Dr. John Norris, MD

I totally agree with the critiques of the office staff. Roma is a total failure as office manager. I've worked in Medicine most of my life and have never had problems with staff like this. If Dr Norris was not as good as he is, I'd be gone from this practice. He is however, an exceptionally compassionate physician...

Moved to the Keys a year ago from Atlanta. My wife and I have been very impressed with Dr Norris and his wonderful staff. Dr Jack takes time to listen to you! How many doctors do this? Not many. I highly recommend Dr Norris and I’m very comfortable doing so. Great Doctor.

Outstanding physician in all respects. Thorough, professional, knowledgeable, very personable. Takes whatever time is necessary to resolve the medical issue and determine best course of treatment. Been to a lot of internest Doctors over the years....he's the best.

I have been seeing Dr. Norris for over 8 years, I think he is very good at explaining things to me, and answers my questions well. From time to time, he may run behind, but I can assure you he will spend time with you when it's your turn, he doesn't appear to play "catch-up". I like the fact that our records are digital and can sometimes be accessed by other facilities depending on whether or not the other facility has set up. Similar system. He is very approachable, I feel like I can tell him a

Having several medical issues, I am very thankful to have Dr Norris as my doctor. He is kind, attentive,and thorough with exams and explanations. The office is professional and knowledgable.

I moved to Key West a year ago this month.I searched high and low for a doctor that accepted my insurance and that provided the level of care I have come to expect. I visited 2 other doctors offices prior to this one and his office by far exceeds my other experiences. Zuki at the front desk is amazing and Tonya is always pleasant - I joke with Dr. Norris that I would take his team as I know how hard it is to find help on this island! Bottom line - combo of staff and Dr. interactions are awesome

I am a long time patient and am always pleased with the level of care and concern shown by Dr. Norris. He is genuine, respectful, listens and takes time to develop a relationship with me as a patient. I am however considering looking for a new physician because of his staff. The nurse Tanya is extremely unprofessional and blatantly rude and the office manager clearly does not seem to care. It is clear that neither has, manners, customer service training or showed any signs of care or concern.

The physician was caring and thorough. The staff was uncaring, unfriendly, uninformed and unprofessional. The strange behaviors include failure to return calls or give test results. When you do finally get to speak with staff they seem quite bothered and annoyed. It's embarrassing for the patient. They need customer service training.