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Dr. Jean You, MD

Dr. Jean You, MD

Physical Medicine & Rehabilitation*

Dr. Jean You, MD is a physical medicine & rehabilitation physician in Kennewick, WA. She is affiliated with medical facilities Lourdes Medical Center and Kadlec Regional Medical Center. She is accepting new patients.

2 Star Rating
Based on 51 reviews 2 Star Rating (51 reviews)

Practice

8904 W Tucannon Ave Kennewick, WA 99336

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At a Glance

  • Area of Expertise
    Dr. You specializes in the area of Physical Medicine & Rehabilitation. See board certifications
  • Hospital Satisfaction
    Patients said they were highly satisfied at this doctor's hospital. See hospitals
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Dr. You's Reviews

Likelihood to recommend Dr. You

2.0
51 ratings, 19 with a written review
5 star
18%
18%
4 star
6%
6%
3 star
0%
0%
2 star
8%
8%
1 star
69%
69%

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She is rude, unprofessional and documents assessment findings that would require her to touch you - she never touched me in the 5+ years as a patient.
What went well
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
6 others found this helpful
Helpful
Former Patient in Kennewick, WA – Feb 10, 2024
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Horrible
I went to her as a new patient the visit lasted 3 minutes before she threw me out. She did not listen and constantly interrupted with her dog on her lap. There was no physical exam.
What went well
  • Appointment scheduling
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
8 others found this helpful
Helpful
Oct 08, 2022
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Good listener and knows her subject well
Appointment was on time... had a good conversation regarding my condition. She didn't hurry me to get to the next patient. I was well satisfied that all my questions were addressed and felt comfortable proceeding with her pain management plan. Good doctor..
What went well
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Larry – Sep 25, 2022
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Dr.You Is crazy and her dog’s urinate all over the carpets and she has no compassion for people and even though my sister has been on the same medications for years . She told her they were not necessary anymore . I couldn’t believe what I was hearing and seeing and would never believe it had I not seen it for myself . God bless anyone who has work or go to this awful place .
What went well
  • Staff friendliness
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't trust the provider's decisions
  • Long wait times
11 others found this helpful
Helpful
Cheryl W. – Jan 04, 2022
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Dr You is very rude. Doesn't listen to or care what you have to say. Treated for 10 years, and now is pulling most of the meds. Stated to me that she doesn't like me, and I need to go somewhere else because I dared to complain about her poor treatment and issues her changing meds was causing me. I had a list of questions and she told me she was not interested in answering any of them. Told me to find another doctor. I wish it was that easy.
What went well
  • Staff friendliness
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
12 others found this helpful
Helpful
Dec 02, 2021
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Dr You is the worst doctor in town. Do not go here if you can avoid her. She is extremely rude, always late and dismisses your concerns routinely. She won't even look at my wife anymore because my wife asks questions. (which always go unanswered) She recently told my wife that she has never liked treating her and told her to find another doctor. My wife wants to stay where she has all of her history, so she wasn't going to leave. Now this quack is cutting her meds to force her to leave. Disgraceful. Considering a lawyer as doctors are not allowed to stop treating a patient unless that patient finds another doctor. At his point - it is no longer workable with this "doctor". If my wife stays - her treatment will get continue to decline until she is forced to leave. We are going to file a complaint with the state. This doctor has to be sanctioned. If you have been a patient there - you know what I mean.
What went well
  • Staff friendliness
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
12 others found this helpful
Helpful
Concerned husband – Dec 02, 2021
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I have to say after 40 my body just started falling apart she is neglected to want to ask me what I feel is okay and to try and treat me better not like a Seeker which I am not I have done everything she has ever asked I have passed every drug test I don't ask I asked information or questions and I still feel like it's that feeling she hates me if you have to go somewhere I guess if you can find some other place it can work I just wish they would have more of an open heart that they can understand how we actually feel not how they think
What went well
  • Appointment scheduling
  • Wait times
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
7 others found this helpful
Helpful
Oct 20, 2021
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Dr. You is very professional with an excellent "bed-side-manner". Very patient and has great empathy toward you in helping manage your pain. I have enjoyed seeing Dr. You for my pain management.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Sep 23, 2021
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I think Dr. You is awesome. She is very likable, listens and suggested alternatives to surgery. She recommended physical therapy and yoga. She told me I could get better without pain medication. I felt very uplifted on my first appointment with her. I highly recommend Dr. You!! ??
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
L Stewart – Jun 18, 2020
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Listens, treats for chronic pain, accepts OWCP patients and pain contracts
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Apr 13, 2020
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I have been seeing Dr You for almost three years. I have found her to be a good listener, caring and understanding. I would recommend her to anyone in chronic pain.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Christy Watts – Jan 23, 2020
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You never knew who would come into the room....she would either be nice to you and be chatty and laugh or she'd be grumpy and judgmental for no reason. Once I told her I was a dog handler, her outlook towards me changed completely. Weird.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
10 others found this helpful
Helpful
Jan 03, 2020
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Diagnoses clients with an illness, medicates the client for at least 6 years, and then pulls the client off medication cold turkey and states that the illness is "in their head", says that you are too young to be in pain. This is unfortunate that there are people out there like this, family should be able to trust doctors. They can't all be good doctors, as illustrated here... choose another doctor.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
13 others found this helpful
Helpful
Sep 07, 2018
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Was referred by my PCP as a new patient. I waited in the waiting room for an hour before being checked in then I was placed in a room and waited an additional half hour and never saw the doctor. I can hear her talking to other patients that had arrived well after me. She stated it had to do with being a new patient. I was furious when I walked out on her and noticed no other patients in the waiting room and I still hadn't even spoken to her. She clearly had no desire to serve any new patients!
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
9 others found this helpful
Helpful
Connell, WA – May 11, 2018
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I have been seeing Dr. You for about 7 years now. I have a neurological disorder along with multiple cirvical and lumbar surgeries plus 17 other surgeries. She listens and changes my treatments as my body changes. She has never gave up on me.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
David Bamber in West Richland, WA – Oct 12, 2017
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She is very intimidating and made me cry. She is no attentive to any of my needs. She puts her hand up to tell you to stop talking. I only went to this doctor when my original pain doctor moved to different state.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
17 others found this helpful
Helpful
Kennewick, WA – Mar 02, 2017
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Excellent Doctor. Listens to your problems and truly helps to find what medication will help. In order for this to work, one must be honest with her! I love the staff. They are outgoing and very helpful. Nice to see this today in healthcare.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
7 others found this helpful
Helpful
Todd Schroeder in Pasco, WA 99301 – Jul 16, 2016
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At first she seems really nice when you first start with her after you're there with her for a year its like she doesn't even care sometimes it feels like she's there for the money. No I would not recommend her
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
14 others found this helpful
Helpful
Robert in Moses Lake – Jan 28, 2016
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Poor communication doesn't listen or seem to care about your pain just throws the same meds at u even if there not working
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
20 others found this helpful
Helpful
charlie in Richland, WA – Dec 22, 2015
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About Me

biography

Dr. Jean You, MD is a physical medicine & rehabilitation physician in Kennewick, WA. She is affiliated with medical facilities Lourdes Medical Center and Kadlec Regional Medical Center. She is accepting new patients.
  • Physical Medicine & Rehabilitation

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Xian Medical College

    Medical School
American Board of Medical Specialties®
American Board of Physical Medicine & Rehabilitation®
Physical Medicine & Rehabilitation
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

  • Chinese

Locations

Practice

Vista Pain Center Inc.8904 W Tucannon Ave Kennewick, WA 99336
1

Practice

Office560 Gage Blvd Ste 205 Richland, WA 99352
2

Affiliated Hospitals

  • Kadlec Regional Medical Center

    888 Swift Blvd
    Richland, WA 99352
    Recipient of 3
    hospital awards

    Outstanding Patient Experience Award™ (2023)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    88%
    Patients said they were given information about recovering at home

    4% higher than the national average

    77%
    Patients said that doctors always listened to them and explained things well

    1% higher than the national average

    View all patient feedback
  • Lourdes Medical Center

    520 N 4th Ave
    Pasco, WA 99301
    Recipient of 3
    hospital awards

    Patient Safety Excellence Award™ (2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    86%
    Patients said they were given information about recovering at home

    1% lower than the national average

    76%
    Patients said their room and bathroom were always kept clean

    5% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality