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Dr. Lei Chu, MD

Dr. Lei Chu, MD

Urology*
15+ years of experience

Dr. Lei Chu, MD is a urologist in Houston, TX and has over 15 years of experience in the medical field. She graduated from Baylor College of Medicine in 2006. She is affiliated with HCA Houston Healthcare West. She is accepting new patients and telehealth appointments.

4.3 Star Rating
Based on 39 reviews 4.3 Star Rating (39 reviews)

Dr. Chu is a Healthgrades Choice provider in Urology

The Healthgrades Choice designation helps you understand the most important factors to consider when choosing a healthcare professional. This designation is earned based on four set standards.
Read our methodology

  • Above average experience
  • Good hospital quality
  • Good patient ratings
  • No healthcare sanctions
  • Area of ExpertiseDr. Chu specializes in the area of Urology. See board certifications
  • Explains Conditions WellPatients said this doctor explains conditions well. See reviews
  • Offers TelehealthThis doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top HospitalAmerica’s 100 Best Hospitals for Prostate Surgery Award™ See hospitals

More Urology Specialists at HCA Houston Healthcare West

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Dr. Chu's Reviews

Likelihood to recommend Dr. Chu

4.3
39 ratings, 18 with a written review
5 star
79%
79%
4 star
3%
3%
3 star
0%
0%
2 star
0%
0%
1 star
18%
18%

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Very poor general exam
Dr Chu took about two minutes for exam and only checked my prostate only ,no genital or kidney check .I had asked for general check up on paperwork prior to exam.It felt like a drive through urologist.They did check my bladder with ultrasound to see if I was retaining urine that took about one minute.If this is a specialist exam I will go to my family practitioner next time.
What went well
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Nov 05, 2022
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She performed an unsuccessful UROLIFT procedure on me.
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Mohamad E. – Oct 06, 2022
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Very disorganized office. Poor customer service, Poor management
What went well
No results
What could be improved
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
Nurse – Jul 31, 2021
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I really can't say enough good things about Dr. Chu. Very knowledgeable, kind, and has a good sense of humor. She is a busy professional like myself, but will still spend the time to check me out well since I am always in a hurry to get out of there :) I feel she takes her profession seriously with making sure I stay healthy. That is a good feeling as a patient to know your Doctor cares and will not let you leave until she is satisfied with her diagnosis. She is the best of the best.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
L.W. Miles – May 13, 2021
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Dr Lei Chu is my favorite doctor. She listens and is compassionate. You can tell she really cares. She even asked about my mom from a conversation we had in a prior appointment. She's efficient, while being thorough, which is rare these days. I highly recommend her. Mitch
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Apr 06, 2021
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I have been a patient of Dr Chu for many years. She and her staff are as good as it gets. Dr Chu recently discovered I had some Medical Issues. She was relentless in her pursuit to figure it all out. Left no stones unturned and discovered several unrelated issues which could have been life threatening if not immediately addressed. Dr Chu is straight forward and no nonsense. Yes, that's right, as a male who doesn't like medication and Dr visits she made me do the right thing. She is compassionate, cares and made me feel comfortable going through all of the testing and surgeries. Thank you Dr Chu and Staff. I am eternally grateful to you all.
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
JEG – Jan 16, 2021
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Our experiences with Dr. Chu was not quite pleasant. My mom visited her several times without issue resolved in the past more than one year, and situation was getting worse. Finally I called several times to demand a surgery per my mom's request and found out she was not the one to do the surgery. Now after surgery with some other specialist my mom is finally getting better. Instead of helping to cure patient's problem, Dr. Chu just tried kept seeing my mom frequently in the past, and delayed process to have my mom suffered for so long. I will not recommend her to anyone.
What went well
No results
What could be improved
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Ping – Dec 10, 2020
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I thought Dr Chu was a fine doctor. She spent enough time to listen to me, make comments, and make decisions based on what I told her. She does know what she is doing and recommend her to anyone.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Miles – Nov 06, 2019
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She is not a responsible doctor. I called her several times, no responsible, final, she ask nurse tell me will be call me at 11:00. I waiting and waiting not leave phone for a seconds, till 2:30 pm I will leave to hospital, I called her office, find out she back home.
What went well
No results
What could be improved
No results
3 others found this helpful
Helpful
Feb 10, 2019
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Dr. Chu has been my urologist for the last seven years. She performed my robotic pyeloplasty, and prior to that, placed my ureteral stents as needed. De Chi is an excellent physician; I have full confidence in her medical assessments. Her staff is professional and friendly, and I’ve never experienced unreasonably long waits for my appointment at her office.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Sonia in Houston , TX – Oct 16, 2018
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Recently my son had a situation and after consulting with several doctors and getting no clear answers we were referred to Dr. Chu. She is wonderful. She is knowledgeable, patient, thorough in her examining and explaining your situation. She’s an excellent doctor!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Gman in Houston, Texas – Aug 15, 2018
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She is good and take care of patient
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Neelofar Manzar in Houston, TX – Mar 10, 2017
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Dr. Chu is a truly wonderful physician. She offers exceptional insight and wisdom on any particular ailment. Very down to earth. She speaks from the heart and assures that her patient's problems are taken care of.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Edward Wayne in Houston, TX – Mar 08, 2017
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Dr. Chu is very personable. Even laughs! Very kind and concerned. Takes time to explain the why's, what's and expected long/short range outcomes. A calm teacher as well. She was training her new medical assistant as the previous one left. While taking care of me she gave the assistant directions and explained why she wanted things done in a certain way. Great compassion. She rescheduled me for an office visit (sooner than expected) because SHE was concerned about me. Excellent!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Chandra R in Missouri City, TX – Nov 10, 2016
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I was so fortunate to have Dr. Chu as my doctor. Everything she told me was 100% correct. She performed the robotic surgery to remove my prostrate and it was flawless. She came to see me that evening on her way home, the next morning on her way to work,on her lunch break and after work she came and walked me up and down the hall. She came in the next morning and said she would come back at noon and send me home if nothing changed. I went home as she predicted. She is an incredible Doctor!!!!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
JERRY MORRIS in Katy, TX – Nov 09, 2016
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It was so easy to communicate with Dr. Chu regarding my concerns and issues. From start to finish I was seen promptly and communication between patient and doctor was one of the best experiences I have ever had with a doctor. I highly recommend Dr. Chu!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Carrie in Beaumont, TX – Oct 24, 2016
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Dr. Chu is the best doctor I have ever dealt with ever by far. She is straightforward and direct, but nice and calm. She is very confident in herself and her work. I had to have surgery a week ago with a severe case of hydronephrosis in my right kidney. She did an amazing job and her surgical staff is just wonderful. She checked my urine throughly and made sure I was clean before surgery. Her surgical nurses were so nice and friendly and made me not so scared for surgery. Lei Chu is the best!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
6 others found this helpful
Helpful
Ayla S in Houston, TX – Apr 20, 2016
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I find Dr. Chu to be very personable, she informed me of my procedure in plain terms so that I understood exactly what she is doing and why, she does what so many doctors fail to do in that she telephones to make certain that all is well, this means so much to me as a patient, I find Clarissa, the office person to be very nice as well. I highly recommend Dr Chu
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
Linda Trudeaux in Houston, TX – Mar 11, 2016
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About Me

care philosophy

Dr. Lei Chu takes time explaining conditions and treatment plans with her patients. She believes every patient is different and the best treatment plan should be a combination of the physician and patients' wisdom. She gives her own written instructions...read more

biography

Dr. Lei Chu is a Board certified urologist, specializing in urinary incontinence, overactive bladder, pelvic organ prolapse and Da Vinci Robotic urological surgery. 
  • Urology

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Urology Residency: University Of Pittsburgh Medical Center (upmc)

    Residency Hospital, 2012
  • University Of Pittsburgh Medical Center (upmc)

    Internship Hospital, 2007
  • Baylor College Of Medicine

    Medical School, 2006
  • Baylor University

    Medical School, 2006
American Board of Medical Specialties®
American Board of Urology®
Urology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

  • Chinese

  • Mandarin

  • Spanish

Dr. Chu is a Healthgrades Choice provider in Urology

    Read our methodology

    Affiliated Hospitals

    • HCA Houston Healthcare West

      12141 Richmond Ave
      Houston, TX 77082
      Recipient of 17
      hospital awards

      America’s 100 Best Hospitals for Prostate Surgery Award™ (2025)

      Superior clinical outcomes in prostate removal surgery and transurethral resection of the prostate

      America's 250 Best Hospitals Award™ (2024, 2023)

      Superior clinical outcomes in prostate removal surgery and transurethral resection of the prostate

      View all awards

      How patients felt about the care they received at this hospital.

      76%
      Patients said they were given information about recovering at home

      8% lower than the national average

      70%
      Patients said that doctors always listened to them and explained things well

      6% lower than the national average

      View all patient feedback
    Learn more about how Healthgrades measures Hospital Quality