Dr. Shahid Ilahi, MD

While Dr. Ilahi is very pleasant and very personable, the office seems to be run in a lax fashion and at times seems haphazard. There have been times when I was in the appointment with the doctor and his cell phone rang and he took the call - not the most professional in my book and a disappointment to think he would do this. On top of it, it tuned out to be a personal call. I have had a couple of procedures in his office and he was always at least 45 - 60 minutes arriving at the office. His staff would say that this is just him - always late. The staff is not very friendly or helpful. It is a challenge to get in touch with them.

I have offsetting opinions. Dr. Ilahi seems very capable and does good technical work based on my results (several scopes) and referrals to him and comments by nurses. He is very nice, albeit late for appointments. Why he hasn't fired and replaced office staff with competent personnel is beyond me. I have received bills months to a year late and they screwed up Rx's. A nice office staff person was on the phone with him, presumably to take notes, but they must not check their notes. The Rx never came in, then I followed up and she quoted the wrong Rx that he had said he would replace. We verified that this should go to mail Rx. Then I found they sent it to the wrong local Rx company! This is on top of previously scheduling me for a phone consultation which they missed and didn't call. So I called them, and they didn't have it on the books. How mistakes continue to happen year after year between scheduling, billing, and Rx lets you know how the office is run. I try to be supportive, but

Sent me a bill over two years after the original date of service. Getting a hold of office staff to deal with this was near impossible. Once they finally put me through to the person who could "help" me, they claimed they had been sending me bills every month for the past two years. This is BS. I always pay my bills as soon as they are received. Also, if this payment was so overdue, why were there no late fees? Why wasn't a collection agency sent after me? Something is screwed up with their billing system. But they were unwilling to do ANYTHING to resolve this. This is a horrible way to treat a patient. As for the doctor's care, it was just okay. Avoid this place like the plague.

Terrible

I love Dr. Ilahi and staff! The nurses are very outgoing, respectful and did everything they could to put me more at ease prior to the procedure. Dr. Ilahi is very competent and knowledgeable in his expertise of colon care. He is was very reassuring in his preliminary diagnosis after my procedure, and has a very warm and engaging bedside manner. I only wish that Dr. Ilahi specialized in other areas of health in addition to gastroenterology!

I scheduled my colonoscopy by phone. I never got an explanation about how to take the medicine to prepare for the colonoscopy-- only the brief info on the side of the bottle and by talking to the pharmacist. I never got a call the day of to confirm the procedure; I called the office and the office girl said, "O. be there be there at 12:00(this was 10:30) Poor follow up by Dr. Ilahi after procedure. I was groggy and he told me in a complete rush what was wrong and gave me a prescription