Dr. Phillip Say, MD

Attentive and that extra sense of care.

Incompetent. I've had a horrible sore throat for a year and it's getting worse to the point I am having trouble breathing and swallowing. It's red. Visibly red. MRIs and CT scans taken and read by other doctors have seen a nodule and a mass in between my thyroid and hyoid bone. An ENT in Oregon SHOWED me a polyp on my vocal chords via scope and projector. Dr. Say "doesn't see anything". At all, apparently. A PA at an urgent could tell my throat is messed up. It's getting to the point I can barely move my tongue. He has done nothing. He can't remember my chart and how long my throat has been sore, but he sure can recall that I'm a medicaid patient... Bonus: I pointed to the lymph node right behind the corner of the jaw and said "This gland hurts when my ear pain starts" (yes, it was a lymph node, but I'm not a doctor). Dr. Say said "There's no gland there, that's a muscle." No. No, it very much wasn't a muscle.

We have been longtime patients of Dr. Lubritz, who is an amazing physician. Thinking we were getting an appointment with Dr. Lubritz, we waited 3 weeks for an appointment so that the staff could retrieve our records. We showed up on time for our appointments and were presented with copious "new patient" forms to fill out! After spend 3 hours in that office, and being treated like dirt by the office manager, my husband and I decided to leave. We will NEVER go to that office again! Dr. Lubritz is a wonderful man who has served as our family ENT for over 27 years. I think he would be horrified to know how we were treated by his front office staff!

The front office staff was courteous and checked me in quickly. The doctor was efficient, polite and the procedure was relatively painless. I was in and out in about an hour. Very pleased with my experience.

No over-site of the staff, horrible practice and customer service. Manager even had a bigger attitude and knows it all, won’t even take the time to listen to the issues. I wouldn’t recommend if you care about your health

Attention: dr phillip say. Your office sucks big time, which apparently is a reflection of you as a person. After receiving a referral from Dr. David Blanks office for my sons ear, your office told me that the next appointment would be 3 months away. Not to mention, that i had found out that the referral was sent out 5 times with no phone call back. NO EXCUSE FOR THIS. You should not be allowed to practice medicine at all.

The worst doctor appointment ever !!! First the appointments are at least two months out and when the day finally came , I was greeted by a nurse at the front desk so sour , so impolite, arrogant , with a very bad attitude that is impossible to ignore in special after a 2 hour wait. It is certain that front of the house nurse JESSICA has no idea what customer service is and looks like she is sabotaging this business where the unpolished and rude attitude will hurt all doctors business on this particular location.:3201 S Maryland Parkway,SUITE 300, Las Vegas NV 89109.