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Dr. Russell McKelway, MD

Dr. Russell McKelway, MD

Internal Medicine*
40+ years of experience

Dr. Russell McKelway, MD is an internist in Berryville, VA and has over 40 years of experience in the medical field. He graduated from UNIVERSITY OF PHOENIX / NORTHERN CALIFORNIA CAMPUS in 1984. He is affiliated with medical facilities Berkeley Medical Center and Winchester Medical Center. He is accepting new patients and telehealth appointments.

2.7 Star Rating
Based on 43 reviews 2.7 Star Rating (43 reviews)

Practice

1 W Main St Berryville, VA 22611
Telehealth available

At a Glance

  • Areas of Expertise
    Dr. McKelway specializes in the areas of Internal Medicine & Psychiatry. See board certifications
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    Outstanding Patient Experience Award™ See hospitals
  • Hospital Satisfaction
    Patients said they were highly satisfied at this doctor's hospital. See hospitals
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Dr. McKelway's Reviews

Likelihood to recommend Dr. McKelway

2.7
43 ratings, 14 with a written review
5 star
40%
40%
4 star
0%
0%
3 star
5%
5%
2 star
5%
5%
1 star
51%
51%

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Just Don't NO STARS!!!
His PA Kristin was fantastic; I saw her most of the time. When I was in crisis (suicidal ideology) I saw him once. He was condescending, arrogant and told me I was a malingerer while I was sobbing hysterically (which I don't do). If there was nothing wrong with me why did they have me on o many heavy drugs? Amitriptiline, Trazadone etc. Had I gone to the ER instead, I would have been able to collect disability. Hi assessment prevented that. I found out I had numerous underlying health conditions which were affecting my mental health. Had he bothered to know me at all he would have seen sarcasm is one of my coping mechanisms which would explain some of the statement in my file. Instead I felt violated and further abused by this horrible man. He made me feel worse. I quit his practice and found another and was diagnosed with major depressive disorder. I have been unable to return to work due to my health conditions and numerous medications and took early SS retirement.
What went well
  • Staff friendliness
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Jun 03, 2024
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Very nice man knew how to treat anxiety
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Clark – Oct 18, 2022
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I had been seeing his office for 5 years and less than a month before my appointment I received a letter in the mail stating they were no longer accepting my insurance. I had to find another provider in less than a month before my medication ran out. His office was always helpful and provided me good care throughout the 5 years but often it was hard to get ahold of someone and they had no portal to be able to see notes, dxs, or txs. Also having them run it through my insurance was not easy as there doesn't seem to be a timely manner to which claims are sent out. The biggest let down was the short notice to find a new provider. Psychiatrists in the area are hard to find, and especially ones that are accepting new patients. They could not offer me a list of providers to refer me to, so I was left on my own to do that.
What went well
  • Listened & answered questions
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
  • Office environment
  • Difficult to schedule appointment
Helpful
Feb 16, 2022
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refused to take my insurance with less than one week notice. really left me in the lurch
What went well
  • Wait times
What could be improved
  • Office environment
  • Difficult to schedule appointment
1 other person found this helpful
Helpful
Nov 04, 2021
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scheduled an appointment to be seen straight from out of the hospital. They gave me an appointment a month later which was really hard because i was currently suicidal. I waited all month trying not to hurt myself. I called the day of the appointment a month later and they told me they rejected me. I didnt get help for a month because i thought i would be seeing a good doctor who could help me. VERY dissapointed. They didnt even tell me i was rejected until i called them the day of the appointment. Now i have to find a new doctor that might have a waiting list too. They put off my care for mental help. I just dont want this to happen to anyone who is suicidal again.
What went well
No results
What could be improved
  • Difficult to schedule appointment
1 other person found this helpful
Helpful
Jan 28, 2021
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He was nice, and personable the first time we met, and adjusted a medication I was already on. As our appointments continued, I had an emotional breakdown during an appointment and he abruptly stopped seeing me, instead having me meet with a female colleague who he said would “understand me better”. He added more and more medication, until I was eventually taking almost 10 pills per day. His medication mismanagement and general lack of concern for my wellbeing nearly cost me my life.
What went well
  • Staff friendliness
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
8 others found this helpful
Helpful
Anonymous – Sep 02, 2020
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I was referred to Dr. McKelway by my GP to figure out a new anti-depressant. I wasn't expecting traditional psychotherapy, but I was expecting to be able to elaborate a bit on the questions he was firing away at me from his clipboard. He was oddly cold and detached, barely looked up, and sighed with impatience when I wasn't able to give precise answers regarding timelines. It was an awkward, unpleasant experience, and I cancelled my follow-up appointment with his very sweet receptionist as soon as I got home.
What went well
No results
What could be improved
No results
7 others found this helpful
Helpful
Mar 13, 2020
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Very kind and understanding. Helped me through a very difficult time in my life.
What went well
No results
What could be improved
No results
Helpful
Mar 20, 2019
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Very insightful
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Benjamin in VA – Jan 30, 2019
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Dr MeKelway has been treating me for over 20 years and he has always been spot on and responsive! Great Doctor!!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
VA – Dec 26, 2018
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He did not warn me about potential weight gain on a new medication he prescribed. He was not very empathetic and came off as cold/uncaring. I was barely able to really talk about the issues I was having before he had already written an rx. I had a follow-up appointment and the receptionist was very rude and said I was not scheduled. They fit me in, but she made me feel bad about it even though I really did have an appointment. I haven't been back since and will never return. Not at all impressed
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
8 others found this helpful
Helpful
Emmie – Jul 27, 2018
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Dr. McKelway is a wonderful psychiatrist! I have been his patient for 20 years, and he has helped me and my family enormously. He is brilliant when it comes to the practice of psychiatry, but he also shows sincere concern and compassion. He has the experience to guide his patients through rough waters, and educates his patients about their illness, medications, and various approaches. Dr. McKelway will listen and advise wisely. He is a great man.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
6 others found this helpful
Helpful
Jul 14, 2017
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I've been seeing McKelway for a few years, strictly for the purposes of medication maintenance, nothing else. He has terrible bedside manner and lacks empathy. He was personally critical of my faith and continually asks me very personal sexual questions. Over time, he has had difficulty keeping my scheduled appointments and I've consistently had to wait 30+ minutes, sometimes having to cancel the visit and leave because he was so behind.
What went well
  • Office environment
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
8 others found this helpful
Helpful
Winchester, VA – Jun 30, 2017
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Purposely misleading in meds prescribed, and his complete lack of empathy, and rejecting my own wishes for my medical treatment was traumatizing. He put me on a medicine he months later admitted was exactly the type of medicine I was VERY afraid of being put on and lied about side effects, as my biggest fear was feeling drugged and zombielike, which had happened before. He put me on med he later admitted he nicknamed Dope-a-max because it makes you so out of it. Too afraid to seek help since
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
30 others found this helpful
Helpful
Winchester, VA – May 10, 2016
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About Me

biography

Dr. Russell McKelway, MD is an internist in Berryville, VA and has over 40 years of experience in the medical field. He graduated from UNIVERSITY OF PHOENIX / NORTHERN CALIFORNIA CAMPUS in 1984. He is affiliated with medical facilities Berkeley...read more
  • Internal Medicine

  • Psychiatry

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Phoenix / Northern California Campus

    Medical School, 1984
American Board of Medical Specialties®
American Board of Internal Medicine®
Internal Medicine
American Board of Psychiatry & Neurology®
Psychiatry
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Locations

Practice

Hava Oaks Medical LLC1 W Main St Berryville, VA 22611
1
  • Call
  • Fax
  • Hours
    • Mon: 9:00am - 5:00pm
    • Tue: 9:00am - 5:00pm
    • Wed: 9:00am - 5:00pm
    • Thu: 9:00am - 5:00pm
    • Fri: 9:00am - 5:00pm
    • Sat: closed
    • Sun: closed
  • Directions

Affiliated Hospitals

  • Winchester Medical Center

    1840 Amherst St
    Winchester, VA 22601
    Recipient of 14
    hospital awards

    Outstanding Patient Experience Award™ (2024)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    87%
    Patients said they were given information about recovering at home

    3% higher than the national average

    80%
    Patients said that nurses always listened to them and explained things well

    5% higher than the national average

    View all patient feedback
  • Berkeley Medical Center

    2500 Hospital Dr
    Martinsburg, WV 25401
    Recipient of 4
    hospital awards

    How patients felt about the care they received at this hospital.

    79%
    Patients said they were given information about recovering at home

    5% lower than the national average

    72%
    Patients said that nurses always listened to them and explained things well

    3% lower than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality