Dr. Scott Fross, DDS

We just got the complete run-around from Dr. Fross and his staff. My son was scheduled to have 4 wisdom teeth removed. We had met with the doctor a month ago and that is what he recommended, so we set a date. We picked up the prescriptions they put in the system and started the antibiotics a day before as advised. Today we arrived 10 minutes before his appointment and the front office said they didn't have us scheduled. When I showed her our paperwork, she said someone canceled it on July 5. My family was on a backpacking trip on that date with no cell reception, it was a complete lie. Then she said they could fit us in for the removal of the bottom two teeth, not the four we had discussed. When we finally got to talk with the doctor, he showed us the x-ray and said he would only recommend removing the bottom two today and we would need to schedule the upper two for about a year from now because they weren't ready. He acted as if this had already been discussed. It had not. After a lot

I don't have any complain about Dr. Fross. I am not happy with the staff how they manages patient. They are clear about billing, and it looks like they are more interested to create unnecessary bill. Although my dentist sent x-ray in referral, staff takes the x-ray again and billed me which can avoided. When I confronted this they just denied not received the x-ray and put me in my bills. Disappointed with the service.