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Dr. Richard Kershen, MD

Dr. Richard Kershen, MD

Urology*

Dr. Richard Kershen, MD is a urologist in West Hartford, CT. Dr. Kershen has extensive experience in Urinary Conditions. He is affiliated with medical facilities such as Hartford Hospital and Midstate Medical Center. He is accepting new patients and telehealth appointments.

2.9 Star Rating
Based on 22 reviews 2.9 Star Rating (22 reviews)

Hartford HealthCare Medical Group

65 Memorial Rd Ste 430 West Hartford, CT 06107
Telehealth available

Make an Appointment

(860) 947-8500

At a Glance

  • Areas of Expertise
    Dr. Kershen specializes in the areas of Urogynecology & Reconstructive Pelvic Surgery & Urology. • See board certifications
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    America’s 100 Best Hospitals for Prostate Surgery Award™ • See hospitals
  • Hospital Satisfaction
    Patients said they were highly satisfied at this doctor's hospital. • See hospitals
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Dr. Kershen's Reviews

Likelihood to recommend Dr. Kershen

2.9
22 ratings, 12 with a written review
5 star
45%
45%
4 star
0%
0%
3 star
5%
5%
2 star
0%
0%
1 star
50%
50%

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Issue with office
I saw dr kershen for a follow up he did a procedure in office wich could likely cause an infection went to ed they sent me home and to follow up with dr kershen and did on friday they did get back to me waiting on records didn't hear back from office called on hold for 56 minutes was asked what I wanted him to do cause the nurse did figure he could do any thing so like usual they don't listen to u so I would recommend finding a office that care and don't treat you like a number
What went well
  • Staff friendliness
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Eric j petit – Aug 05, 2024
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Awesome Urologist
From my consult to Medtronic Stimulation trial to removal of temporary equipment, was very well organized. Appointment scheduling times were not unrealistically long. I spent no time waiting in waiting or exam room. The procedure was a bit uncomfortable, as any would be, but they did everything in their power to make me comfortable. Everything was explained as the procedure was being performed, which I appreciated. You even have the option to listen to music to help ease any anxiety. Dr. Kershen is one of a few in the State that has the training and knowledge to perform the procedure. It went so well, I’ve scheduled my permanent installation.From the scheduling of consult to the office staff to Dr. Kirsten to the Medtronic rep, Alex to the surgery scheduler, they are a well oiled machine and as caring as they come!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Sue M – Apr 17, 2024
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Nothing special about him.
Why would you go to him with something that wasn't routine when you can easily go to Boston or NY?Calling is never an easy task, put on hold forever, and then you get someone who cannot take a simple message. It feels like they have outsourced their telephone calls to some third party who knows nothing. Way too cumbersome to deal with Kershen and not worth it. Hard to get an appointment and he refuses to do Telemed or even to return calls.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Long wait times
1 other person found this helpful
Helpful
Sep 13, 2023
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Trying everything to make me better. Don't have to wait months for an appointment. Not completely better yet but first surgery saved my life. 2 more surgeries needed including one in June.
What went well
  • Office environment
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
David Gumbus – Apr 23, 2021
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I saw Dr. Kershen for an out-patient procedure. He claimed it was a simple operation and he had done loads of them (it was far from uncommon). He botched my procedure to the point where I have no recourse for reversal. He talks a good game, but is far from delivering promised results. Now I'm stuck to deal with it for the duration.
What went well
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
Oct 02, 2019
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For text book medical issues, I’m sure he’s your guy. However, if you have an “outside the box” problem, you’re probably better Googling it yourself, watching surgery videos on You Tube or paging Dr House.
What went well
  • Wait times
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
5 others found this helpful
Helpful
Aug 28, 2019
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Thorough, knowledgeable, communicates well
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
May 08, 2019
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I saw Dr. Kershen for a surgical procedure and it was successful. He explains what he recommends and why clearly, and he has a no nonsense, straightforward approach to urinary medicine. His bedside manner is good, too. I like his staff who are friendly and responsive, both online and via telephone. That said, it's not instant, though these days, nothing is instant in healthcare, so it's on par with that. Overall, I'd recommend him.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Tolland, CT – Feb 04, 2019
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To add to a previous comment on here. “We almost lost my Mom.” Well, after months of suffering, we lost my Mom. So..go with that...
What went well
  • Wait times
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
10 others found this helpful
Helpful
Dec 05, 2018
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Dr. Kershen is a doctor I would recommend in a New York City second. He is both professional and friendly in his approach to helping you. More importantly, he is fully competent and successful in delivering the medical solutions you need.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Bob DiScipio in Glastonbury – Dec 02, 2018
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Stay away.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
10 others found this helpful
Helpful
West Hartford – Oct 22, 2018
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His staff is wildly unprofessional and rude. He has no regard for the health of my 91-year-old grandmother who has called him numerous times for help. This doctor and his staff are hacks. If you take your life seriously, stay away.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
6 others found this helpful
Helpful
Atlanta, GA – Oct 19, 2017
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Know Before You Go

About Me

Watch Dr. Kershen's Video

biography

Dr. Richard Kershen, MD is a urologist in West Hartford, CT. Dr. Kershen has extensive experience in Urinary Conditions. He is affiliated with medical facilities such as Hartford Hospital and Midstate Medical Center. He is accepting new patients and telehealth appointments.

  • Urology

  • Urogynecology & Reconstructive Pelvic Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Children's Hospital (boston)

    Fellowship Hospital

  • Boston University Chobanian & Avedisian School Of Medicine

    Residency Hospital

  • Boston University Medical Center

    Internship Hospital

  • Albert Einstein College Of Medicine

    Medical School
American Board of Medical Specialties®
American Board of Urology®
- 
Urogynecology & Reconstructive Pelvic Surgery
- 
Urology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

Learn more about medical license public record check

  • English

  • Spanish

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Locations

Hartford HealthCare Medical Group

Hartford HealthCare Medical Group65 Memorial Rd Ste 430 West Hartford, CT 06107
1

Hartford HealthCare Medical Group

Hartford HealthCare Medical Group205 Sub Way # 200 Milford, CT 06461
2

Affiliated Hospitals

  • Midstate Medical Center

    435 Lewis Ave
    Meriden, CT 06451
    Recipient of 4
    hospital awards

    Patient Safety Excellence Award™ (2025, 2024)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    Outstanding Patient Experience Award™ (2023, 2022)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    86%
    Patients said they were given information about recovering at home

    2% higher than the national average

    79%
    Patients said that nurses always listened to them and explained things well

    4% higher than the national average

    View all patient feedback

  • Hartford Hospital

    80 Seymour St
    Hartford, CT 06102
    Recipient of 29
    hospital awards

    America’s 100 Best Hospitals for Prostate Surgery Award™ (2025, 2024)

    Top 5% in the nation for consistently delivering clinical quality

    America's 250 Best Hospitals Award™ (2025, 2024, 2023)

    Top 5% in the nation for consistently delivering clinical quality

    View all awards

    How patients felt about the care they received at this hospital.

    89%
    Patients said they were given information about recovering at home

    5% higher than the national average

    76%
    Patients said that doctors always listened to them and explained things well
    View all patient feedback

  • The Hospital of Central Connecticut Bradley Memorial Campus

    81 Meriden Ave
    Southington, CT 06489
    Recipient of 10
    hospital awards

    America's 250 Best Hospitals Award™ (2025, 2024, 2023)

    Top 5% in the nation for consistently delivering clinical quality

    View all awards
Learn more about how Healthgrades measures Hospital Quality