand times because he knew exactly what to do. He fixed my boobs just like the pro he is. I’m 3 months post op and I’m so happy with my results. Dr. Lao is the best!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
7 others found this helpful
Helpful
Nov 12, 2020
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I got my double eyelid done with doctor lao and i really like the result!It came out natural and great!Doctor lao has such a technique skill also very patient to me,and his staff are very nice and friendly!now i can go out without make up
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
No results
6 others found this helpful
Helpful
11 – Oct 27, 2020
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Dr. Lao is an EXTREMELY most talented, professional and skillful surgeon that I've ever met so far. He is very nice and would listen to your concerns and expectations then give his own thoughts of how could be done better or so... I recently had a rhinoplasty surgery done and the result came out to be surprisingly better than I expected and am very satisfied with it. It was a very difficult and most challenge surgery as I have very tight skin and small nose (complex injected materials too), but Dr. Lao had done an excellent job of making it looks perfect and contour. I would STRONG recommend him if you decide to go with plastic surgery!!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
6 others found this helpful
Helpful
Claire – Oct 26, 2020
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Dr. Lao did a eyelid surgery for me one month ago, I am very satisfied with the result. It looks nature and beautiful, just exactly as what I wanted. Words cannot express my appreciation! Dr. Lao is very professional, friendly and humorous. Definitely I will come back in the future if I want to do any else plastic surgery. Dr. Lao’s experience and skill make him very trustfulness. I recommend Dr. Lao to every girl who wants to be more beautiful naturally!!! Thanks very much Dr. Lao!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
6 others found this helpful
Helpful
Evelyn Zhao – Oct 18, 2020
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I did my face thread lifting today, I did it at some other places before, but no one is as good as Dr Lao, he did fantastic job today, and always patient and caring,I’m 100% satisfied about my result today,couldn’t be happier,highly recommend
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
7 others found this helpful
Helpful
Eunice – Oct 15, 2020
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??????????????????,????????????,????????,??????????????????????????,?????????????,???????????,???????????????????!???????????,??????????,??????????????,???????????!????????????!??????????????????!???????????????????????????!?????????????????????,??????????!
What went well
  • Listened & answered questions
What could be improved
No results
7 others found this helpful
Helpful
Angel – Oct 10, 2020
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I went there for asian blepharoplasty. Super happy with the results. His prices were very reasonable. Dr Lao and Nancy have been nice and patient in answering my questions. Dr Lao is quite funny and makes you feel at ease during the procedure. All of my friends have said that my eyes look great. I would go back there again if I want something else done!
What went well
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
6 others found this helpful
Helpful
Oct 10, 2020
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???????????,????,????????,??!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
8 others found this helpful
Helpful
Sophia.S – Sep 19, 2020
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I am one month post-op and am liking what I see so far.  Dr. Lao did his best to execute my requests - my eyes look great without much makeup, and my nose is looking much smaller and refined.  I am waiting for more swelling to go down, but I like what I see so far.  Would highly recommend Dr. Lao, if you are looking for a technically skilled and competent surgeon. You will be in great hands.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
6 others found this helpful
Helpful
Sep 18, 2020
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Dr.Lao is an excellent professional and skilled surgeon. He carefully listened to my requests and answered my questions anytime. I am happy with my result. I am sure he will do the best job for you. Thank you doctor William!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Staff wasn't friendly
6 others found this helpful
Helpful
Sep 04, 2020
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I had a great experience with Dr. Lao to perform an Asian eyelid procedure. He has great communication with his patients, able to respond through a multitude of methods: email, text, zoom, etc. He has a very warm and relaxed personality and takes the time to ease all your concerns and answer questions. The procedure itself was quick and painless, and the results are exceptional. Afterwards, he will call and text to make sure that your recovery goes well. Thank you Dr. Lao!
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
7 others found this helpful
Helpful
Aug 28, 2020
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Leave a review

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About Me

care philosophy

Art and science are bold. Aesthetics are fashionable, timeless, handsome, and beautiful. Perched on the 32nd floor at 535 fifth Avenue, William Lao Plastic Surgery combines art, science, and aesthetics to create beauty. The practice is run and...read more

biography

Art and science are bold. Aesthetics are fashionable, timeless, handsome, and beautiful. Perched on the 32nd floor at 535 fifth Avenue, William Lao Plastic Surgery combines art, science, and aesthetics to create beauty. The practice is run and...read more
  • Cosmetic, Plastic & Reconstructive Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Johns Hopkins School Of Medicine

    Medical School
American Board of Medical Specialties®
American Board of Plastic Surgery
Plastic Surgery
Self designated 
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

  • Chinese

  • Japanese

Locations

William Lao, MD

William Lao, MD535 5th Ave New York, NY 10017
1

Affiliated Hospitals

  • Lenox Hill Hospital

    100 E 77th St
    New York, NY 10075
    Recipient of 42
    hospital awards

    America's 100 Best Hospitals Award™ (2025, 2024, 2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    America's 250 Best Hospitals Award™ (2025, 2024, 2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    84%
    Patients said they were given information about recovering at home
    79%
    Patients said that doctors always listened to them and explained things well

    3% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality