Dr. Robert Pollack, MD

Doesn't follow up on tele medical appointments when scheduled. Also, office doesn't follow up or call back the patient with a professional and quick response. Not a good practice.

Counselor was apathetic and unprofessional. Couldn’t properly process a simple prescription. Office unresponsive. Worst practice I have ever dealt with

I've been trying to get a refill Rx for 5 weeks now. Numerous messages and request from my pharmacy have gone unanswered. Most poorly run office I've ever dealt with.

Initially, ketamine treatment went well, although relapsed after 2 weeks. The care I received afterwards when I fell into a very dangerous depression was irresponsible. Very poor communication, they never confirmed retreival of other medical records, & doctor should have addressed the situation himself. Very disappointing in the end, and I will not return. Initially a good experience, although I changed my review to reflect the lack of patient follow up care & lack of professionalism.

I appreciate how he acknowledges that mental disorders are physical diseases and approaches them from a science evidence-based research angle. It is obvious he is an absolute expert about neurological disorders and takes the time to explain even the most complicated subjects. It makes me feel secure that my doctor wants me to know exactly what the disorder is and how to tackle it. I also enjoy seeing him bc each time I learn SO much. He is a plethora of interesting knowledge.

My elderly mother has been seeing Dr Pollack for several years for anxiety and depression management. She has gotten progressively worse. A year ago we scheduled a neuropsychiatric exam to test for dementia, but he talked her into cancelling it. She continued to decline and ended up being hospitalized with paranoid delusions and hallucinations. She is currently getting diagnosed at Lee Memorial Memory Clinic, and are searching for a competent psychiatrist for ongoing care. Office staff is rude.

When 1st consulted w/ him re TMS treatments, he said "probably " covered by insur. Then he stated I needed TBS due to high anxiety, $2000 for ten 15 min sessions. Smelled of bait & switch, but needed relief & trusted him....stay far away!!! W/ 2 sessions left, staff advised me couldn't help me after treatment. High anxiety, couldn't return for last 2 sessions. Husband felt we're entitled to refund of $400, left numerous messages, no courtesy of return call.... holier than thou attitude.

I was truly amazed this Doctor came out on New Year's day to continue testing with my Brother in a Psychiatric facility. He spent a lot of time with me and asked a lot of questions about my brother. He Also took the time to educate me on things going on with my brother. Hats off to this man...

If I could leave zero stars I would. Sub-par customer service, argumentative staff, poor communication, will not answer phone or return phone calls. Stay far, far away from this office.

All of these reviews that are less than 5 stars are bogus. I had that opportunity to meet Dr. Pollack yesterday, Let me tell you something. This man, IS TRULY AMAZING.. I've seen other Psychiatrists and they were nothing like him. He made me feel comfortable, like he was family. Contrary to all of these reviews, he was SUPER CARING, and listened to everything I had to say!! He didn't care if I had money to cover it, he was more concerned about my well being. I CANNOT WAIT TO START TREATMENTS!!!

He is the worst Doctor I have ever seen. He just does what he wants and doesn't explain anything to you. He takes you off medication that you need, that he feels you don't need, and doesn't replace it with anything else. He is detrimental to your Health! Then he lies, and says he will give you the medication, then when you show up to get it, he says he will not give it to you. He's not a Doctor he is a Game Player. You are warned, Do Not See This Doctor!

Scheduled monthly appointments to refill meds and never informed me I could go through a general doctor or psychiatrist for that. Doesn't help with coping skills. Ordered a DNA test not covered by insurance. When I asked for a copy he showed me a report with a bunch of numbers and said I wouldn't be able to desipher it if he did give me a copy. Wouldn't send my records to other doctors after numerous requests. When I called to demand them mailed to me, they wanted me to pay per pg prior to sendi

He will scam you into expensive tests NOT covered by your insurance. You dont have depression? The bills he will accumulate for you will. Hes not honest and will not help when confronted.

Recommending him to care for anyone I care about would be a 0.......

Treated me with TMS. Cured depression.

If you have a problem they don't call you back. If you run out of medicine good luck.

I feel Dr Pollock is one of the most knowledgeable doctors I've seen in this field. He doesn't try to put a bandaid on the patient but tries to find the best mediations for the condition to actually change the brain chemicals and give the patient relief. At times he may be hard to understand, but it is not easy to understand unless you know something about how the body works, so to rate him low for not explaining things in an understandable fashion is not exactly fair.