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Dr. Shane Keller, MD

Dr. Shane Keller, MD

Family Medicine*

Dr. Shane Keller, MD is a family medicine physician in Austin, TX. He is accepting new patients and telehealth appointments.

3.9 Star Rating
Based on 33 reviews 3.9 Star Rating (33 reviews)

Practice

505 W Louis Henna Blvd Ste 100 Austin, TX 78728
Telehealth available

Experience Check

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Dr. Keller's Reviews

Likelihood to recommend Dr. Keller

3.9
33 ratings, 12 with a written review
5 star
73%
73%
4 star
0%
0%
3 star
0%
0%
2 star
3%
3%
1 star
24%
24%

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Best Doctor I've ever had!
I have been seeing this Doctor and his staff for years and I have never had a negative experience. They all truly listen and have helped me with many ailments. I am so happy to still be able to see this same doctor! Highly recommended!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Best Doctor I've ever had! – Oct 04, 2024
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Over 5 Star Care
If you are looking for a physician that actually listens and genuinely cares this is your guy. My health has been the best it has ever been mentally and physically in 40 years under his care.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jessica Kanka – Jul 24, 2024
Thank you so much for your positive feedback. We... Read More
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The best doctor we have ever had
Our family has been going to Dr Keller since 2005. Out of all the many doctors of all specialties that we have had, Dr Keller rates as the best. He is warm, compassionate, gives of his time to listen to our issues even when busy. I have never felt rushed. We have sometimes had to wait, but I understand that he is providing the same excellent care to someone else. He may be scheduled far out but that testifies to the fact that many people want his services because of the quality of his care. His staff has always been friendly and remembers us each visit. I have recommended Dr Keller to several people.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Judyth Neuzil – Oct 27, 2023
Hi Judyth, thank you so much for your positive... Read More
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Used to have a good practice
Forget getting an appointment with Dr. Keller. Since he joined Village Medical, all you can do is see one of the Nurse Practitioners who are TERRIBLE. Village Medical makes you come into the office for the smallest of things and the customer service is so poor that now I've found new care elsewhere. RUN from Village Medical.
What went well
No results
What could be improved
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
former patient – Oct 10, 2022
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Dr Keller listens and has the broad medical knowledge to suggest solutions to every issue I’ve brought to him. He looks for ways to be of service and accommodates personal preferences. Strongly recommend.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Mary – Jan 20, 2022
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Dr. Keller has been nothing but outstanding every time I’ve seen him. He and his staff make you feel you are the most important person there whether it’s for a check-up or something more serious. Highly recommend.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Sarah N. – Nov 10, 2021
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If you were referred to this doctor because your doctor retired don’t call for an appointment call to pick up your file & go see another doctor. Get your file & leave. Worst experience dealing with this practice!!!!!!
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Long wait times
2 others found this helpful
Helpful
Aug 19, 2021
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After 15 years of using the same Dr, he retired. He sent all his records to Dr Keller’s office. Great referral. I’ve had two interactions with the office staff. Both time they were rude, insensitive, and came right out and told me they’re just holding my records. Then told me it would be 3 months to see anyone. How do you get prescriptions filled ? I’m more pissed at my retired Dr than I am of these insensitive people. This office is full of heartless people. They need to go back to school and relearn office etiquette. I wouldn’t see these people if they were the last medical people on earth.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
1 other person found this helpful
Helpful
Michael Levin – Mar 05, 2021
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after 10 minutes listening to voices on the phone i did not get through to a LIVE person to make an appointment. my previous doctor is retiring and has turned my records over to Dr Keller I left my name and number but have not received a return call. i need to get an appointment so i can continue on my sustaining meds.
What went well
No results
What could be improved
  • Difficult to schedule appointment
1 other person found this helpful
Helpful
Dec 22, 2020
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So on the website it says Dr Keller is accepting new patients. When you call he is not accepting new patients. The girl who answered the phone explained that it just says that so they can get the insurance clients have. This is so deceiving and a waste of my time after doing some research on this doctor.
What went well
No results
What could be improved
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
Jan 08, 2020
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Referred by friends, I’ve been a patient for ~15 years. Dr. Keller and team have provided outstanding care in both emergencies and during routine visits. I highly recommend!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Heather in Austin, TX – Sep 27, 2018
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I have been in pain with my knee for months, Dr Keller noticed I had a lot of fluid in my knee and suggested to draining it. OMG I can walk normal again. He is the best doctor I have ever seen and experienced.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Daniel Affatato in Cedar Park, TX – Nov 05, 2016
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About Me

care philosophy

To improve the health in our community by remaining cognizant of health trends and participate in continuing education. To understand factors which influence patient health such as: psychological condition, nutrition, and environment. To offer...read more
  • Family Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Texas Medical Branch Hospital

    Residency Hospital
  • University Of Texas Medical Branch

    Medical School
American Board of Medical Specialties®
American Board of Family Medicine®
Family Practice
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
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  • Spanish

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Locations

Practice

Harbor Health Medical Group505 W Louis Henna Blvd Ste 100 Austin, TX 78728
1

Practice

Village Medical720 W 34th St Austin, TX 78705
2
Office799 Louis Henna Blvd # 200 Round Rock, TX 78664
3