Dr. Thomas Hastings, MD
Internal Medicine*
35+ years of experience
Dr. Thomas Hastings, MD is an internist in Chesterfield, MO and has over 35 years of experience in the medical field. He graduated from UNIVERSITY OF MISSOURI / KANSAS CITY CAMPUS in 1986. He is affiliated with medical facilities Missouri Baptist Medical Center and St. Luke's Hospital. He is accepting new patients and telehealth appointments.
2.6 Star Rating
Based on 61 reviews 2.6 Star Rating (61 reviews)
Practice
1585 Woodlake Dr Ste 100 Chesterfield, MO 63017Telehealth available
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Dr. Hastings' Reviews
Likelihood to recommend Dr. Hastings
2.6
61 ratings, 27 with a written review
| 5 star | 33% | 33% |
| 4 star | 10% | 10% |
| 3 star | 0% | 0% |
| 2 star | 2% | 2% |
| 1 star | 56% | 56% |
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I felt like he couldn't wait to get me out of his way and leave the office. He's arrogant, isn't personable and seems like he doesn't care to answer questions. He told me one time he's only suggesting stuff to me to 'help close his HEDIS GAPS so it looks like I'm treating you.' I know how this works, he gets bonus checks for the higher percentage of GAPS he closes. I've been with this guy for a few years now and the more time goes on the more I hate how he does his job. I'm moving to a new PCP next time I need medical help.
What went well
- Appointment scheduling
- Wait times
What could be improved
- I didn't feel respected
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
Helpful
Feb 19, 2025
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Terrible personality
What went well
- Appointment scheduling
- Wait times
What could be improved
- I didn't feel respected
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Very Unsatisfied – Mar 16, 2024
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Dr. Hastings has been my dr. for 7 years now. Good guy and a great dr. Takes the time to chat a bit at the beginning of each appt. Clearly explains his recommendations and potential treatments. Open to going a different direction if I have a preference.
What went well
- Listened & answered questions
- Explained conditions well
- Appointment wasn't rushed
- Wait times
What could be improved
No results
Helpful
calvin – Sep 13, 2021
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Uncaring, doesn’t listen, and his staff is rude. They don’t show any signs that they care about your well being, it seems like they just want you in and out as fast as possible. Very combative atmosphere in their office. I switched PCPs and I could not be happier.
What went well
- Wait times
What could be improved
- Office environment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
3 others found this helpful
Helpful
Jun 09, 2021
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Horrible man. Created my distrust in doctors
What went well
No results
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
2 others found this helpful
Helpful
Aug 28, 2020
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Could not even pretend to care. He did not listen and wasted my time and money.
What went well
- Staff friendliness
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
2 others found this helpful
Helpful
Jul 22, 2020
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Excellent. Straight answers to questions. BTW: I am not surprised some snowflake gets upset if they are coddled and leave bad reviews
What went well
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
Helpful
TomMac – Jul 10, 2020
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Excellent and Caring! Dr. Hasting's knowledge and analysis of my illness is complete. I have been seeing him for years and am appreciative of his time and excellent care.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
Helpful
Ann Cerame – Mar 20, 2020
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I found Dr. Hastings to be a caring doctor, willing to listen to my concerns. He asked questions, examined me, ordered blood work and arranged for follow up. Although I am normally a patient of Dr. Ganninger, it was evident that Dr. Hastings had read my chart and knew my medical history. He helped relieve my concerns and covered all of the issues I was having. As an added plus, I was able to get an appointment the day I called.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Suzanne Abuzeide – Dec 12, 2019
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I feel comfortable with Dr. Hastings. He listens to everything I have to say. I feel he is easy to talk to regarding whatever problem I am experiencing. I also think he is very interested in a person's well being, not just in getting the patient in and out the door. He always asks me about my work, and my family as well. I would definitely recommend him to be a person's primary care physician.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Ted Bear – Nov 02, 2019
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Dr. Hastings takes the time to listen to what you are experiencing. Then he makes his decision.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
Helpful
Shirley DeMay – Aug 16, 2019
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Worst doctor ever
He even don’t bother to listen to the patient
What went well
- Office environment
- Appointment scheduling
- Staff friendliness
- Wait times
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
6 others found this helpful
Helpful
Chesterfield – Dec 18, 2018
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Do yourself a favor, and wait the extra time to see Dr. Ganninger (the other doctor at Esse health) instead. I've been going to Dr. Ganninger for years, and he is amazing. I had to get in today, because I have had a severe sore throat for five days. I was shocked at the difference with Dr. Hastings. He couldn't have cared less about what I had to say. He couldn't get out of the room fast enough. I told him I was on the verge of tears, because my throat hurt so badly. He looked for approximately
What went well
- Office environment
- Appointment scheduling
- Staff friendliness
- Wait times
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
8 others found this helpful
Helpful
Heather in Chesterfield, MO – Nov 02, 2018
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Do not become a doctor if you do not care about your patients. Dr. Hastings was not interested in my issues and kept acting confused by everything I said. He ignored my major issues that I was seen in the ER. He interrupted me, was condescending and I left there as much in pain as I did as I arrived there. If he could not help me, he had no advice, except to see a psychiatrist, because any woman in pain has to be all in their head even though I had an MRI and referrals from the ER. Worst dr ever
What went well
- Appointment scheduling
- Staff friendliness
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
4 others found this helpful
Helpful
Totallyinsulted in MO – Aug 23, 2018
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I've never had any bad experiences with Dr. Hastings. His staff is just okay, so a star is deducted for that. He is a little reluctant to provide prescriptions, and I joke for his stock answer of "exercise more and lose some weight" for most issues I bring up, but when I did have a serious digestive problem, he was quick to provide diagnosis, referrals to specialists, and other options. I went to several different specialists, and Dr. Hastings was quick to see me again and provide options.
What went well
- Office environment
- Listened & answered questions
- Explained conditions well
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Scipio in Chesterfield, MO – Jun 04, 2018
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Dr Hastings is extremely knowledgeable and up to date. Definitely recommend him.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Trusted the provider's decisions
- Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Mar 06, 2018
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I stuck with this Dr and practice for about 2 years until I could not take it anymore. I would say the main problem is the support staff. They are very rude and inconsiderate. It seems that Esse attempts to be a 'patient-centered' practice and create a positive experience...but the truth is that they are lazy and not interested in the well-being of their patients. Nothing bothers me more than going to a business and having the employees act like your are annoying them!
I will never step foot in
What went well
No results
What could be improved
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
4 others found this helpful
Helpful
Feb 21, 2018
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This is the most pompous, self-centered doctor I have ever visited. He did not want to refer me to a specialist and would not send me for an MRI in spite of the fact that the physical therapist recommended it. Once his mind is made up, there is no conversation. Please find someone else.
What went well
- Office environment
- Appointment scheduling
- Wait times
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
10 others found this helpful
Helpful
Jan 30, 2018
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For the record, due to confidentiality issues the Doctor and his staff can not defend themselves when people leave negative responses. Please make your own opinion.
Dr. Hastings and his staff were awesome to work with. He spent over 30 minuets with me and answered every question that I had. Together they helped me feel comfortable with a very scary issue. While I did not leave the office "fixed" I did leave the office feeling supported & working on solutions.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
2 others found this helpful
Helpful
Amy W. in Chesterfield, MO – May 05, 2017
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Dr. Hastings always listens to me when I am in the room with him. Takes time out to listen to all complaints and go over them with me. The staff there are always smiling and caring. I would recommend him to family and friends. Thanks for always caring.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
1 other person found this helpful
Helpful
St Louis, MO – Feb 04, 2017
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Leave a review
How was your experience with Dr. Hastings?Overall Patient Satisfaction
61responses
Likelihood of recommending Dr. Hastings to family and friends is 2.6229508 out of 5
About Me
biography
Dr. Thomas Hastings, MD is an internist in Chesterfield, MO and has over 35 years of experience in the medical field. He graduated from UNIVERSITY OF MISSOURI / KANSAS CITY CAMPUS in 1986. He is affiliated with medical facilities Missouri Baptist...read moreInternal Medicine
*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.
University Of Missouri / Kansas City Campus
Medical School, 1986
American Board of Medical Specialties®
American Board of Internal Medicine®
-
Internal Medicine
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.
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Affiliated Hospitals
- Recipient of 14
hospital awardsSurgical Care Excellence Award™ (2025, 2024)
Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions
View all awardsOutstanding Patient Experience Award™ (2024, 2023, 2022)
Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions
View all patient feedbackHow patients felt about the care they received at this hospital.
89%Patients said they were given information about recovering at home5% higher than the national average
83%Patients would recommend the hospital to friends and family18% higher than the national average
- Recipient of 19
hospital awardsPatient Safety Excellence Award™ (2025, 2024, 2023)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
View all awardsOutstanding Patient Experience Award™ (2024, 2023, 2022)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
View all patient feedbackHow patients felt about the care they received at this hospital.
89%Patients said they were given information about recovering at home5% higher than the national average
80%Patients said that doctors always listened to them and explained things well4% higher than the national average
Learn more about how Healthgrades measures Hospital Quality