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Dr. Susan Elbaum, MD

Dr. Susan Elbaum, MD

Internal Medicine*

Dr. Susan Elbaum, MD is an internist in Arlington Heights, IL. She is affiliated with Northwest Community Hospital. She is accepting new patients and telehealth appointments.

4.5 Star Rating
Based on 16 reviews 4.5 Star Rating (16 reviews)

Practice

1051 W Rand Rd Ste 110 Arlington Heights, IL 60004
Telehealth available

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Dr. Elbaum's Reviews

Likelihood to recommend Dr. Elbaum

4.5
16 ratings, 6 with a written review
5 star
88%
88%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
13%
13%

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Thorough, caring and professional
Dr. Elbaum was the doctor for both of my elderly parents, and I went to appointments with her. I found her to be caring, professional, and compassionate with their many health issues - so much that I decided to have her be my PCP as well. She is also really good about responding on the patient portal.
What went well
  • I felt respected
  • Listened & answered questions
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Aug 08, 2023
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Dr. Susan Elbaum: Outstanding professional. Highly trained. Deeply concerned. On time. Personable, Highly recommend. I have been a patient of hers for eight years. --Dr. Cody Sweet
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
4 others found this helpful
Helpful
Dr. Cody Sweet – Oct 29, 2020
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As others have mentioned, Dr. Elbaum wants you in and out of her door. She doesn’t appear to care in helping you understand any underlying causes of your health instead will quickly prescribe you unneeded medication. She will also have her assistant send you a message after getting any lab results completed that states “your test results are normal” without explaining test results or identifying next steps to eliminate physical pain. On top of everything, she incorrectly identified a lab test I needed which caused confusion and a delay in getting the lab completed.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
Aug 11, 2020
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Dr. Elbaum is the doctor that I have always been searching for. She is always on time to every appointment, listens to all concerns, and thinks of plans and ideas that no other doctors have thought of. Her schedule can be booked pretty far out but if it's actually urgent will make time to see you.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
Mar 10, 2018
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She is extremely competent and
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Palatine, IL – May 07, 2016
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Dr. Elbaum is an outstanding diagnostician. After a year of top internists and GIs at North Shore HealthServices being unable to diagnose my severe daily nausea, a switch to Dr. Elbaum solved the riddle on the first visit!! She's always on time yet never cuts an appt. short - is very thorough. She and her staff return calls without fail and in a very timely manner. Her recommendations, treatment plans, etc., have all been on target. Definitely a gem.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
11 others found this helpful
Helpful
Kasey in Illinois – Jan 05, 2016
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About Me

care philosophy

NCH Medical Group is here to seamlessly deliver coordinated, top quality healthcare in our medical offices, NCH Immediate Care Centers and hospital. Whether you're seeking routine medical care or something more specialized, the NCH Integrated System of Care connects you with the care you need.
  • Internal Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Rush Presbyterian St Luke's Medical Center

    Residency Hospital
  • Rush Medical College

    Medical School
American Board of Medical Specialties®
American Board of Internal Medicine®
Internal Medicine
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

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Locations

Practice

Office1051 W Rand Rd Ste 110 Arlington Heights, IL 60004
1

Affiliated Hospitals

  • Northwest Community Hospital

    800 W Central Rd
    Arlington Heights, IL 60005
    Recipient of 6
    hospital awards

    Patient Safety Excellence Award™ (2025, 2024, 2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    81%
    Patients said they were given information about recovering at home

    3% lower than the national average

    75%
    Patients said that doctors always listened to them and explained things well

    1% lower than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality