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Dr. Jennifer Setlur, MD

Dr. Jennifer Setlur, MD

Ear, Nose, and Throat*
15+ years of experience

Dr. Jennifer Setlur, MD is a head & neck surgery otolaryngologist in Concord, MA and has over 15 years of experience in the medical field. She graduated from Bellevue Hospital Center / Medical College in 2006. She is affiliated with medical facilities such as Massachusetts General Hospital and Newton-Wellesley Hospital. She is accepting new patients and telehealth appointments.

3.2 Star Rating
Based on 20 reviews 3.2 Star Rating (20 reviews)

Practice

54 Baker Avenue Ext Ste 303 Concord, MA 01742
Telehealth available

At a Glance

  • Area of Expertise
    Dr. Setlur specializes in the area of Otolaryngology-Head and Neck Surgery. See board certifications
  • Easy Scheduling
    Patients said scheduling was easy. See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    America's 250 Best Hospitals Award™ See hospitals
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Dr. Setlur's Reviews

Likelihood to recommend Dr. Setlur

3.2

20 ratings, 16 with a written review
5 Star
50%
50%
4 Star
0%
0%
3 Star
10%
10%
2 Star
0%
0%
1 Star
40%
40%

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RecentHighestLowestMost Helpful
What went well
No results
What could be improved
No results
2 people found this helpful
Helpful
Mar 23, 2024
×Post a ResponseAre you Dr. Jennifer Setlur, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jan 08, 2021
We are glad to hear about your positive...Read More
×Post a ResponseAre you Dr. Jennifer Setlur, MD?
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
3 people found this helpful
Helpful
Mary – Sep 15, 2020
×Post a ResponseAre you Dr. Jennifer Setlur, MD?
What went well
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Staff wasn't friendly
Helpful
Sep 04, 2020
Dr. Setlur's Reply –
Thank you!
×Post a ResponseAre you Dr. Jennifer Setlur, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Feb 25, 2020
Dr. Setlur's Reply –
We are so happy to read such a great review!
×Post a ResponseAre you Dr. Jennifer Setlur, MD?
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Feb 14, 2020
Dr. Setlur's Reply –
Thank you for sharing your positive experience!
×Post a ResponseAre you Dr. Jennifer Setlur, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Dec 21, 2019
Thanks for your praise and kind comments about...Read More
×Post a ResponseAre you Dr. Jennifer Setlur, MD?
What went well
  • Staff friendliness
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
7 people found this helpful
Helpful
Mary in MA – Aug 09, 2018
×Post a ResponseAre you Dr. Jennifer Setlur, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Westford ma – Jan 13, 2018
Hello, thank you for your kind words and this...Read More
×Post a ResponseAre you Dr. Jennifer Setlur, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Harvard, MA – Dec 06, 2017
Hello, thank you for sharing your positive...Read More
×Post a ResponseAre you Dr. Jennifer Setlur, MD?
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
5 people found this helpful
Helpful
westminster, ma – Dec 06, 2017
Hello - We are sorry to learn about your...Read More
×Post a ResponseAre you Dr. Jennifer Setlur, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 person found this helpful
Helpful
Cathy Rackowski in Bedford, MA – Dec 24, 2016
×Post a ResponseAre you Dr. Jennifer Setlur, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 person found this helpful
Helpful
Andrew H. in Marlborough, MA – Nov 17, 2016
×Post a ResponseAre you Dr. Jennifer Setlur, MD?
What went well
  • Appointment scheduling
  • Staff friendliness
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
6 people found this helpful
Helpful
Maynard, MA – Mar 24, 2016
×Post a ResponseAre you Dr. Jennifer Setlur, MD?
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
6 people found this helpful
Helpful
Sharon in Westford, MA – Mar 08, 2016
×Post a ResponseAre you Dr. Jennifer Setlur, MD?
What went well
  • Appointment scheduling
What could be improved
  • Staff wasn't friendly
2 people found this helpful
Helpful
Boston, MA – Feb 01, 2016
×Post a ResponseAre you Dr. Jennifer Setlur, MD?

Leave a review

How was your experience with Dr. Setlur?

About Me

care philosophy

Dr. Jennifer Setlur is a fellowship-trained ear, nose & throat (ENT) doctor at Mass. Eye and Ear, Concord. She offers a range of ENT services for kids & adults.
  • Ear, Nose, and Throat

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Bellevue Hospital Center / Medical College

    Medical School, 2006
American Board of Medical Specialties®
American Board of Otolaryngology - Head and Neck Surgery®
Otolaryngology-Head and Neck Surgery
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Locations

Practice

Office54 Baker Avenue Ext Ste 303 Concord, MA 01742
1

Practice

Emerson Hospital133 Old Road To 9 Acre Cor Concord, MA 01742
2
  • Call
  • Fax
  • Hours
    • Mon: 8:00am - 5:00pm
    • Tue: 8:00am - 5:00pm
    • Wed: 8:00am - 5:00pm
    • Thu: 8:00am - 5:00pm
    • Fri: 8:00am - 5:00pm
  • Directions

Practice

Massachusetts Eye and Ear243 Charles St Boston, MA 02114
3

Affiliated Hospitals

  • Massachusetts General Hospital

    55 Fruit St
    Boston, MA 02114
    Recipient of 31
    hospital awards

    America's 250 Best Hospitals Award™ (2025, 2024)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    Surgical Care Excellence Award™ (2025)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    90%
    Patients said they were given information about recovering at home

    6% higher than the national average

    86%
    Patients would recommend the hospital to friends and family

    21% higher than the national average

    View all patient feedback
  • Newton-Wellesley Hospital

    2014 Washington St
    Newton, MA 02462
    Recipient of 15
    hospital awards

    America's 250 Best Hospitals Award™ (2025, 2024)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    Patient Safety Excellence Award™ (2024)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    89%
    Patients said they were given information about recovering at home

    5% higher than the national average

    83%
    Patients said that doctors always listened to them and explained things well

    7% higher than the national average

    View all patient feedback
  • Emerson Hospital

    133 Old Road To 9 Acre Cor
    Concord, MA 01742
    Recipient of 6
    hospital awards

    Outstanding Patient Experience Award™ (2023, 2022)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    Patient Safety Excellence Award™ (2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    88%
    Patients said they were given information about recovering at home

    4% higher than the national average

    80%
    Patients said that doctors always listened to them and explained things well

    4% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality