Dr. Susan Harwell, MD

Rheumatology*•Female•Age 44

Rheumatology*

Dr. Susan Harwell, MD is a rheumatologist in Nashville, TN and has over 15 years of experience in the medical field. Dr. Harwell has extensive experience in Vasculitides and Osteoporosis & Screening. She graduated from UNIVERSITY OF TENNESSEE / CHATTANOOGA in 2009. She is affiliated with Cookeville Regional Medical Center. She is accepting new patients and telehealth appointments.

Dr. Susan Harwell, MD

Heritage Medical Associates - 222 Medical Office Building

222 22nd Ave N Nashville, TN 37203
Telehealth availableTelehealth services available
(629) 255-2182
Telehealth availableTelehealth services available
|

Accepting new patients

(629) 255-2182

Dr. Harwell is a Healthgrades Choice provider in Rheumatology

The Healthgrades Choice designation helps you understand the most important factors to consider when choosing a healthcare professional. This designation is earned based on four set standards.
Read our methodology

  • Above average experience
  • Good hospital quality
  • Good patient ratings
  • No healthcare sanctions
  • Area of Expertise
    Dr. Harwell specializes in the area of Rheumatology. • See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. • See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Quiet Hospital
    Patients said the hospital this doctor practices at is quiet. • See hospitals

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Dr. Harwell's Reviews

Likelihood to recommend Dr. Harwell

3.9
15 ratings, 10 with a written review
5 star
73%
73%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
27%
27%

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Awful Experience
I had an awful visit with Dr. Harwell. She spent maybe 7 minutes with me and discounted all of my systems. She told me I needed to work on my core. The office never called me about my blood tests. Finally received my results via mail because they claimed they couldn’t reach me……what???? They wanted me to make another appointment to go over my results - a month out. Horrible experience at this practice. Never went back! Would not recommend!
What went well
No results
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
1 other person found this helpful
Helpful
Jan 20, 2025
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Dr. Harwell performs a complete exam and provides derailed explanations of my condition of psoriatic arthritis. She displays a real concern for her patients and has great empathy. I highly recommend her as she is the best doctor for me.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
John Jencik – Apr 08, 2021
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My visits with Dr. Harwell have been excellent. Her scheduling of appointments have been perfectly timed with need for follow-up on progress and changes in medications. Her explanation of changes in medications and lab test results are very effective and well communicated. Very pleased with the portal and her response over the holiday period. Her exams are very professional/ thorough and appointments are not rushed. I have and will highly recommend Dr. Harwell.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Mar 02, 2021
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She really listens to me! She follows up herself, and is very thorough. Her staff is friendly and professional. I’ve never waited over 15 minutes to be seen.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
6 others found this helpful
Helpful
Renita Dixon – Nov 22, 2019
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Treated my joints! Now I can move again!
What went well
No results
What could be improved
No results
7 others found this helpful
Helpful
May 24, 2019
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I'm praying for her. Such a good Doctor
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Mar 22, 2019
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I have had nothing but positive experiences with Dr. Harwell. Always takes time to listen, thorough exam and instructions of care. Always follows up on lab results quickly. Friendly and professional with a smile on her face. From my experience I would highly recommend her.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
5 others found this helpful
Helpful
Nashville, TN – Feb 14, 2017
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Dr. Harwell seems to really care about me as a patient and spends more time than most doctors I've had asking questions and really taking the time to listen. She is very knowledgeable in her area of expertise. My only complaint would be that I have had to wait a little longer than expected on a couple of visits due to her running behind schedule, but I think that's because she spends a few extra minutes with all her patients than most doctors do.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
7 others found this helpful
Helpful
Zach in Nashville, TN – Jan 07, 2017
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It's impossible to actually call and talk to anyone in that office. You are forced to leave a message and pray they call you back. And heaven forbid life should happen and you have to reschedule an appointment, she will drop you and then give you the run around, it doesn't matter if you need meds or not to work. She thinks every patient is irresponsible, she doesn't believe that my pain is real. You'll have better luck with acupuncture. Don't waste your money
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
8 others found this helpful
Helpful
Jane Doe in Nashville, TN – Nov 29, 2016
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I need to see a rheumatologist for a diagnosis and they won't even schedule an appointment until they can "review my records." They expect you get a diagnosis from a primary care doctor who may not really know before they will even see you. No thanks!
What went well
No results
What could be improved
  • Difficult to schedule appointment
6 others found this helpful
Helpful
Nashville, TN – Sep 26, 2016
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Rheumatology Spotlight

About Me

biography

Susan O. Harwell, M.D. was born in Tullahoma, TN. She attended the University of the South in Sewanee, TN for undergraduate studies before earning her medical degree at the University of Tennessee in Memphis in 2009. She then completed her residency...read more

  • Rheumatology

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Tennessee / Chattanooga

    Medical School, 2009
American Board of Medical Specialties®
American Board of Internal Medicine®
- 
Rheumatology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

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Dr. Harwell is a Healthgrades Choice provider in Rheumatology

    Read our methodology

    Healthgrades Tips for Getting the Best Rheumatology Care

    Locations

    Heritage Medical Associates - 222 Medical Office Building

    222 Medical Office Building - Rheumatology222 22nd Ave N Nashville, TN 37203
    1

    Heritage Medical Associates - Mt. Juliet Office

    Mt. Juliet Office - Rheumatology325 Old Pleasant Grove Rd Mount Juliet, TN 37122
    2

    Affiliated Hospitals

    • Cookeville Regional Medical Center

      1 Medical Center Blvd
      Cookeville, TN 38501
      Recipient of 3
      hospital awards

      How patients felt about the care they received at this hospital.

      84%
      Patients said they were given information about recovering at home
      76%
      Patients said that nurses always listened to them and explained things well

      1% higher than the national average

      View all patient feedback
    Learn more about how Healthgrades measures Hospital Quality