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Dr. Jeffrey Hassell, MD

Dr. Jeffrey Hassell, MD

Urology*
40+ years of experience

Dr. Jeffrey Hassell, MD is a urologist in Plano, TX and has over 40 years of experience in the medical field. Dr. Hassell has extensive experience in Urinary Calculi & Removal. He graduated from University of Texas at Dallas in 1984. He is affiliated with medical facilities such as Medical City McKinney and Medical City Plano. He is accepting new patients and telehealth appointments.

3.2 Star Rating
Based on 22 reviews 3.2 Star Rating (22 reviews)

Practice

5300 W Plano Pkwy Ste 200 Plano, TX 75093
Telehealth available

Make an Appointment

(972) 480-0877

At a Glance

  • Area of Expertise
    Dr. Hassell specializes in the area of Urology. • See board certifications
  • Friendly Staff
    Patients said the staff was friendly. • See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    Patient Safety Excellence Award™ • See hospitals
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Dr. Hassell's Reviews

Likelihood to recommend Dr. Hassell

3.2
22 ratings, 10 with a written review
5 star
50%
50%
4 star
5%
5%
3 star
0%
0%
2 star
5%
5%
1 star
41%
41%

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Great Doctor
Quiet, experienced Doctor who only wants the best outcome. I would highly recommend him.
What went well
  • I felt respected
  • Listened & answered questions
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Debbie Bullock – Sep 03, 2024
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I just had a biopsy done and had the worse experience. This procedure could potentially cause infection but the fact that I was not given any antibiotics prior and after, made matters worse. On top of that, Hassell never called to check on me after the biopsy was done. It is very clear to me that the only reason for this biopsy was earning extra funds for the Dr. The size of the abnormality in my prostate could have been watched and biopsy (which caused me to have E-coli, Covid and almost die of sepsis shock) was potentially not needed. All I am suggesting to you is to get a second opinion before letting Hassell jump in to conclusion of a need for biopsy. I am switching to another urologists' who actually cares for his patients. I wish some one had told me this which would have eliminated having to inject a high dose of antibiotics for 14 days and taking steroids' for 12 days. None of that was necessary. I wish you the best and just stay away from this Dr.
What went well
No results
What could be improved
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Aug 10, 2021
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Dr. Hassell listens carefully and designs treatment that promotes good health to prevent disease progression. He has been consistent in his approach for many years and coordinates care with other doctors well.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
JB – Jun 25, 2021
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Me: retired senior citizen, intelligent, grad school education, living in a desirable independent living facility. Disgusting first (and last) visit, per referral from BS&W Heart Valve Clinic. Long lead time to obtain appointment, during which valuable treatment windows closed. Very long wait in office during which we were required to sit on seats in an inside hall directly in front of the patient restroom doors. We had an unavoidable view inside the patient restrooms each time the doors opened, and had to watch, listen, and smell as patients used the facilities. When we finally met with Dr Hassell, to arrange for a specific palliative urology procedure, he declined to provide care, palliative or otherwise, and seemed most interested in saying whatever would get us on on our way, so he could get to the catered fajita lunch that had been wheeled past us. IMHO, you would be well off to avoid this doctor and practice, particularly if you are over 60.
What went well
No results
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Geriactive – Apr 28, 2020
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had severe UPJ obstruction. Dr. Hassell had to put in a kidney stent to release my urine from my renal pelvis. Dr. Hassell was very professional and caring. Dr. Hassell told me I would have to have robotic pyeloplasty and recommended Dr. Allen his partner. I had robotic pyeloplasty on 2/25/20, which went well. I would highly recommend North Dallas Urology Associates.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Des Harris-R – Feb 28, 2020
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I just visited Dr Hassll's office a week ago as a new patient, My previous Doctor who is retired (he was my doctor for 15 years) and recommended me to this new group of doctors(North Dallas Urology) The Doctor seems fine to me however his office staffs are the worse in the country ( may be in the whole world) I have never experienced these kind of response from a Doctor's office in my whole life after several days of my visit still waiting for the prescription that I am taking for 10 years, I left several messages, pharmacy reached out to them twice and I requested my refills through their stupid portal 4 times and send email 2 twice no replay yet or medication refill yet) . You can only get a live person if you are booking an appointment. What a service!!!!!
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
1 other person found this helpful
Helpful
Matt – Oct 21, 2019
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First appt I waited an hour past my appt time and still wasn't called back, so I left. Second time I waited 40 minutes and was about to leave when I was finally called back. Front office staff was cold, non-smiling and unconcerned with my wait. Dr. Hassell was OK and to-the-point but used lots of medical jargon and abbreviations; I had to stop him at least 3 times to say "I don't know what that means; can you explain that?". They lost the record of my follow-up appt. I didn't make another.
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Mar 21, 2019
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I had been a patient of Dr Hassell for several years. I'm not sure if the problem is with him or his office. Pharmacy called 4 times and sent fax to office 3 x w no reply. I called Dr Hassell's nurse 3x and left messages w no replies to please call in refill or call me or let me know if I need to come in for labs. I then left 2 messages for the office manager w no response. Finally I faxed a request for the office manager to call me since no one in the Plano office answers the phone.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Difficult to schedule appointment
3 others found this helpful
Helpful
Carl Richards in Carrollton TX – Mar 01, 2018
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The best. Straight shooter. Great knowledge.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Jim in McKinney, TX – Aug 28, 2016
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Very thorough. I had kidney Stones for years and he is the only Doctor who has help me to be kidney stone free.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
6 others found this helpful
Helpful
Carolyn Johnston in Allen. Tx – Jan 14, 2016
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Know Before You Go

About Me

biography

Dr. Jeffrey Hassell, MD is a urologist in Plano, TX and has over 40 years of experience in the medical field. Dr. Hassell has extensive experience in Urinary Calculi & Removal. He graduated from University of Texas at Dallas in 1984. He is affiliated...read more

  • Urology

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Texas At Dallas

    Medical School, 1984
American Board of Medical Specialties®
American Board of Urology®
- 
Urology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

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Locations

Practice

North Dallas Radiation Oncology Center5300 W Plano Pkwy Ste 200 Plano, TX 75093
1
Office375 Municipal Dr Ste 126 Richardson, TX 75080
2
Baylor Scott & White Medical Center-Frisco5601 Warren Pkwy Frisco, TX 75034
3

Practice

Medical City Plano3901 W 15th St Plano, TX 75075
4
  • Call
  • Fax
  • Hours
    • Mon: 7:00am - 5:00pm
    • Tue: 7:00am - 5:00pm
    • Wed: 7:00am - 5:00pm
    • Thu: 7:00am - 5:00pm
    • Fri: 7:00am - 5:00pm
  • Directions

Affiliated Hospitals

  • Baylor Scott & White Medical Center-Plano

    4700 Alliance Blvd
    Plano, TX 75093
    Recipient of 4
    hospital awards

    Patient Safety Excellence Award™ (2025)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    Outstanding Patient Experience Award™ (2024, 2023)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    86%
    Patients said they were given information about recovering at home

    2% higher than the national average

    78%
    Patients said that doctors always listened to them and explained things well

    2% higher than the national average

    View all patient feedback

  • Medical City McKinney

    4500 Medical Center Dr
    McKinney, TX 75069
    Recipient of 24
    hospital awards

    America’s 50 Best Hospitals for Surgical Excellence Award™ (2025, 2024)

    Top 5% in the nation for consistently delivering clinical quality

    America's 250 Best Hospitals Award™ (2025, 2024, 2023)

    Top 5% in the nation for consistently delivering clinical quality

    View all awards

    How patients felt about the care they received at this hospital.

    86%
    Patients said they were given information about recovering at home

    2% higher than the national average

    78%
    Patients said that nurses always listened to them and explained things well

    3% higher than the national average

    View all patient feedback

  • Methodist Richardson Medical Center

    2831 E President George Bush Hwy
    Richardson, TX 75082
    Recipient of 1
    hospital award

    Outstanding Patient Experience Award™ (2023)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    86%
    Patients said they were given information about recovering at home

    2% higher than the national average

    77%
    Patients said that doctors always listened to them and explained things well

    1% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality