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Dr. Marc Mastropaolo, DO
Internal Medicine*
35+ years of experience
Dr. Marc Mastropaolo, DO is an internist in Walled Lake, MI and has over 35 years of experience in the medical field. He graduated from Western University of Health Sciences in 1986. He is affiliated with Trinity Health Livonia Hospital.
3.6 Star Rating
Based on 32 reviews 3.6 Star Rating (32 reviews)
Practice
620 N Pontiac Trl Walled Lake, MI 48390Compare Dr. Marc Mastropaolo, DO with other Internists near you
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Dr. Mastropaolo's Reviews
Likelihood to recommend Dr. Mastropaolo
3.6
32 ratings, 7 with a written review
| 5 star | 53% | 53% |
| 4 star | 13% | 13% |
| 3 star | 3% | 3% |
| 2 star | 3% | 3% |
| 1 star | 28% | 28% |
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Love Dr. Mastropaolo, He is kind, passionate and very caring. Doesn't treat you like a "number". There are times you may have to wait longer for him, but that's OK because he takes his time with you and has his staff call you with bloodwork results. If it is important and you need to talk to him he'll call ASAP or you can call him on his cell.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Gail.B in Livonia, Mi. – Mar 20, 2017
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Dr. Mastropaulo has been my doctor for quite some time and I love his willingness to explain symptoms, conditions, medical and non-medical treatments for ailments relating to my physical well being. He is imaginative and eager to try alternative methods of treatment but also encourages natural remedies ie. exercise, weight loss, vitamins, etc. I recently moved to Austin TX and I know I'm going to miss him dearly. However, he did say I could come back annually if needed which I intend to do.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Diane in Austin, TX – Feb 25, 2017
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Dr. Mastropaolo is a Great Dr. Cares about each patient takes his time with each one. But his staff is another issue!!! His PA doesn't have a clue on how to treat patient's!!! She just goes through the motions, no care what so ever. She just wants to give you pills!!!
The secretary's Have issues with returning phone calls, referrals, processing payments!!!
It's not the Dr at all. Just everyone else in his office. They act like we the patients bother them!!!
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Unhappy in , MI – Jan 31, 2017
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very poor service. My wife has been to dr. Mastropaolo 3 times since her doctor retired and all 3 times has been bad visits as far as how she is treated. this last time was the icing on the cake. all she needed was bloodwork done for a surgery she is having. he did the bloodwork and never turned it in. the surgeons office begged for it. caused her surgery to be rescheduled same day it was planned for. now we have to wait 30 days for the surgery. very poor service.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
2 others found this helpful
Helpful
deanne in livonia, mi – Nov 02, 2016
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This man is amazing and has gone above and beyond
for me and my medical needs. I would reccommend him to the people i love. GREAT MAN AND EVEN GREATER STAFF, i can also atest to no long wait times, he is a dr that is not in it for the money and that says ALOT THESE DAYS!
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
samantha in WESTLAND MI – Oct 03, 2016
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Dr. Mastropaolo was my physician for almost 15 years. He had serious time management issues. Often he would be running up to an hour late seeing patients. I tolerated this because he was a good physician. His office staff included a mother and daughter combination. They were unprofessional and had personal issues which affected their performance. I am with IHS now and it is a pleasure to only have to wait 10 minutes to see my Doctor.
What went well
No results
What could be improved
- Difficult to schedule appointment
- Staff wasn't friendly
- Long wait times
1 other person found this helpful
Helpful
Steve in Clawson, MI – Jul 07, 2016
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Doc M is great, however it's very difficult to get an appointment and there are long wait times. I have walked out before being see, after 30-45+ minute waits WITH an appt.
What went well
- Listened & answered questions
- Explained conditions well
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
- Office environment
- Difficult to schedule appointment
- Staff wasn't friendly
- Long wait times
1 other person found this helpful
Helpful
M in S – Mar 16, 2016
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Leave a review
How was your experience with Dr. Mastropaolo?Overall Patient Satisfaction
32responses
Likelihood of recommending Dr. Mastropaolo to family and friends is 3.59375 out of 5
About Me
biography
Dr. Marc Mastropaolo, DO is an internist in Walled Lake, MI and has over 35 years of experience in the medical field. He graduated from Western University of Health Sciences in 1986. He is affiliated with Trinity Health Livonia Hospital.Internal Medicine
*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.
Western University Of Health Sciences
Medical School, 1986
American Board of Medical Specialties®
American Board of Internal Medicine®
-
Internal Medicine
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.
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Locations
Practice
Practice
Livonia Family Physicians PC17800 Newburgh Rd Ste 103 Livonia, MI 48152
Trinity Health Ann Arbor Hospital5301 McAuley Dr Ypsilanti, MI 48197
Trinity Health Livonia Hospital36475 5 Mile Rd Livonia, MI 48154
Affiliated Hospitals
- Recipient of 3
hospital awardsView all patient feedbackHow patients felt about the care they received at this hospital.
83%Patients said they were given information about recovering at home1% lower than the national average
79%Patients said that nurses always listened to them and explained things well4% higher than the national average
Learn more about how Healthgrades measures Hospital Quality