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Dr. Thomas Tsai, MD

Dr. Thomas Tsai, MD

Family Medicine*

Dr. Thomas Tsai, MD is a family medicine physician in Gilbert, AZ. He is accepting new patients and telehealth appointments.

3.7 Star Rating
Based on 33 reviews 3.7 Star Rating (33 reviews)

At a Glance

  • Area of ExpertiseDr. Tsai specializes in the area of Family Practice. See board certifications
  • Easy SchedulingPatients said scheduling was easy. See reviews
  • Offers TelehealthThis doctor offers telehealth appointments. Call the office to schedule an appointment.

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Experience Check

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Dr. Tsai's Reviews

Likelihood to recommend Dr. Tsai

3.7
33 ratings, 17 with a written review
5 star
67%
67%
4 star
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3 star
0%
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2 star
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1 star
33%
33%

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Best Primary Care Doctor I've had
Telehealth
I've been a patient of Dr. Tsai's for 7yrs. I recall from my first appointment and many since Dr. Tsai has always shown genuine concern for my care and well-being, that is what sets him apart from the rest, along side his bedside humor. He listens intently, takes notes based on patient feedback and carefully reviews his care plan with you to ensure you are comfortable with his recommendations and approach. He is also very proactive in referring you to trusted specialists as needed. Dr. Tsai treats his patients like family or personal friends. I generally hate doctor's offices, but Dr. Tsai is very good at instilling confidence and comfort for his patients who might otherwise feel very concerned whether they are being taken care of elsewhere. Dr. Tsai goes above and beyond, making himself available after hours via his personal phone if necessary.I highly recommend Dr. Tsai as their Primary Care Provider and wish there were more doctors that modeled their practice after him.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Aug 31, 2023
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Bad doctor
I cannot describe him better other than rude, condescending and immoral … very poor and insensitive bed side manners. Avoid if you can. Plenty of other doctors in Gilbert
What went well
  • Office environment
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Kt – Jul 15, 2022
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The best doctor I have ever had!
Professional, courteous, knowledgeable and thorough
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Joanna Nearpass-Bowyer – Jun 03, 2022
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Brushed off my husband’s concerns
He is very rude and rushing. He brushed off my husbands concern on his skin which turns out to be an infection when we went to urgent care.. by then his feet has swollen
What went well
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
J k – Jan 30, 2022
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Worst doctor ever. Rude and judgmental. Poor bedside manner. He wasted my time. Will not come back.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
2 others found this helpful
Helpful
Tina – May 03, 2021
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Dr. Tsai has been our doctor for over 15 years. I will follow him wherever he goes. He truly cares about our health. He has brought my husband's diabetes well under control. A1C is in the mid-6 range. He found what works for him. I highly recommend him.
What went well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
1 other person found this helpful
Helpful
Lopez – Apr 20, 2021
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Very professional, took time to listen and address all my needs and concerns
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Jan 14, 2021
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Really took time to listen
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Jan 13, 2021
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the best office!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Jan 10, 2021
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Great help with help loss, awesome office
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Jan 09, 2021
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Great Visit!
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jan 07, 2021
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For the money that I paid, I felt quite rushed. I also heard the Dr and the staff fighting and yelling obscene stuff.. not a pretty scene and very unprofessional. I canceled my membership after my visit.
What went well
  • Wait times
What could be improved
  • Office environment
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
1 other person found this helpful
Helpful
Dec 28, 2020
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My sister is on the heavy side and she accompanied me to see this doctor. As we were leaving I overheard he and his staff talking very badly about my sister’s weight. Is this any way a doctors attitude towards someone who suffers from obesity? I feel like Dr Tsai and his staff have very little compassion.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
Sep 01, 2020
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Dr Tsai was my Primary Care doctor for going on three yerars. He and his practice were a refreshing change from all previous doctors I've had. I was surprised to find out that he abruptly left the practice at One Medical in Gilbert, and a bit disappointed. I wish him well wherever he goes.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Trisha R in Gilbert, AZ – Dec 09, 2018
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I have to say that Dr. Thomas Tsai is the best doctor I've ever had! His intellect coupled with his skills and compassion are second to none. The way he listens to me, assesses what I've said and the situation at hand; then includes me in the equation of my medical care and what's best for me...is outstanding!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Rob P. in Gilbert, AZ – Jan 20, 2018
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Dr. Tsai is kind and caring. He has a solution to every medical issue for me and is not afraid to rec a specialist if needed. He is always available and has emailed and called me evenings and weekends. This is the type of MD that used to be…the one that actually knows you as a person.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Sandy in Gilbert AZ – Oct 05, 2016
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Beat doctor I have ever had..takes care of my family...always available even after hours . Haven't stumped him yet with any medical issues..very smart..personable...came to house to help me with my father after hours before passed...made my dad laugh with his bedside manner which is the best medicine around...Thank you doc tsai
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
10 others found this helpful
Helpful
B Vaughn in mesa az – Mar 25, 2016
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About Me

Watch Dr. Tsai's Video

care philosophy

This is no ordinary doctor's office. Rather than do things the typical way, we've created a membership-based primary care practice truly designed around our patients' needs. We work with your insurance just like a regular doctor's office would,...read more

biography

I focus on building partnerships with my patients and empowering them to achieve optimum health through open communication, education, and access to the latest health care innovations. Focusing on preventive care as well as chronic disease management,...read more
  • Family Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Texas Medical Branch

    Medical School
American Board of Medical Specialties®
American Board of Family Medicine®
Family Practice
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

  • Chinese