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Dr. Suma Thomas, DO

Dr. Suma Thomas, DO

Family Medicine*

Dr. Suma Thomas, DO is a family medicine physician in Lansing, MI. She is affiliated with medical facilities such as Trinity Health Livingston Hospital and McLaren Flint. She is accepting telehealth appointments.

3.1 Star Rating
Based on 14 reviews 3.1 Star Rating (14 reviews)

Practice

1540 Lake Lansing Rd Ste 202 Lansing, MI 48912
Telehealth available

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Dr. Thomas' Reviews

Likelihood to recommend Dr. Thomas

3.1
14 ratings, 12 with a written review
5 star
50%
50%
4 star
0%
0%
3 star
0%
0%
2 star
14%
14%
1 star
36%
36%

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DO suma Thomas is incredibly condescending and unhelpful. It was the most unprofessional experience I’ve ever had with someone in the medical field. She tried to embarrass me, used inappropriate language, and I had to contact the administration multiple times. See someone else
What went well
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Jan 25, 2025
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Felt Horrible Every Time Leaving Her Office
I came to Dr. Thomas after suffering with pain for 8 months and struggling with a previous Doctor. I understand that she was getting to know with me, but it felt like she treated me like a drug addict. I just needed help and preferred to not have medications! I also felt like an inconvenience. Again, suffering for long and just needed help! I would receive blank looks like "what do you want from me" or "there is nothing I can do for you". I now have a different doctor and found out that I am suffering from pain/nerve pain due to disk degeneration. Until an MRI, it was hidden. Trusting/paying attention to your patients is just as beneficial as testing. My current Doctor trusted me and continued CARE to find out what was going on with my my body. I do not recommend her or the staff that support her.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Oct 12, 2022
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Dr Thomas is thorough, caring and she listens to all your concerns.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Difficult to schedule appointment
1 other person found this helpful
Helpful
Dec 14, 2021
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Don't waste your time. Terrible bedside manner. Is never in the office. Terrible bedside manner. Takes 6 message to get a refill.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Nov 17, 2021
Hello. We are sorry that your experience in our... Read More
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Doc Thomas is the best!!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
L.Riether – Jul 08, 2021
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Dr. Thomas is the best family Dr. I have ever had. Her bed side manners are impeccable and she really knows how to make you comfortable. Dr. Thomas really knows her stuff and will work with you to turn your health around and feel your best. If you are tired of being sick and want answers please visit Dr. Thomas. We love you Dr. Thomas!!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Riethers – Jul 08, 2021
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She is the best. I hadnt been to a doctor in over 8 years because of my anxiety. I heard great things and gave her a shot. I was instantly relaxed when i walked back in the rooms area. Her staff is on point and Dr. Thomas actually listens!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Shelby – Apr 15, 2021
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Dr. Thomas was absolutely a God send to my little guy! I can't thank her enough for her attention to detail to ensure the best possible care was being provided.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Ms. Lewis – Jun 17, 2020
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Dr. Thomas listens and assists to the best of her ability, when other practitioners fell short. She worked together with me and talked things through. She takes initiative and gets tasks done right away. I went into the appointment with my list of concerns and requests, and we went through them quickly and efficiently. By the end of my appointment, my referral requests were on their way, with notes and calls already started with help from her assistant, Holly. Dr. Thomas, Holly and I make a great team!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
CC K. – May 06, 2020
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You called me at 508 u said to call back but ur phone is off
What went well
No results
What could be improved
No results
Helpful
Mar 17, 2020
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Me and My wife visited Dr.Suma Thomas for an annual checkup, she had a chat with us hardly for 10 minutes and asked us to come back in a month for full checkup. Right from entering i informed every staff and doctor that this visit is for Annual checkup, nobody informed us that Annual checkup wont be done on 1st visit, later they took blood from me alone as my wife already had done these tests in sparrow in recent times. Staff's informed us that these are for annual checkup. After a week Aetna informed me that i have been charged $1000+'s for our visit. when contacted Aetna , they informed me none of these are coded as annual checkup and lab is out of n/w. we contacted the clinic and clinic was giving that we cant help for out of n/w lab as it will be patients responsibility to check. how come patient knows which lab clinic uses. only thing patient can check is whether clinic is in or out of n/w. Also Dr charged $180 X 2 for our 10 minute visit . this place just rips apart.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Aug 09, 2019
We're very sorry to hear about this experience.... Read More
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Dr. Suma Thomas is amazing. Her and her staff were so welcoming and friendly. I have seen Dr. Thomas for my primary care needs as well as osteopathic manipulation. Dr. Suma Thomas is a true star. I highly recommend her as a Primary care provider.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
Molly in Lansing, MI – Nov 14, 2018
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About Me

biography

Dr. Suma Thomas, DO is a family medicine physician in Lansing, MI. She is affiliated with medical facilities such as Trinity Health Livingston Hospital and McLaren Flint. She is accepting telehealth appointments.
  • Family Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

American Osteopathic Association®
American Osteopathic Board of Family Physicians®
Family Practice/OMT
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

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Locations

Practice

Office1540 Lake Lansing Rd Ste 202 Lansing, MI 48912
1

Practice

Office7237 Michigan 37 Baldwin, MI 49304
2
Office825 Nicollet Mall Ste 556 Minneapolis, MN 55402
3

Affiliated Hospitals

  • Trinity Health Livingston Hospital

    620 Byron Rd
    Howell, MI 48843
    Recipient of 7
    hospital awards

    Patient Safety Excellence Award™ (2025)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    86%
    Patients said they were given information about recovering at home

    2% higher than the national average

    82%
    Patients said that nurses always listened to them and explained things well

    7% higher than the national average

    View all patient feedback
  • McLaren Greater Lansing

    2900 Collins Rd
    Lansing, MI 48910

    How patients felt about the care they received at this hospital.

    87%
    Patients said they were given information about recovering at home

    3% higher than the national average

    75%
    Patients said that nurses always listened to them and explained things well
    View all patient feedback
  • McLaren Flint

    401 S Ballenger Hwy
    Flint, MI 48532

    How patients felt about the care they received at this hospital.

    82%
    Patients said they were given information about recovering at home

    2% lower than the national average

    72%
    Patients said that nurses always listened to them and explained things well

    3% lower than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality