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Dr. Robert Lai, MD

Dr. Robert Lai, MD

Urology*
30+ years of experience

Dr. Robert Lai, MD is a urologist in Peoria, IL and has over 30 years of experience in the medical field. Dr. Lai has extensive experience in Urinary Calculi & Removal and Urinary Conditions. He graduated from McGill University School of Medicine in 1991. He is affiliated with medical facilities such as Carle Health Methodist Hospital and Carle Health Pekin Hospital. He is accepting new patients.

1.8 Star Rating
Based on 19 reviews 1.8 Star Rating (19 reviews)

Practice

221 NE Glen Oak Ave Peoria, IL 61636

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At a Glance

  • Area of Expertise
    Dr. Lai specializes in the area of Urology. See board certifications
  • Good Nurse Communication
    Patients said they had good communication with nurses. See hospitals
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Dr. Lai's Reviews

Likelihood to recommend Dr. Lai

1.8

19 ratings, 9 with a written review
5 Star
21%
21%
4 Star
0%
0%
3 Star
0%
0%
2 Star
0%
0%
1 Star
79%
79%

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RecentHighestLowestMost Helpful
What went well
  • Staff friendliness
What could be improved
  • I didn't feel respected
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
2 people found this helpful
Helpful
Aug 25, 2024
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What went well
  • Appointment scheduling
  • Explained conditions well
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
2 people found this helpful
Helpful
Go elsewhere – Jul 13, 2024
×Post a ResponseAre you Dr. Robert Lai, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Bear Graves – Sep 07, 2020
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What went well
No results
What could be improved
No results
7 people found this helpful
Helpful
Jan 20, 2020
×Post a ResponseAre you Dr. Robert Lai, MD?
What went well
  • Staff friendliness
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
4 people found this helpful
Helpful
Nov 20, 2019
×Post a ResponseAre you Dr. Robert Lai, MD?
What went well
  • Staff friendliness
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
10 people found this helpful
Helpful
Nancy Hunt in La Porte, IN – Jun 08, 2018
×Post a ResponseAre you Dr. Robert Lai, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Todd in Saint John, Indiana – Sep 15, 2016
×Post a ResponseAre you Dr. Robert Lai, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
Crystal K in Saint John, Indiana – Sep 15, 2016
×Post a ResponseAre you Dr. Robert Lai, MD?
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
9 people found this helpful
Helpful
Carol Allen in Valparaiso Indiana – Jan 09, 2016
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About Me

biography

Dr. Robert Lai, MD is a urologist in Peoria, IL and has over 30 years of experience in the medical field. Dr. Lai has extensive experience in Urinary Calculi & Removal and Urinary Conditions. He graduated from McGill University School of Medicine...read more
  • Urology

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Mcgill University School Of Medicine

    Medical School, 1991
American Board of Medical Specialties®
American Board of Urology®
Urology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

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Locations

Practice

Methodist Medical Center of Illinois221 NE Glen Oak Ave Peoria, IL 61636
1

Practice

Northwestern Medicine Urology McHenry2507 N Richmond Rd Ste A McHenry, IL 60051
2

Practice

Office1910 Malvern Ave Ste 301 Hot Springs National Park, AR 71901
3

Practice

OSF Home Health-Eastern Region1701 E College Ave Bloomington, IL 61704
4

Affiliated Hospitals

  • Carle Health Proctor Hospital

    5409 N Knoxville Ave
    Peoria, IL 61614

    How patients felt about the care they received at this hospital.

    85%
    Patients said they were given information about recovering at home

    1% higher than the national average

    80%
    Patients said that nurses always listened to them and explained things well

    5% higher than the national average

    View all patient feedback
  • Carle Health Methodist Hospital

    221 NE Glen Oak Ave
    Peoria, IL 61636
    Recipient of 5
    hospital awards

    How patients felt about the care they received at this hospital.

    87%
    Patients said they were given information about recovering at home

    3% higher than the national average

    73%
    Patients said that nurses always listened to them and explained things well

    2% lower than the national average

    View all patient feedback
  • Carle Health Pekin Hospital

    600 S 13th St
    Pekin, IL 61554
    Recipient of 1
    hospital award

    Patient Safety Excellence Award™ (2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    83%
    Patients said they were given information about recovering at home

    1% lower than the national average

    73%
    Patients said that doctors always listened to them and explained things well

    3% lower than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality