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Dr. Karen Smith, MD
Family Medicine*
35+ years of experience
Dr. Karen Smith, MD is a family medicine physician in Raeford, NC and has over 35 years of experience in the medical field. She graduated from Drexel University College of Medicine in 1989. She is affiliated with FirstHealth Moore Regional Hospital. She is accepting new patients and telehealth appointments.
2.2 Star Rating
Based on 39 reviews 2.2 Star Rating (39 reviews)
Practice
929 W Prospect Rd Raeford, NC 28376Telehealth available
At a Glance
- Area of Expertise
- Offers TelehealthThis doctor offers telehealth appointments. Call the office to schedule an appointment.
- Practices at Top Hospital
- Hospital Satisfaction
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Dr. Smith's Reviews
Likelihood to recommend Dr. Smith
2.2
39 ratings, 17 with a written review
| 5 star | 26% | 26% |
| 4 star | 3% | 3% |
| 3 star | 0% | 0% |
| 2 star | 5% | 5% |
| 1 star | 67% | 67% |
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Not a good experience for my healthcare needs..
What went well
No results
What could be improved
- I didn't feel respected
- Didn't listen or answer questions
- Long wait times
Helpful
Jun 06, 2024
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The worst doctor
What went well
No results
What could be improved
- I didn't feel respected
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
Helpful
Apr 30, 2024
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Omg so I’m at the Drs in Raeford.
My appointment was at 7:40
When I got here the dr had not showed up yet after I sat for an hour now I can hear her in the phone outside my door making several personal phone calls and I’m still sitting here waiting on her, it’s now 9:30 like Really?? Can you please make personal phone calls on your time not mine …. Unbelievabley
UnProfessional . My time is just as much a value and had I showed up 15 minutes late she would have cancelled and charged me!
What went well
- Office environment
- Staff friendliness
What could be improved
- Appointment was rushed
- Long wait times
3 others found this helpful
Helpful
Lang – Jan 04, 2022
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Wait times are ridiculously long upward to 3 hours, never waited less than 2 hours and the whole staff with the exception of one young man are horrible at responding and communication. I have messages from September that have never been answered
What went well
- Explained conditions well
What could be improved
- Office environment
- Long wait times
2 others found this helpful
Helpful
Unhappy – Dec 20, 2021
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Terrible service. You wait for hours. Now she’s spamming me with emails and I can’t even reply or unsubscribe.
What went well
No results
What could be improved
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
1 other person found this helpful
Helpful
Huck – Oct 21, 2020
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Great Doctor and friendly people
What went well
No results
What could be improved
No results
Helpful
Mary Jean Hunt – Jul 14, 2020
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Dr. Karen Smith has been our family doctor for 20 years. She took care of our baby after birth, my husband & I for almost anything & even my 84 year old mother. She has actually made a few house calls and always will find a way to see us if we really needed it. We all are very comfortable with her recommendations! She has taken good care of us for a long time!
What went well
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
No results
Helpful
Kathy Brewer – Jul 13, 2020
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Very rude staff. Try to make conversation but it is very minimal and dry. Everyone seems to hate working as well as be sooo extremely ready to leave. If you do get a smile it is very short lived and awkward. Wait is unbearable. Dr. Is also just as bad. Does not know hw to communicate. These people act like they do not need you to conduct a business.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
4 others found this helpful
Helpful
May 25, 2020
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Outstanding Physican and Excellent Staff.
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Sep 17, 2019
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I am a very busy person and this doctor’s office is not conducive to anyone who is expected to be seen on time. I usually schedule my appointments to be the last one of the day due to my works schedule and still get seen hours after my appointment time. I know if I am ever scheduled to her office for an appointment, I will have to block my entire afternoon. I am trying to get a new doctor at this time due to the poor time management this office has demonstrated.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
7 others found this helpful
Helpful
Feb 07, 2018
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Dr. Smith has been my pcm since 2009. Unfortunately, although she is a good and caring doctor the situation in her office has gotten progressively worse. The TRUE average wait time is more likely 1 1/2-3 hrs. I have often had to wait nearly an hour just to have vitals taken only to be moved to another waiting area or room to wait an additional hour before being seen. The staff routinely neglects to submit insurance referral requests for specialty referrals. Manage your own care here.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
- Long wait times
2 others found this helpful
Helpful
Raeford, NC – Sep 26, 2017
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Just met with Dr. SMITH this morning and truly, I could not be happier. TV, patient and understanding. I had my bypass two months ago,.. so, I walked in plenty of questions. She took the time to explain to me what I was feeling, from the physical to theemotional symptoms. It is a shame that I can only give her 5 stars for surely I would go higher.
Knute
Winston Salem, NC
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
K.Medina in WSNC – May 30, 2017
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It always takes 3 to 4 hours in that doctor's office. she doesn't communicate well with her patients. she doesn't even know you by name. she has too many appointments. Went one day at 2 pm and did not leave until 6 30 pm. it is ridiculous. She won't even touch you other than to look at your stomach and make you say ahhh! It is just crazy. You get prescriptions and don't even know it. She needs to focus on her patients or get some help, because she is too slow. your health is in danger!
What went well
- Office environment
What could be improved
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
6 others found this helpful
Helpful
Raeford, NC – Sep 26, 2016
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I was a new patient and was told to arrive 20 minutes prior to my appointment to fill out paperwork. I arrived at 1:40 for my 2pm appointment. I was not checked in or even acknowledged until 2:15. After being checked in I wasn't even given any paperwork to fill out. At 3:20 a nurse finally came in and did my vitals. The nurse then proceeded to put a cup with my name down on the sink and walk out. I did not see or hear from anyone for 2 hours after that.
What went well
- Office environment
What could be improved
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
5 others found this helpful
Helpful
Brittany in Fayetteville,Nc – Jul 19, 2016
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Dr. Smith and her staff provide excellent medical service.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
Helpful
Don Jones in Raeford, NC – Jul 19, 2016
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DR. SMITH AND HER STAFF PROVIDE OUTSTANDING MEDICAL CARE FOR OUR FAMILY. I WOULD RECOMMEND HER TO ALL OF MY FRIENDS AND ASSOCIATES. AN OUTSTANDING DOCTOR!!!!
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
Helpful
GABRIELE A. JONES in Raeford, NC – Jul 19, 2016
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I waited over 2 hours not to be seen. Her office keeps sending me a bill for something my insurance already covered!
What went well
- Office environment
What could be improved
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
7 others found this helpful
Helpful
Raeford, NC – Feb 07, 2016
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Leave a review
How was your experience with Dr. Smith?Overall Patient Satisfaction
39responses
Likelihood of recommending Dr. Smith to family and friends is 2.1538463 out of 5
About Me
care philosophy
The Family Medicine Practice of Karen L Smith, MD, PA believes in the Power of Touch allowing the development of a true Patient-Physician relationship. Through physical, emotional, spiritual interactions we hope to provide each person time and...read moreFamily Medicine
*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.
Duke University School Of Medicine
Fellowship HospitalDuke University
Undergraduate SchoolDrexel University College Of Medicine
Medical School, 1989
American Board of Medical Specialties®
American Board of Family Medicine®
-
Family Practice
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.
Learn more about medical license public record checkFocus on Brain Health
Locations
Practice
Affiliated Hospitals
- Recipient of 11
hospital awardsView all awardsOutstanding Patient Experience Award™ (2024, 2023, 2022)
Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions
View all patient feedbackHow patients felt about the care they received at this hospital.
87%Patients said they were given information about recovering at home3% higher than the national average
83%Patients said that doctors always listened to them and explained things well7% higher than the national average
Learn more about how Healthgrades measures Hospital Quality
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