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Dr. Malcolm Franklin, MD

Dr. Malcolm Franklin, MD

Internal Medicine*
20+ years of experience

Dr. Malcolm Franklin, MD is an internist in Plainfield, IL and has over 20 years of experience in the medical field. He graduated from Boston University Chobanian & Avedisian School of Medicine in 2000. He is affiliated with Edward Hospital-Main Campus. He is accepting new patients.

4.6 Star Rating
Based on 22 reviews 4.6 Star Rating (22 reviews)

Duly Health and Care

24020 W Riverwalk Ct Plainfield, IL 60544

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Dr. Franklin's Reviews

Likelihood to recommend Dr. Franklin

4.6
22 ratings, 8 with a written review
5 star
91%
91%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
9%
9%

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Outstanding Internist.
Dr. Franklin is one of the most dedicated physician's I've ever had. He is personable, kind, professional and caring. His appearance is very 'polished' and I'm sure can be attributed to his time in the military. He is an outstanding physician who always gives his patients his professional 'best'. I met him when he was a hospitalist and was in need of a new internist. He visited me in the hospital and I was so impressed that I asked if he would consider being my PCP...the best decision I ever made!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Mar 03, 2025
Hi, thanks for taking the time to leave a review.... Read More
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Dr Franklin is one of the best internists I've ever visited. I am lucky I found him when I moved to the area. He listens carefully, he actually believes his patients when they tell him their symptoms, he familiarizes himself with the patient's history, and in general, I find him to be a wonderful doctor. I never have a problem getting a timely appointment, and once there, I never feel rushed. He gets an A+ from me!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
artistwoman – Aug 24, 2021
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My wife and I have been going to Dr. Franklin for years for physicals. He is very easy-going, listens well, is understanding, and explains things thoroughly. HIGHLY recommend him.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jeff – Nov 20, 2020
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If you are the kind of person, as I am, that has "white coat syndrome" to the extreme, then Dr. Franklin is the kind of MD you want to see. He is soft spoken, very encouraging, and non-judgemental. Of all the doctors I go to see (other doctors, dentists, chiropractors, etc.) he is the easiest with which to get an appointment. If you need to see a doctor, then this is the guy.
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Mar 09, 2019
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Excellent
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Constance Emetti – Nov 12, 2018
Constance Emetti, thanks for sharing your... Read More
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Dr. Franklin is an outstanding physician! Very personable, great engagement and communicator and extremely professional. I would definitely recommend Dr. Franklin to family and friends.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
G. Ward in Naperville, IL – Jul 05, 2018
G. Ward, thanks for sharing your wonderful... Read More
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Knowledgeable personable and professional. Very thorough explains the rationale behind the treatment.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Arnold in Chicago, IL – Jul 28, 2017
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I was late to the appt 7 min coming with pain in my ribs and the Doctor refused to see me because I was late. I was in pain and I mentioned it to the nurse but still did not see me and told me to go to ER. I noticed while Im there that his next patient is ½ hour later and he still refused to see me. It was noon and lunch seems to be more important than his patients. I will not deal with a physician who doesn’t care about the life and health of people. I Don’t recommend him to anyone.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
MALCOLM BERNARD FRANKLIN in Plainfield, IL – Aug 05, 2016
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About Me

biography

DuPage Medical Group is now Duly Health and Care. We have a singular focus - helping humans flourish. As the largest independent, multi-specialty physician-directed medical group in the Midwest with more than 900 primary care and specialty care...read more
  • Internal Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Naval Medical Center Portsmouth

    Residency Hospital
  • Portsmouth Naval Hospital

    Internship Hospital
  • Boston University Chobanian & Avedisian School Of Medicine

    Medical School, 2000
American Board of Medical Specialties®
American Board of Internal Medicine®
Internal Medicine
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

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Locations

Duly Health and Care

Duly Health and Care24020 W Riverwalk Ct Plainfield, IL 60544
1

Affiliated Hospitals

  • Edward Hospital-Main Campus

    801 S Washington St
    Naperville, IL 60540
    Recipient of 9
    hospital awards

    Patient Safety Excellence Award™ (2025)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    Outstanding Patient Experience Award™ (2023, 2022)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    84%
    Patients said they were given information about recovering at home
    78%
    Patients said that doctors always listened to them and explained things well

    2% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality