Dr. Omar Manlapaz, MD

Been with doctor at least 10 or more years! He is a caring person and intelligent!! The problem is the office staff!! He has had a hard time finding people with good customer service skills!! This is the only reason his rating goes dwn which is not fair but only way rated!!!

My wife has attempted numerous times for the last two scans to contact the office to get results from scans the doctor requested. At times she has waited up to four weeks to get the doctor to respond with the results. Trying to call to actually talk to a person in the office is next to impossible. They say they will call back but rarely do what they say. it is as if they simply don't care about the health of their patient in this case. She has been waiting two weeks so far this time and has attempted to call the office five times in those two weeks. She has been told twice they will call back yet that day but hasn't called.

Dr Manlapaz is kind, thoughtful, gracious, and does not make me feel like I am one of a million responsibilities he faces that day. He gets full positive marks for his interactional skills. However, he tasked me to contact my insurance supplement plan to find which insulins they support - giving me the vague descriptions: long-acting and short acting insulin. After 2 hours I was connected to a Humana pharmacist who gave me possibilities. Should not the doctor have done this research?