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Dr. Rulour Torio, MD

Dr. Rulour Torio, MD

Internal Medicine*
35+ years of experience

Dr. Rulour Torio, MD is an internist in Westfield, MA and has over 35 years of experience in the medical field. She graduated from LA SALLE UNIVERSITY in 1988. She is affiliated with medical facilities such as Baystate Medical Center and Baystate Noble Hospital. She is not accepting new patients.

3.8 Star Rating
Based on 26 reviews 3.8 Star Rating (26 reviews)

Baystate Primary Care - Westfield

57 Union St Westfield, MA 01085
Telehealth available

At a Glance

  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Hospital Satisfaction
    Patients said they were highly satisfied at this doctor's hospital. See hospitals
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Dr. Torio's Reviews

Likelihood to recommend Dr. Torio

3.8
26 ratings, 22 with a written review
5 star
58%
58%
4 star
15%
15%
3 star
0%
0%
2 star
0%
0%
1 star
27%
27%

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Not happy
Became her patient in September of last year, had a phone visit when I first was accepted as her patient and I have not been able to make an office appointment, she always cancels had a medical issue and I was referred to ER when this could have been taking care of in the Dr. office. I do not recommend this doctor.
What went well
No results
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
2 others found this helpful
Helpful
Jun 06, 2024
We are sorry to hear about your experience. We... Read More
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Good job
What went well
  • Listened & answered questions
  • Appointment wasn't rushed
What could be improved
No results
Helpful
Dec 15, 2023
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My visit was great!
What went well
  • Listened & answered questions
  • Appointment wasn't rushed
What could be improved
No results
Helpful
Dec 14, 2023
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Love my dr. She is the best one to help me.
What went well
  • Listened & answered questions
  • Appointment wasn't rushed
What could be improved
No results
Helpful
Oct 21, 2023
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The medical assistant & *Dr. Torio spent ample time with me & I didn't feel rushed.
What went well
  • Listened & answered questions
  • Appointment wasn't rushed
What could be improved
No results
Helpful
Aug 07, 2023
We are so happy to hear it was a positive... Read More
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Wait time was extremely excessive.
What went well
  • Listened & answered questions
  • Appointment wasn't rushed
What could be improved
No results
Helpful
Aug 07, 2023
We are sorry to hear about your experience. We... Read More
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All my questions were answered
What went well
  • Listened & answered questions
  • Appointment wasn't rushed
What could be improved
No results
Helpful
Aug 07, 2023
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Dr torio is wonderful
What went well
  • Listened & answered questions
  • Appointment wasn't rushed
What could be improved
No results
Helpful
Aug 07, 2023
We are so happy to hear it was a positive... Read More
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Pleased Patient
I have found Dr. Rulour Torio to be a dedicated doctor. She even followed up with me when she was on vacation. She is caring and knowledgeable. He husband is available when she is not. They are a good team.
What went well
  • I felt respected
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
PJD – Jun 09, 2023
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All went great and even during months I would put questions in portal, Dr Torio got right back to me - either by phone or portal She is very caring and devoted.
What went well
  • Listened & answered questions
  • Appointment wasn't rushed
What could be improved
No results
Helpful
Anonymous – May 11, 2023
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Visit was very good. Wait time very good this time.
What went well
  • Listened & answered questions
What could be improved
No results
Helpful
Anonymous – May 11, 2023
Thank you for your feedback. We are happy to hear... Read More
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I couldn't not have been treated kinder! So appreciate the rapid response and the care and attention I was given! Forever grateful for the appointment I was given!
What went well
  • Listened & answered questions
  • Appointment wasn't rushed
What could be improved
No results
Helpful
Anonymous – Mar 30, 2023
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I am constantly impressed with Dr. [Rulour] Torio's knowledge of, and ability to provide managed care for, my conditions. We reviewed them all as she allowed for any questions and ended with reiterating my parts in the treatment. She is thorough and I left knowing my responsibilities in my own care. Very important!
What went well
  • Listened & answered questions
  • Appointment wasn't rushed
What could be improved
No results
Helpful
Anonymous – Mar 30, 2023
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Awful. After making an appointment almost a year ago, I showed up and was told that my appointment was 2 hours earlier than when I arrived. I was asked if I made the appointment online, and after responding yes, they explained, "the website just does that sometimes." The next two appointments they reached out to cancel the day before the scheduled appointment. The woman on the phone seemed to find it amusing how much trouble I was having trying to see the doctor. The one time I did see the doctor she seemed like she didn't even wanna be there. Very disinterested and bored. 0/10. Would not recommend anyone go to this facility or see this doctor.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Appointment was rushed
  • Long wait times
2 others found this helpful
Helpful
Feb 16, 2022
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I found her to be pleasant, engaged and though it is a busy office I never felt rushed. I have had her call me personally to give me results. Since Bay State has taken over the appointment scheduling, that aspect is not helpful. Long wait time to speak to someone. It was MUCH better when you could actually call the office directly!!!!!
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Nov 13, 2019
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Dr. Torio would be nice one visit and rushed and abrasive the next. Always cut you off mid sentence. Was annoyed when you asked questions. Forgets to order tests and why she is ordering them. I think she is too rushed and has too many patients. Not for someone with complicated medical issues.
What went well
  • Staff friendliness
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Aug 14, 2019
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Dr. Torio is very thorough, knowledgeable, and responsive. She is the best doctor I have ever had. She has personally phoned me about referrals and test results.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Michelle Martinat in Westfield, MA – Feb 20, 2019
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She always questioned me for everything, she judged me and made comments. I never develop an comfort level with her and I never felt comfortable doing an appt with her. Everytime I left the office, she upsets me. She always try to think I lie. She’s horrible and don’t know how she is a doctor there.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Dec 01, 2018
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She was great, I'll take my wife there, that is how great she is
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jose in Blandford – May 11, 2018
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I have seen Dr. Torio once so far and was very happy with her. She had a pleasant attitude and was very thorough in my initial visit.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Sandy Williams in Westfield – Apr 10, 2018
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About Me

biography

Dr. Rulour Torio, MD is an internist in Westfield, MA and has over 35 years of experience in the medical field. She graduated from LA SALLE UNIVERSITY in 1988. She is affiliated with medical facilities such as Baystate Medical Center and Baystate Noble Hospital. She is not accepting new patients.
  • Internal Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • La Salle University

    Medical School, 1988
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

  • Spanish

Locations

Baystate Primary Care - Westfield

Baystate Primary Care - Westfield57 Union St Westfield, MA 01085
1

Affiliated Hospitals

  • Cooley Dickinson Hospital

    30 Locust St
    Northampton, MA 01060
    Recipient of 1
    hospital award

    How patients felt about the care they received at this hospital.

    89%
    Patients said they were given information about recovering at home

    5% higher than the national average

    81%
    Patients said that nurses always listened to them and explained things well

    6% higher than the national average

    View all patient feedback
  • Baystate Noble Hospital

    115 W Silver St
    Westfield, MA 01085

    How patients felt about the care they received at this hospital.

    86%
    Patients said they were given information about recovering at home

    1% lower than the national average

    80%
    Patients said that nurses always listened to them and explained things well

    2% higher than the national average

    View all patient feedback
  • Baystate Medical Center

    759 Chestnut St
    Springfield, MA 01199
    Recipient of 11
    hospital awards

    How patients felt about the care they received at this hospital.

    84%
    Patients said they were given information about recovering at home
    72%
    Patients said that doctors always listened to them and explained things well

    4% lower than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality