Dr. Pamela Baines, MD

Very through, office very efficient.

I had an allergy test scheduled for my daughter at 10:30 am , we arrived 15 minutes early as the office requested. We were not called back until 11:30 am , the allergy test began with the tech / nurse. After the test 15 mins was up the tech/ nurse measured all the spots on my daughter's back. She said that she definitely was allergic to dogs and cats dust mites mold and tree pollen. Dr. Baines never stepped foot in to measure them herself, I say this because it all correlates. So after the test we are pulled into another room to wait to be seen by Dr. Baines. We're sitting there for 20 , then 30 + mins . I went to ask the staff when the Dr would be in and they said she is still with a patient. So I just decided to tell them to have the Dr call with results they said ok you can leave then . Sorry but having a 5 yo wait for lunch isn't ok . I couldn't have even had her eat something while we waited because no food or drink. So I waited around all day for a phone call and nothing by 4pm.

I have been a patient with this doctor for almost 3 months at the big bend office Riverview , at first dr.baines was ok ,but not very pleasant to visit her she seems to be very busy to take time to listen to her patients ,back office personnel it’s a circus , they never seem to call the medications on time to the pharmacy or either order them on line for you,front office are more nice , the ladies that gives the allergy shots to patients ,one of the by the name Anita she is rude and very unprofessional , the way she gives the shots is super painful no matter how used to it you are it’s always painful with her Last but not least my last two visits there was a lady with her dog inside of the office and it wasn’t necessarily a service dog and the people who visit this office regularly for shots are always with kids it’s very loud in there it looks more like a daycare I will not recomend this office or doctor to anyone she’s not professional at all

Excellent experience. Very kind and thorough . I would withou t a doubt recommend her to my friends and family

Dr promised lab analysis for sinus infection in 3 days. Nothing after 10 days and numerous followup calls to Dr. Was told that she was out of town. Neither practice or office staff provided coverage. Told I'd have to wait or call 911 if a medical emergency. Finally got copy of report via a formal request thru my primary care physician. Report showed a severe case of MRSA. Dr Baines staff would not connect me to her to discuss complaint. Their delays jeopardized me & my family's health.

Great! Very professional and knowledgeable. Also, a very nice and clean location!

Very good. Dr. Baines is meticulous. Staff is friendly.

Excellent, quick, solved the problem.

I did not make it past the scheduling phase. I called to make an appointment with the physician and the person answering the phone did not know if they accepted my insurance. She was unable/unwilling to find out and was not kind about the interaction. I said goodbye and hung up. I ended up called 4 other ENT physicians before finding one who could verify that they took my insurance. Customer service is severly lacking in this office.

Doctor Baines is the most thorough Doctors I have been associated with. She is a pleasure doing business with as a patient. Doctor Baines dedication to her work is more a pleasure than a job. I would recommend her practice to any one needing her services.