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Dr. Susan Gannon, MD

Dr. Susan Gannon, MD

Cosmetic, Plastic & Reconstructive Surgery*
25+ years of experience

Dr. Susan Gannon, MD is a plastic surgeon in Albany, NY and has over 25 years of experience in the medical field. Dr. Gannon has extensive experience in Plastic Surgery Procedures and Breast Surgery. She graduated from ALBANY MEDICAL COLLEGE in 1999. She is affiliated with St Peter's Hospital. She is accepting new patients.

4.4 Star Rating
Based on 44 reviews 4.4 Star Rating (44 reviews)

Practice

455 Patroon Creek Blvd Ste 101 Albany, NY 12206

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Dr. Gannon's Reviews

Likelihood to recommend Dr. Gannon

4.4
44 ratings, 17 with a written review
5 star
80%
80%
4 star
5%
5%
3 star
0%
0%
2 star
5%
5%
1 star
11%
11%

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Dr. Gannon was absolutely wonderful!
Took the time to discuss everything and answer any questions my daughter had. At one week post- op. All is going great! My daughter is very happy and excited!. Thank you~Utica
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Utica – Jul 20, 2024
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Had bad experience
She apparently either didn’t take notes or forgot to read her notes before my breast surgery (allergic to a certain substance) and left me at risk of infection… never told me or asked me about using the substance until I was hospitalized. Horrible experience
What went well
  • Appointment scheduling
  • Appointment wasn't rushed
  • Wait times
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
Jan 06, 2024
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incomplete surgery
left me with buldges near elbow lower arms after 1 year no improvement. did not make a smooth liposuction appearance. one of my areolas is bigger that the other after a breast implant exchange and did not fix the capsular contracture that we agreed upon. two different sized breasts and a with the bracioplasty the arms look deformed. the office refused to take responsibility and fix the mistakes...
What went well
No results
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
Oct 06, 2023
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She is just THE BEST EVER!!!!!!!
I saw her on August 1st and was tremendously impressed with her and her outstanding staff! Dr. Gannon takes the time to truly listen to you, and how rare is that in today's world! She is highly professional, personable and just took the best care of me! SHE IS TRULY ONE ALONE!!! So very glad my Dermatologist recommended her! I will be recommending her to everyone I know! BRAVO to her and her staff who were so friendly and helpful as well!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jacqueline – Aug 01, 2023
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This is a public service announcement. I feel the need to warn others so they don’t end up like me. I had doctor Gannon perform rhinoplasty surgery on me in July of 2021. I wanted a narrower more feminine and less distracting nasal appearance, especially with the tip. As you can see from the photos nothing was improved or really even changed aesthetically. I also now have severe breathing problems on my left side after what she did to me. Even after ruining my nose and telling me that if I had further surgery with another surgeon I would end up, “Looking like Michael Jackson”; all I wanted from doctor Gannon was a refund so I could use it to help pay for my revision with another surgeon. It’s been two weeks since I requested a refund and no one has contacted me. I’m going through it right now because I need to fix my breathing issues but it is too expensive for me to afford it. I will not stop warning others about Dr. Gannon and the plastic surgery group until I’m compensated fairly for my pain, suffering, and so much time wasted.
What went well
  • Wait times
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
6 others found this helpful
Helpful
Makayla – May 07, 2023
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Dr. Gannon is a wonderful Doctor and human being. She made me feel so relaxed about the procedure. She explained everything. She even sat down and talked about some personal things. In my eyes, she is the best. Her staff is amazing. I had the best experience with the surgery scheduler. Every time I had a question, she answered it in a professional way and also made me very relaxed about the upcoming surgery. All of the nurses were great and got back to you right away. I would not chose anyone else but the best Dr. Gannon
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Apr 20, 2023
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Fantastic Doctor
I have had to have several procedures with Dr Gannon due to cancer. She is an amazing surgeon and an even better human being. Can't say enough accolades!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Reb – Apr 13, 2022
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Great experience. Great results.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Carolyn – Nov 01, 2020
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Dr. Gannon has helped me twice with medical issues where other Doctors failed for years. She is very professional, efficient, and accommodated my needs with reasonable affordable billing. Thank you so much Dr. Susan Gannon.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Barbara Juh – Apr 22, 2020
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The best in the business. She is personable, professional and most important she delivers the results you want.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Feb 08, 2020
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I did not have a good experience with Dr Gannon. The whole ordeal felt very rushed, she didn't give input or suggestions when choosing a breast augmentation size. I told her I wanted to be a D cup, in response she handed me a box of all the implant sizes available and told me to pick one...I ended up a DDD with her never guiding me to choose smaller due to my desired end results. On top of that she left a stitch in that did not dissolve and caused one of the wounds to reopen. I had to travel over 2 hours to her office at least 3 times to be restitched. When I want on vacation, which was OK'd by her, I still wasn't healed. The wound opened again and you could literally see the implant hanging out of the wound. We had to end our trip early, come back and have the surgery on that side redone. I now could go on an episode of botched with the scarring and unevenness this left. Will be looking to have the whole procedure re-done but DEFINITELY no by her.
What went well
No results
What could be improved
No results
14 others found this helpful
Helpful
May 01, 2019
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Dr. Gannon is very caring and easy to talk to. I would recommend her to anyone....especially to women undergoing breast reconstruction. Dr. Gannon explains things and encourages questions. She is wonderful.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Apr 24, 2018
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Dr. Susan Gannon is a supremely talented doctor with a vibrant personality. Very relatable and explains procedures thoroughly. I've been seeing DR. Gannon often on for over 10 years and feel blessed every time I leave the office. Doctors just don't come any finer!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Susan Armstrong in Richfield Springs, New York, 13439 – Mar 23, 2017
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She is by far the best surgeon I have ever met- are not enough words to describe how amazing or enough space here! Her heart is always in the right place, she shows care by partaking interest in your life- getting to know you. She is an amazing listener, especially great working with breast cancer reconstruction. As a RARE terminal breast cancer survivor, and thru the process of reconstruction and many implant exchanges-BEST in the U.S. Honestly,look on internet, then online-her web!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Rachel Heidorf in Saratoga Springs, NY – Mar 23, 2017
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Can't say enough!! Dr Gannon is really nice and easy to talk to. She made me feel really comfortable. I was very embrassed about my breast after having children. I saw several other doctor before choosing her. I'm glad I did my breast came out beautiful
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Ann T in Schenectady, NY – Aug 05, 2016
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I had a BA surgery with Dr. Gannon. I am 100 percent happy. She made me feel so comfortable and really listened to what I wanted. She was happy to answer all my questions and encouraged me to call if I had anymore. I was so nervous about the surgery but it went great and I had very little post op pain! I highly recommend Dr.Gannon and her wonderful staff!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Bridiet S. in Schenectady, NY – Jul 08, 2016
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Dr Gannon destroyed my body! I have scars that look like I was attacked and sliced up and down. She also put a size bigger implant in me so instead of a C I am walking around with Double DD! She told me it was extra skin and decided to cut me open in her office which led to an infection with open wounds for months! She charged my insurance and received $6000 and took $6000 from me as well. My insurance paid because my implant popped! I live in hell still to this day from that nightmare!
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
10 others found this helpful
Helpful
Jan 30, 2016
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About Me

care philosophy

Susan M. Gannon, MD, is a valued member of The Plastic Surgery Group. Although there are many board-certified plastic surgeons in Albany, NY, Dr. Gannon stands out because of her impressive qualifications and compassionate personality. She performs...read more

biography

Susan M. Gannon, MD is a board-certified plastic surgeon at The Plastic Surgery Group in Albany, NY.
  • Cosmetic, Plastic & Reconstructive Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Albany Medical Center Hospital

    Residency Hospital
  • State University Of New York At Albany

    Undergraduate School
  • Albany Medical College

    Medical School, 1999
  • Manhattan Eye, Ear, And Throat Institute At Lennox Hill Hospital

American Board of Medical Specialties®
American Board of Plastic Surgery®
Plastic Surgery
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

  • Arabic

  • French

  • Spanish

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Locations

Practice

Plastic Surgery Associates LLP455 Patroon Creek Blvd Ste 101 Albany, NY 12206
1
  • Call
  • Fax
  • Hours
    • Mon: 8:00am - 4:45pm
    • Tue: 8:00am - 4:45pm
    • Wed: 8:00am - 4:45pm
    • Thu: 8:00am - 4:45pm
    • Fri: 8:00am - 4:30pm
  • Directions

Practice

Albany Medical Center43 New Scotland Ave Albany, NY 12208
2

Affiliated Hospitals

  • St Peter's Hospital

    315 S Manning Blvd
    Albany, NY 12208
    Recipient of 13
    hospital awards

    America's 250 Best Hospitals Award™ (2023)

    Top 5% in the nation for consistently delivering clinical quality

    View all awards

    How patients felt about the care they received at this hospital.

    85%
    Patients said they were given information about recovering at home

    1% higher than the national average

    79%
    Patients said that nurses always listened to them and explained things well

    4% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality