Dr. Mark Gurley, MD
Otolaryngology-Head and Neck Surgery*
20+ years of experience
Dr. Mark Gurley, MD is an otolaryngology-head and neck surgery specialist in Knoxville, TN and has over 20 years of experience in the medical field. He graduated from LOUISIANA STATE UNIVERSITY / ALEXANDRIA CAMPUS in 2003. He is affiliated with medical facilities Starr Regional Medical Center Athens and Tennova Healthcare North Knoxville Medical Center. He is accepting new patients.
3.5 Star Rating
Based on 21 reviews 3.5 Star Rating (21 reviews)
Practice
144 Concord Rd Knoxville, TN 37934At a Glance
- Areas of ExpertiseDr. Gurley specializes in the areas of Otolaryngology & Otolaryngology-Head and Neck Surgery. • See board certifications
- Explains Conditions Well
- Practices at Top Hospital
- Hospital Satisfaction
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Dr. Gurley's Reviews
Likelihood to recommend Dr. Gurley
3.5
21 ratings, 12 with a written review
| 5 star | 62% | 62% |
| 4 star | 0% | 0% |
| 3 star | 0% | 0% |
| 2 star | 0% | 0% |
| 1 star | 38% | 38% |
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diane v
What went well
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
- Office environment
- Staff wasn't friendly
1 other person found this helpful
Helpful
Nov 27, 2023
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Don’t do it.
What went well
No results
What could be improved
No results
Helpful
Jun 08, 2023
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Always no nonsense, easy to talk to, and most helpful in recommendations. Very efficient in treatment of medical conditions.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
2 others found this helpful
Helpful
Jan 24, 2021
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I would not count on his staff to get testing scheduled, it has been three weeks now and they haven't even called with a appointment for a simple GI test. If you have a serious health issue I would highly recommend go somewhere else please.
What went well
No results
What could be improved
- Long wait times
2 others found this helpful
Helpful
Brian Brenneman – Dec 12, 2020
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Dr. Gurley has a pleasant enough personality, but seemed rushed during both appointments that I had to discuss my year-long acid relux problem. He first recommended continuing with the medication I was taking, which already wasn't helping to improve my condition. Next appointment, he recommended an over-the-counter medication, which also hasn't helped at all. I didn't get the impression that he took my problem seriously. I won't be returning to him.
What went well
- Staff friendliness
- Wait times
What could be improved
- Office environment
- Didn't listen or answer questions
- Appointment was rushed
- Didn't trust the provider's decisions
4 others found this helpful
Helpful
Jan 27, 2020
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If I could give a zero, I would. He is dismissive and does not listen to patients. I now know, I have a life-threatening disease that is usually recognized by the exact symptoms I tried to tell him about. He is an ENT, he should have recognized it and not scoffed at me.
What went well
No results
What could be improved
No results
6 others found this helpful
Helpful
Apr 16, 2019
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Well mannered and was respectful. He explained the procedure before and afterward and took the time to explain the results and even answered some questions about what he found.
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Mar 20, 2019
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Best Doctor ever !! First time I have had relief in years !! Will always see him as my doctor .
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
12 others found this helpful
Helpful
R DM – Jul 09, 2018
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Our appointment was after Dr.'s lunch break. Staff arrived over one hour late to open office. Paperwork and additional wait time AFTER staff arrived - approx one more hour. No apology for wait. Neither staff nor Dr. Gurley cared that I was upset. I had taken off from my own job to sit OUTSIDE his reception area for one hour waiting for them to return from lunch and an additional hour inside waiting for them to catch up. I was so angry at their dismissive behavior we found another ENT.
What went well
No results
What could be improved
- Office environment
- Didn't listen or answer questions
- Staff wasn't friendly
- Long wait times
7 others found this helpful
Helpful
May 08, 2018
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Wait time to see him was two hours. Overheard Dr.Gurley complaining in hallway about how many new patients he had, and how another patient had not been nice enough to him. He rushed in and out, interrupted every word I said, did not listen, was rude and dismissive of concerns. He had read no information from my referring doctor (test results, reason for visit, CT scan). If my insurance allowed me to go anywhere else I definitely would. Never recommending him to anyone.
What went well
- Office environment
- Staff friendliness
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
9 others found this helpful
Helpful
Mar 29, 2018
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I saw Dr. Gurley on 3/14/17 because I was concerned that I'd been losing my voice for a couple of months and having to clear my throat frequently when speaking. The wait time during my appt. was longer than is ordinary because, I, and many others that day were new patients. He took time necessary to explain the procedure which consisted of passing a flexible scope through one nostril down to the larynx to visualize the area. His friendly accessible manner made me feel comfortable.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
- Long wait times
15 others found this helpful
Helpful
judith petree in Knoxville, TN – Mar 30, 2017
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I arrived before my appointed time of 2:00 and quickly filled out the paperwork. I waited until 2:40 and asked when I would be called. There were still three people before me. It's clear this practice does not respect the patients time and double books the patients. The staff gave the typical response of they were behind. Well, of course, when you double book and disregard people you will be behind. Several patients waiting actually snickered at the staff remark. DONT USE THIS PRACTICE.
What went well
- Office environment
What could be improved
- Difficult to schedule appointment
- Staff wasn't friendly
- Long wait times
6 others found this helpful
Helpful
Lynn in Knoxville, TN – Apr 06, 2016
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Leave a review
How was your experience with Dr. Gurley?Overall Patient Satisfaction
21responses
Likelihood of recommending Dr. Gurley to family and friends is 3.4761906 out of 5
About Me
biography
Dr. Mark Gurley, MD is an otolaryngology-head and neck surgery specialist in Knoxville, TN and has over 20 years of experience in the medical field. He graduated from LOUISIANA STATE UNIVERSITY / ALEXANDRIA CAMPUS in 2003. He is affiliated with...read moreOtolaryngology-Head and Neck Surgery
*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.
Louisiana State University / Alexandria Campus
Medical School, 2003
American Board of Medical Specialties®
American Board of Otolaryngology
-
Otolaryngology†
American Board of Otolaryngology - Head and Neck Surgery®
-
Otolaryngology-Head and Neck Surgery
†Self designated
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.
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Locations
Practice
Practice
Office240 Medical Park Blvd Ste 1000 Bristol, TN 37620
Office1450 Dowell Springs Blvd Ste 100 Knoxville, TN 37909
Anesthesia Services Associates PLLC623 Congress Pkwy S Athens, TN 37303
Affiliated Hospitals
- Recipient of 2
hospital awardsView all awardsOutstanding Patient Experience Award™ (2024, 2023)
Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions
View all patient feedbackHow patients felt about the care they received at this hospital.
85%Patients said that doctors always listened to them and explained things well9% higher than the national average
84%Patients said they were given information about recovering at home - Recipient of 3
hospital awardsView all patient feedbackHow patients felt about the care they received at this hospital.
82%Patients said they were given information about recovering at home2% lower than the national average
78%Patients said that doctors always listened to them and explained things well2% higher than the national average
Learn more about how Healthgrades measures Hospital Quality
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