Dr. Michael Li, MD

I used Dr Li before and was very satisfied. However, I recently called to make an appointment, gave them my new insurance plan information and was told I didn’t need a referral from my PCP which I was already aware of. Two days later, I receive a call from his office and they now decide I DO need a referral! I call my PCP and ask them to send one in! My PCP tried to send a referral through the on line system that his office requires. They were unable to complete this task. My PCP is now on Vacation and can’t help me! I call my insurance company and they confirm with me that my Plan doesn’t require a referral as long as the Specialist Doctor is in network. I asked him how do I explain this to my Doctor’s office? He said it’s in black & white in your Plan documents. I called Dr. Li’s office to explain this issue and they still insist I need a referral! She said she would ask her supervisor, instead she transferred me to the Billing Dept and I had the PLEASURE to speak with HELEN. SHE WAS THE RUDIST PERSON I HAVE EVER HAD TO DEAL WITH. After she argued with me for quite a while, she said I had to call Medicaid because I needed the referral from them! Not Medicare! So I asked her what time Dr. Li’s office was open until today? She answered, “I DON’T KNOW”. I said, how do you not know? She didn’t answer me! I asked again & she finally said, “he is open to his usual time”! I told her I hadn’t been to Dr Li’s office in many years, so I have no idea what his usual hours are! Again I asked her & she gave me the same response again & again. She finally broke down & told me they were open until 5 pm today! I then received 3 other separate calls from Dr Li’s office asking me if I spoke to my PCP to get the referral. I kept repeating myself to the point where I felt badgered by them! They would not listen to what I had to say, who I called & what my insurance company told me! Now someone else from his office tells me I have to call MEDICARE NOT Medicaid! I finally told them to stop calling me and to cancel my appointment! Horrible Staff. I will find another Dr!!!

Smooth and easy process to schedule colonoscopy and follow up.

Awful Doctor This Michael Li is basically doing everything he can do make money instead of caring his patients. Never go there