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Dr. Maelen Pantano, MD

Dr. Maelen Pantano, MD

Internal Medicine*
40+ years of experience

Dr. Maelen Pantano, MD is an internist in Elmhurst, IL and has over 40 years of experience in the medical field. She graduated from SAINT LOUIS UNIVERSITY / HEALTH SCIENCES CENTER in 1983. She is affiliated with medical facilities Elmhurst Hospital-Main Campus and Edward Hospital-Main Campus. She is not accepting new patients.

4 Star Rating
Based on 50 reviews 4 Star Rating (50 reviews)

Practice

172 E Schiller St Elmhurst, IL 60126
Telehealth available

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Dr. Pantano's Reviews

Likelihood to recommend Dr. Pantano

4.0
50 ratings, 28 with a written review
5 star
68%
68%
4 star
8%
8%
3 star
0%
0%
2 star
0%
0%
1 star
24%
24%

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Awful Physician
I truly do not know how anyone can provide Dr. Pantano with higher than a 1 star. She is awful. You make an appointment and then wait in the exam room for 45-60 minutes before she comes in. Once she walks in, she talks about everything other than you or your concerns. I have heard more about her family and her health than my own. If you go to explain something, or ask her about your concern, she talks over you. She never listens. If you happen to be overweight, she will spend the entire time talking about how she hopes to lose her extra 2 pounds (so now you feel even worse about yourself). If you are diagnosed with something serious, she sends a mychart (not a call or anything). If you want refills, forget it. It took me 8 calls and 4 mychart messages to get her nurse to refill my prescription. And only after I expressed I had 0 left! Also, she has cancelled my last 2 appointments because she has been on vacation. So if you have any true concerns about your health, seek someone else.
What went well
No results
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Dec 31, 2024
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Outstanding
I’ve been a patient of Dr. Pantano for many years. Any health issues I’ve had she has been spot on with diagnosis and treatment.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jan 13, 2024
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Lack of Urgency & Negligent Doctor
I was extremely disappointed with the level of support provided by this doctor during an on-call situation over the weekend. Despite marking my question as urgent, I was assured a callback within 30 minutes from the operator, but the doctor reached out after an hour and a half. She had not reviewed my grandma's chart before the call, lacking the typical diligence of on-call physicians. When questioned, she mentioned “being on vacation” and suggested waiting another hour to review her chart. Instead of assisting, she directed me to contact other doctors, treating my call as an inconvenience to her. Her response, 'an hour won’t make much of a difference,' was dismissive when I asked why she couldn't access information during our call, as most on call doctors do. This negligence and lack of empathy are deeply troubling, considering the severity of the medical question I was calling about. I would not recommend this doctor at all based on this experience. Hopefully she learns something fro
What went well
No results
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Aaliyah Calix – Jan 03, 2024
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Very knowledgeable.
She's very knowledgeable and got to the point of my visit quickly and professionally, she is very kind with an upbeat attitude. 10/10
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Liandra – Jul 20, 2023
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Takes time to explain.
Reviews all medical history thoroughly.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Patient for years – Jul 09, 2023
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I have complete confidence in Dr. Pantano. She is very thorough and up to date on latest medical information. She is professional, yet very approachable and non-judgmental. I trust her.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Maureen – Jul 05, 2023
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Compassionate & Caring
Dr. Pantano is a compassionate physician, who cares about her patients and provides outstanding care, advice, and empathy. She is easy to talk to & always very open. I trust her & I’m grateful to her for years of support.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jun 29, 2023
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Looking for alternative
Uncaring and not trying to look up important information. A struggle to get help from.
What went well
  • Office environment
  • Staff friendliness
  • Appointment wasn't rushed
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
Jan 18, 2023
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I have been a patient of Dr. Pantano for years. She has never let me down and is always kind , considerate, and most of all helpful in every way. She goes out of her way to help in any way she can. I don’t know what I would do without her.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Aug 17, 2022
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Excellent. Dr. Pantano takes time to listen and help in any way she can. I feel so fortunate to have her as my doctor.
What went well
  • Listened & answered questions
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Oct 06, 2021
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After living in CA for many years and my search for a new Doctor, I'm so grateful to have found Dr Pantano! She is so knowledgeable, kind, caring, a good listener, and after blood work and routine tests, she knows what I need to improve my health. It's so good to have a doctor I feel I can trust.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Joyce – Sep 24, 2021
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Dr Pantano is one of a kind! Dr Pantano is the most amazing doctor! Our family has never been with a more caring, conscientious doctor than Dr. Pantano~ She always goes the extra mile and fights for her patients on every level. We just feel so safe having a doctor like her to turn to in time of need and for ongoing care! Thank you Dr Pantano for all you do for us and others!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Karen King – Sep 05, 2021
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Dr Pantano has been my physician for 30 years and she’s always looked out for my health with care and professionalism
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Sep 04, 2021
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Good rapport established. Friendly down to earth and knowledgeable.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Aug 11, 2021
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Yes, I've been with her over 20 yesterday. & now that my daughter is a adult she goes to her. She always goes that extra mile for adults & younger ones. I have sent 2 close friends to her. A Dr & friend i truly trust. Stella Johnson.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Stella Johnson – Apr 29, 2021
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Dr. Pantano is the best physician I have ever seen. As a pre-med major, I appreciate the Doctor's evaluation and suggestions concerning my health status. I sincerely hope she outlives me due to the fact I choose her expertise over my healthcare management... until then. Keep up the great work performance on behalf of your patients, Dr. Pantano.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Warren Strum – Apr 14, 2021
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She is very caring. I have been coming to her for over 25years. Excellent doctor.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Patricia Stimpson – Mar 18, 2021
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Dr. Pantano is always very professional, attentive, and thorough. She answers all questions and is quick to prescribe necessary procedures or prescriptions.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Marge Bogdalek – Mar 11, 2021
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Of course I would recommend her! She's easy to talk to and pays attention, identified and checked out my problem, gave me 2 prescriptions, had a little chat and the pain was gone over night! And always comes in with a smile!
What went well
  • Office environment
  • Listened & answered questions
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Donna Johnson – Nov 05, 2020
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Great doctor
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Sep 02, 2020
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About Me

biography

Dr. Maelen Pantano, MD is an internist in Elmhurst, IL and has over 40 years of experience in the medical field. She graduated from SAINT LOUIS UNIVERSITY / HEALTH SCIENCES CENTER in 1983. She is affiliated with medical facilities Elmhurst Hospital-Main...read more
  • Internal Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • St Louis University Hospital|st Louis University School Of Med

    Residency Hospital
  • Saint Louis University / Health Sciences Center

    Medical School, 1983
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

  • Gujarati

Patient Favorite Award

Dr. Pantano is a patient favorite Internist

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    Locations

    Practice

    Elmhurst Clinic172 E Schiller St Elmhurst, IL 60126
    1

    Practice

    Edward-Elmhurst Health Center And Immediate Care-Addison-Imaging303 W Lake St Addison, IL 60101
    2
    Elmhurst Memorial Healthcare1200 S York St Elmhurst, IL 60126
    3
    Illinois Health Partners LLC4201 Winfield Rd Warrenville, IL 60555
    4

    Affiliated Hospitals

    • Elmhurst Hospital-Main Campus

      155 E Brush Hill Rd
      Elmhurst, IL 60126
      Recipient of 3
      hospital awards

      Outstanding Patient Experience Award™ (2024, 2023, 2022)

      Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

      View all awards

      How patients felt about the care they received at this hospital.

      85%
      Patients said they were given information about recovering at home

      1% higher than the national average

      81%
      Patients said that nurses always listened to them and explained things well

      6% higher than the national average

      View all patient feedback
    • Edward Hospital-Main Campus

      801 S Washington St
      Naperville, IL 60540
      Recipient of 9
      hospital awards

      Patient Safety Excellence Award™ (2025)

      Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

      Outstanding Patient Experience Award™ (2023, 2022)

      Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

      View all awards

      How patients felt about the care they received at this hospital.

      84%
      Patients said they were given information about recovering at home
      78%
      Patients said that doctors always listened to them and explained things well

      2% higher than the national average

      View all patient feedback
    Learn more about how Healthgrades measures Hospital Quality