Dr. Luis Marquez, MD

My husband and I have been seeing Dr. Marquez for decades. He always takes as much time as needed to go over our health concerns and never rushes the appointment. He really does care about each and every patient. I have referred dozens of friends and family to him over the years and they appreciate him and his staff as much as we do. He is always friendly and smiling. He is truly a gem in the medical field and is the type of doctor that all other doctors should strive to emulate! We were so lucky to have found him!!

I am now a former patient. My experience with Dr. Marquez was nothing but pleasant each time I visited. The front desk was always a hit or miss. Sometimes the staff was so helpful and enthusiastic and then sometimes another staff there was unwelcoming with her body language and tone. Kind of like ok hurry up and get out of here already kind of vibe she gave off. I usually don’t need to see a physician often, which I’m grateful for that. I didn’t visit Dr. Marquez’s practice for almost a year and I called one day during this month of May 2020 to inquire about a possible video visit because I noticed something is off with my nails color post pregnancy. After verifying who I was, the staff told me Dr. Marquez canceled his contract with the insurance I had and is no longer accepting any more patients with such insurance. Ok, I can understand that, but isn’t it a courteous thing to do to at least email or call the patients to notify them of such change?

Probably the worst primary care experience I have had. Dr Marquez is a pleasant physician who cares about his patients for the most part, but the support staff is terrible. They are unresponsive, don't return calls or voicemails. Dr Marquez listed several serious conditions on my medical history for which I have never been diagnosed. I attempted multiple times to get these conditions removed from my chart and repeated attempts, phone calls, office portal messages were all ignored. Don't use the patient portal all messages or requests are left unreturned or ignored by staff. I have had to file a complaint with the CA state Medical Board and fired Dr. Marquez after only having been his patient for 7 months. I wouldn't recommend him to anyone. Additionally their contracted urgent care facilities are terrible, his lobby is dirty and their is hair everywhere on the lobby chairs. His main receptionist is generally rude with poor customer service skills.

I love Dr Marquez. Very easy to talk to. Readily has solutions or will follow up. He is amazing. Ive been going to him to 10 years or more. Wouldn't give him up for the world