Dr. John Butler, MD

I didn't care for his approach or his manner; he was condescending, and seemed most interested in selling me hearing aids.

As if surgery isn't stressful and scary enough- The surgery center called two days before hounding me about payment plans and that I need to pay 25% down or I'll have to reschedule surgery. I questioned why I wasn't told about 25% down months ago when I initially scheduled the surgery so I could plan and they didn't have an answer. I offered a couple of hundred dollars available on my HSA and they had to have manager approval and phone calls back and forth all day to ok it and I'm still uncomfortable with the amount but mostly how rude the staff is treating me like I'm poor garbage. She suggested to put it on a credit card or borrow the money- like I'm buying a car and not trying to improve my health. If I could rearrange my work schedule and postpone to find somewhere that actually cares about their patients feeling comfortable, I would. I am so upset. I've had nothing but good experiences with Dr. Butler and the rest of his office staff but the surgery center billing is terrible.

The staff at the front desk were unorganized and, the CNA’s were scoffing that patients that had left due to waiting more than an hour for their appointment. They made comments about why the patient left, how it was irritating. As someone who is in the health profession I understand being irritated at work, but it is unprofessional to talk about it openly. Dr Butler has awful bedside manner. He didn’t listen to me, talked over me, was condescending and offered me no hope to my situation.

One of the first things he asked was pretty much "What have you decided was wrong with you, according to the land of Google"? I have tonsil stones, (I know this by coughing some up) which at times causes pretty intense right ear pain. He glanced twice at my tonsils, pressed on them once. Told me the problem could be my really my very old TMj. He did not listen to me. I know my body and he dismissed what I was saying. Very disappointed.

He is great. Friendly and straightforward. You can tell he genuinely wants nothing but the best long-term health for his patients. And he has the intelligence and discipline to provide it.